Tri State Mechanical

I witnessed and phone recorded my friend deal with possibly the rudest customer service and treatment I’ve ever heard. I was like working from home my friend came to visit, he mentioned he had to be on the lookout for maintenance to call, then I noticed he was on the phone with this company and his jaw was literally dropped. Then he put it on speaker phone so me and my wife can hear the conversation taking place, not only as it as unprofessional as it could get, this person whoever had the nerve to hang up on my friend.. What kind of professional company does that? 000000000 rating just from being a bystander to this ridiculously unprofessional manner

I was literally yelled at by Mike who claims to be the owner, over because I called multiple times and got no answer. I was just trying to make sure I was home so i don’t miss the repair schedule & technicians arrival. He answered the phone after the 3rd or 4th time I called and literally greeted me with yelling at the top of his lungs “Where do you get off calling multiple times like that!? Can’t you understand we are busy and you don’t know how to leave a voicemail?” He literally went off on me with more rude words and I was literally beside myself.. I’ve NEVER in my life have been treated & disrespected by any service company ever until this afternoon. I filed an incident claim with my rental company and emailed the incident and sent screen shots and an audio file of a portion of him yelling at me which I recorded using my friends phone. I’m beside myself! How dare you speak to customers like that. NEGATIVE Stars rating if I could I’d give them -100 stars like THE WORST CUSTOMER SERVICE EXPERIENCE AND TREATMENT EVER.

Do NOT use. The company is sloppy and ruined my roof. Even worse, due to their work on my roof he VOIDED my roof warranty! When I brought this issue up to them, they claimed I told them they could cut my roof. Which doesn’t make sense because now I have to pay $5,000 to get my roof fixed AND with no warranty DUE to this company.

Repairman was supposed to show up between 7-10am but didn't arrive until 12:25p. No call from him. The assistant at the office was very nice and tried her best to be helpful.

The tech that came to our house is what made the experience fantastic. He was so helpful and informed us on all the things F’d wrong w our unit.

I think had Mike he was nice explained what was wrong and demonstrated how to use the new thermostat once installed

It was easy peasy accept that my AC needs to be replaced. Service was excellent

It was overall a bad experience. Liberty Home Guard puts a bid out there and of course this contractor took the bid. First of all they have to learn how to answer the phone properly and professionally. It took 5 days and four calls to actually find out if they were coming. They gave me a time frame they would arrive in. It was a 4 hour time frame. Customers sometimes have to go through hoops to make sure they have the time to be at the home for their would be contractors to show up. They were still late. I'm tired of these contractors also complaining about how far they have to drive. Oh I'm from way down here or way up there. You took the bid for the contract so step Up, be professional, show up on time and put a smile on your face. The job the insurance Company quoted me from these contractors was $1,500. That's after you pay an $80 service fee to just show up late. I had an local electrician do the job for $180. Also the tech that showed up kept question me about the validity of when the outlet went out. I felt like I was being interrogated. So I'm going to rate this visit from Tri -State Mechanical with 1 Star, even though they deserve zero.

Tri State Mechanical was quick to respond. And did a great job installing my new ac unit. He was very informative and helpful working with the warranty company. I highly recommend them for all HVAC needs.

Excellent service would definitely use again!