A&G HVAC Solutions

Stay away from this company. Our home warranty company (Fidelity) decided to assign this company to my claim since our heater went out. Two guys came out to our house in sweat pants and no tools in hand (very unprofessional). They looked at our older heater and said we needed 2 parts (a board and fan relay). They stated that the parts will be ready in 1-2 days and that they will come out and install them when received. Simple as that right? No! I had to call them 2 & 3 days later to follow up & ask when they were coming out to install the parts (since it was freezing inside the house). I feel like they took advantage of us since we needed it done asap & they decided to add a $450 out of pocket maintenance fee to clean the heater (Coils, unit, etc). I told them that this was not mentioned at any time while they were here & it just got serviced-maintenanced about 6 months ago with another company & I can show them the paperwork. The Manager/owner basically told me that the home warranty companies don’t payout enough nowadays so they need to make some $ to make it worth it (as he has a family to feed himself). He told me that he will not come out unless we pay the $450 (offered small discount) and he can just return the parts. They said that I can just call the home warranty company to have another company assigned (which I did but had to pay another $85). Another company came out (Don @ Casino Heating & A/C) and fixed the heater on the spot no problem with minimal charge. Don was amazing and said the older heater doesn’t even have a “board” so he wasn’t sure what A&G was even talking about. I am not sure how this company has some good reviews BUT AVOID THEM AT ALL COST SINCE THEY ARE A SCAM. I am assuming those minimal good reviews are from family and friends.

A+G is contracted through First American Home Warranty. Roland came out to assess my unit that was no longer working. Firstly, he could not figure out how to open my system, so I had to show him how. 2nd, he refused to leave a report of what the damage was to my unit or why it was not functioning. He would not tell me and said that the "guy" in the office would write up a report. When I received my claim denial report from First American, it said my unit was broken "due to an act of force." I asked First American for evidence and they could not provide it. I contacted the guy in the office, his name is Grant and when I asked him what "an act of force" meant, he proceeded to say it could be anything - God, a rock, anything...and when I said that didn't make sense, he yelled at me and asked if I was accusing him of being a liar.
This company is grossly unprofessional and unethical. If you cannot tell me what you mean then, yes, you are most likely a liar. Please see various poor reviews on yelp for this company. I have never dealt with unprofessional people at this level before. Do yourself a favor and avoid them at all costs.

Great professionals and took time on their day off to fix my issue. 10/10 would recommend!

The gentleman who came to do the service was polite, knowledgeable, and kept me informed of what he did. He did a great job of representing the company. I would use them again and highly recommend them to all.

I'm extremely satisfied with this company. Thay were able to fix my furnace within 2 hours after I called them. Thank you for your Help.