AAA-American Air & Appliance LLC

Our AC unit went out on us last Wednesday and we were panicking when it came to finding a company to come out and quote us. Having 3 dogs and a baby on the way, we needed work done ASAP. Genesis referred us to American Air and I immediately reached out. The customer service from start to finish was absolutely amazing. Bridget/Bridgette was super helpful, sweet, informative and just overall made the process smooth and calm.
Ian came out and quoted us the next day and was very straightforward from beginning to end. He was personable, reasonable and didn’t try to haggle us like most companies do. They helped us get what we needed, what would work with us financially and just overall blew us away with how accommodating they were. Did I mention they set us up for the few days we had in between quoting and installing with portable AC units just to keep us comfortable?!?
I highly recommend this company to anyone and we’re super happy to have done business with them!

The owners are knowledgeable and really helpful. The employees are great too. We needed an AC replacement, but the home warranty company would not approve it. AAA not only worked with us, but they also advocated for the replacement over the quick repair that would not have been a fix. From a customer service experience perspective they also walked us through each additional step with the replacement, maintenance, cost advantages of new unit and thermostat, etc.

I just had a mini split unit installed by AAA in my garage. And as always I received the best service and an amazing install job. Everything is clean and discreet keeping it from being an eye sore. Ian also answered every question I had regarding the unit that was installed. I highly recommend Ian and his team at American Air & Appliance.

American air and appliances was recommended by a neighbor and they did not disappoint. It was a relief to reach a person, and not an automated service, when our AC unit went out during the summer. Customer service from both Bridgette (phone) And all the on-site technicians was impressive.

They took the time to come out to look for the problem and discuss a variety of options leaving the decision ultimately up to us to replace the unit, which was 19 years old. We never felt as if they were hounding us to purchase a new unit I am we’re aware of all costs prior to the installation date.

The technicians were on-time, respectful, and the unit was replaced within three hours. They took the time to make a follow-up phone call to educate me about the system and future maintenance.

I highly recommend this company.

Best in the business, mannerly, polite and respectful! Knew their business.

Ian worked on our dishwasher. He found the problem and fixed the problem. He was polite, professional and had great people skills. I wish our home warranty company would have sent this company out first because the first company they sent out did not do any trouble shooting!!!!
Tish, who answers the phone at the office was very pleasant and easy to work with. I highly recommend this company!

Ian is a first rate professional! We have used American Air and Appliance for at least 7 years. When we call, the service is scheduled promptly and with our needs in mind. As an added bonus, they accept our home warranty as well, for an even better experience. I highly recommend this company for all AC related needs and services.

The women answering the calls is clearly overwhelmed and dose not want to be there. She rude. Service was set 5/26 and now called. I waited 10 days and the person answering the phone say the order has not been in, but 20 seconds later she seen the order ( I can hers the paper Shuffling) and says oh it just came in. Forward 2 Weeks later and no call from them to my tenant (given number) I call they say go with someone else because they called but no answer, I ask why not call me back it’s been 2 weeks? No answer. It’s obvious they are too busy making money and under staffed. Do not use them.

If you live in North Phoenix American Air and Appliance is the way to go for air conditioning repair and/or appliance repair. As all of you know in Phoenix starting in June it can get to undesirable temperatures. On Friday at 3pm I realized my air was not working when it hit 85 in my house. I called around and searched on Yelp for advice from the public. No one was answering, one guy even said " I have no interest in servicing up there." I left a message at American Air and Appliance that I was getting frustrated with no one picking up and next person who calls me back gets the business. In less than 30 minutes I received a call back from Ian's (owner) wife, who by the way was vacationing with their son at some lake in Northern AZ. She said Ian, her husband, could be there within the hour. This was at 4pm on a Friday afternoon. He showed up within the hour, 55$ service charge which is taken off if there is something that needs repair.

He tested the capacitor and other things on AC I dont know anything about and determined the capacitor was out. It took less than hour for him to cool down my AC unit (because it had overheated due to the capacitor being out and the motor still wanting to run), replace the capacitor and get it back to pumping out cold air. Throughout this process I tested him with questions and stories about scam artists in the business, he was very upfront and honest with me and showed/explained what was going on.

I would recommend this guy to anyone in the valley. He stayed home and worked over the weekend while his kid and wife were jet skiing up north. It is him and a partner who do the work and his wife runs the back office stuff for him. Ian is your man for the job.

Great overall service by Bridgette and their team. They were able to assist and get my home AC's up and running. Appreciate the hard work AAA.