Golden Bear Heating & Air

Tamim's technician came in to repair an a/c after entire issue was discussed over the phone. The technician diagnosed the issue might be resolved by a hard start kit but he didn't have it, so he had to come back. Golden bear charged me for both visits because their technician was not carrying a very common part ($100 each visit instead of $140). After two visits, the technician said a/c cannot be repaired and should be replaced for which I was given a quote of ~$9k.

I asked my old a/c technician for another replacement quote. He asked why are you replacing, checked the fuse which was damaged and a/c was up and running in 15 mins.

The low rating is not for things till now. It is because when I reached out to Tamim, explained the situation and asked him to rectify it - he did nothing after almost 4 weeks, 6-7 emails and a phone call. He 'chose' to not make it right, every single time making an excuse that he didn't get the time for over 4 weeks to basically rectify such a wrong experience for a customer.

It doesn’t look like a honest mistake anymore.

Very happy with this company and highly recommend. TK the owner is super, responsive, no hard sell, and his crew of Pablo and Francisco and others did a fabulous job installing a new furnace and AC. Very professional, on time, good clean up during and after, courteous and respectful. Price was very fair. I carefully chose this company after acquiring 4 other bids. Highly recommend.

TL;DR: Golden Bear is awesome. T.K is extremely nice and a pleasure to work with. His crew is very professional and did the job superbly. 5 stars and would recommend Golden Bear to anyone for their HVAC needs.

Longer more detailed review:

We bought our first house in Nov 2019 a little before the pandemic forced us to work from home. Our house didn't have a centralized AC, but as new house owners strapped for cash we decided to brave the California Summer thinking it might be ok. Heat wave after heat wave last summer, forced us to reconsider the decision and opt for installing the AC before this summer started.
Enter T.K and Golden Bear -- I reached out to Golden Bear since it had awesome reviews on Yelp. TK accommodated my estimate request on short notice despite having a busy schedule, came over and spent close to 45 mins assessing the infrastructure in place, and went over the necessary work to be done. He explained everything patiently, answered all my questions, even opened up one of our vents in the Living room since I complained that something was wrong with it to see if his guys would be able to fix it. None of the other people I got quotes from did that. He eventually sent over a pretty competitive quote the next day. After a little negotiation, we finalized Golden Bear to install the AC and get our furnace upgraded as well to account for extra space in the living room that was previously unaccounted for when the furnace was installed 12 years ago.

I signed the contract, sent it back, and was immediately confirmed that the installation would happen 4 days later. T.K confirmed that he'll assign an extra guy to the job so that it can get done in 1 day.

The guys who came over to do the installation -- Angelo, Pablo, and Mario were super nice -- wore masks, laid protective tarps over our floors, wore shoe coverings, and did the job very professionally. They arrived at 9 AM and were done by 4.30 PM. Angelo ran point on the installation, asked me for clarifications on certain decisions, and explained it to me if I needed more help understanding each choice.

After the installation, Angelo walked me through all the work that was done in great detail, gave me all the documents for the new equipment, and even showed me some basic operations on the new thermostat installed.

Overall I highly recommend Golden Bear for your HVAC installations. We are extremely happy with our decision :)

The technicians Pablo and his partner were great. They did a great clean professional job. Highly recommended.

VERY honest company! Fixed my problem the first time...was thermostat issue. Highly recommend them!!

Great service, fast, courteous, and good price.