Norcal Heating & Cooling Inc

What started out as a rocky service call ended in a good outcome. Norcal came out to assess an old furnace that had apparently gone out and some mistakes were initially made. That said, they were able to turn the train around and they ate whatever costs were incurred in misdiagnosing the issue the first time around and were able to quickly install a new unit at a reasonable price.

Despite the initial frustrations, the crew and main office were reasonable and respectful and again, they worked hard to resolve the initial issues.

I was routed to them through Fidelity Home Insurance. I put in the service request with Insurance yesterday evening. Today morning I got a call that technician can come between 11am-3pm. And Jim was at my door at 11. He came and fixed the electric issue, got the AC working and gave useful advice on maintenance. He was masked on and very courteous as well. A great experience overall, and our home is now cool.

My wife and I own Rocks Blow Dry Bar in Los Gatos. Yesterday it was 95 degrees and the AC at Rocks decided to go out. You can imagine what the shop was like with all the blow dryers going and no AC! I called around and contacted Norcal. They came out today which was way sooner than any of the other companies I called. Omar showed up at the tail end of the time window. But, that was OK. He was very nice, respectful and professional. He fixed the problem and everything has cooled off. I would definitely use them again and recommend them.

Eduardo from Norcal was very helpful,courteous and professional. He helped me with a A/C condenser and was able to fix the problem. He took his time explaining everything to me step by step and even showed me something new.I highly recommend him and the company.

Norcal arrived 1 hour after I called them. They had my A/C fixed within 90 minutes and for a fraction of the cost I had paid to another company a few years ago. They suggested ways to reduce my monthly energy costs.
They have officially earned my business!!

Fast response time, great family business. Fixed my AC/ Heat under the estimates time. Not the cheapest but who wants to go cheap when you want reliability?

This company came few times to service/fix furnace but weren’t able to figure out. The tech didn't have good attitude. Another company just changed the thermostat & the furnace is working without any problem.

Good food n drink!