Kittrell Services, LLC

My husband and I have known Josh since 2016 when our AC broke in our condo and I needed a new one that week as I had many people coming over for my husbands surprise graduation party. He saved me 3k on a new unit compared to a larger company and was able to get it done the same week before the party. I’ve referred him ever since then, and he even referred us to a buddy of his that’s a plumber that we ended up using as well.

Thank god I kept his number cause fast forward to today our AC at our house stopped blowing cold. Mind you this wasn’t an AC Josh’s team installed. He remembered me first of all, and responded immediately and had one of his techs out here within 1.5 hours ON A SUNDAY guys. I was absolutely expecting him to say he could get someone out here the next day. His tech comes out and turns out our blower fell over, which ended up being a pretty quick repair luckily. His tech Chris was very knowledgeable and was happy to talk to my husband about all his questions and the whole setup. Payment was easy through Zelle.

Josh is a good guy and is always happy to help and I love that he’s a 3 man team as you get true quality service. I’ll continue to spread Josh’s name ever chance I get.

Josh is awesome, and so is the rest of the crew. I've used them for maintenance check ups all the way to complete system replacement, and everything in between. Their prices are super competitive and they are always on time. They stand behind their work if there is ever an issue and I plan on using them as long as I have a house with an HVAC unit!

I have always said that people qualify themselves with their reviews. Many are quite melodramatic. As a business owner in the service industry, I tend to be graceful with other businesses. I know what they are going through. A business is only as good as its employees, the products they use, and ultimately as their leadership. Everybody makes mistakes. But it’s how those mistakes are corrected that show their true character and integrity.
I have been using and recommending Kittrell Services for several years now. Unfortunately, I feel that I can no longer do that. I will try to keep this brief and to the point.

Kittrell Services installed a brand-new complete AC unit in my home. I felt the install was well done and thorough. I was happy with the workmanship and the product. However, the one thing they failed to pay attention to was the blower speed. It was like a wind tunnel in our bedrooms. Every time the AC would come on it would startle and wake us up. It was so loud we couldn’t have a conversation without raising our voices. I called Josh to see if they could remedy the situation and he immediately started to make excuses. He told me that I needed to add more return vents, and when I told him it wasn’t that way with the old unit. He said he’s been doing this for years and he was the professional. He also said that he would help me install new air returns, I wasn’t asking him to do that for free. However, he never came out to do it. I wound up having to do it myself. Afterwards, the wind tunnel was still there. No change at all. I called Josh back, and he finally sent an employee over to change the fan speed. Afterwards we were completely happy. Until!!! Six months later when it was winter. Guess what, there are two blower speed settings, one for AC and the second for the furnace. The employee that Josh had sent out, had never bothered to change the fan speed for the furnace function. So when I called Kittrell Services to get this resolved. Josh told me that I would need to pay for a service call, when I refused. He said that he would never do any work for me again. I have never asked Kittrell Services to do anything for me for free nor have I ever asked for a discount. But I felt like this issue should have been resolve in the initial. install.
As I said earlier, I am a business owner in the service industry. We service more than 600 clients a month. I have been recommending Kittrell Services to anyone who asked. Rather than to come out and resolve the situation that would have taken him 10 minutes at his convenience. He chose to block my phone number and lose my referrals and business. I have tried to contact Josh many times afterward to resolve this disagreement and he will not respond. There are many reputable air-conditioning companies out there. Do yourself a favor and find one that will treat you right.

EXCELLENT SERVICE & KNOWLEDGE

It's heating up in Northern AZ and those days of no AC in our homes are about over. We decided to take the plunge and have AC installed in our Mountain Home. After interviewing and getting estimates from 3 different companies, we decided to go with Kittrell Services. Our experience with Joshua and his staff were beyond our expectations, there friendliness, knowledge and genuine care for our experience overall was a breath of fresh air compared to what we see in the industry. Pricing was very affordable and honest and we did not feel like they were trying to take us to the cleaners. Our AC has been a blessing to have and the care instructions that Kittrell Services provided us to continue having our AC run for a long time has been extremely helpful! Thank you for all you do! We will recommend you to everyone we know.

I had such a great experience with Josh and Christian of Kittrell Services, LLC! I needed several home repairs done after purchasing a new home. Being new to homeownership, I relied on the referral of my family members and called on Josh of Kittrell Services, LLC. After the first call, most of my communication was via text (easiest for me). Josh responded quickly & was friendly and easy to work with. Per my request, Josh was even able to schedule the job sooner than I expected which I appreciated. Josh and Christian arrived promptly at my home, were professional & thoughtful about the work. They were very personable, did a great job and cleaned up after each project! I'm very happy with the completed jobs, as there were several from HVAC servicing to plumbing and electrical. They were done within a very reasonable amount of time and came back quickly when I added on to my "to-do list" of project. I will 100% use them again for future projects and repairs in my home.

Kittredge Services were professional and polite.

Our AC had a massive performance drop overnight. They were able to troubleshoot and complete the maintenance necessary to get it back up and running.

Our AC is now cooling our house much faster!

Than you!

I have been using Josh and his team for several years now. I recently purchased a new house and had lots of issues with the old units. I continue to rely on them to maintain and replace my units when needed. They pay attention to the details. The install on a new unit last year was very, very clean. The caulking and sealing to the registers and vents were perfect(even on the roof). I highly recommend!

Thank you Kittrell services!! I needed routine maintenance done on my AC so they came out and did an amazing job!! They were on time, professional and honest!! I had debris in and all around my unit, they made everything look brand new again! I highly recommend Josh and his team!

Christian and Josh were amazing!!! They knew exactly what needed done and did it. Their customer service skills are top notch, and I'm not a easy customer .they didn't bs, abs I know a little about the trade, so that spoke of very high integrity. They go the extra mile. I have a new go to AC company and you should too. KittrellservicesLLC. Gave me faith in air-condition companies. Thanks again guys!!! 07/11/2022
Michael Alfaro

Previously used larger Phx based company and felt the standard “just another call”. Kittrell services owner Josh provided quality service while making me feel like me and my issues mattered. You will feel appreciated as a client for allowing his company to assist you and your AC issues. Thanks Josh