Jerry's Plumbing Heating & AC

They schedule about 2 weeks out. Were supposed to come today, so we called to confirm the time with the scheduler. She said late afternoon, so we asked them to give us a 10min heads up when they’re on the way. 5 minutes later the tech showed up at our house and refused to wait for 10min for us to get there or to come back later today. They’re offering to reschedule us in a week, when we don’t have heat in the house and it’s winder. All because their scheduler couldn’t figure things out and misinformed us!

Our home warranty company sent Jerry's to fix a stopped kitchen drain. Their technician, Adrian, was extraordinarily rude in dealing with both me and the warranty company and was totally unable to communicate to the warranty company what needed to be repaired and thus struggled getting authorization. He was unable to locate the lateral clean out (which was immediately adjacent to the sink under a cabinet). He failed to successfully snake the line (perhaps not his fault), and then to top it all off, he broke a pipe in the wall while trying to open the lateral clean out. AND THEN HE LEFT without fixing it, calling the warranty company or providing any accountability. His reasons? The authorization delay meant he was backed up on other calls! He likely caused over a thousand dollars in damage the warranty company won't cover and just walked off. Unbelievable.

William and Torry quickly, efficiently, and professionally. installed a water heater in an emergency situation. They explained the cost up front and kept to the estimate.

They ripped us off. Charged $ 1150.00 did complete job. Tried to reschedule more work to make more money. Totally unhappy.

Great experience i had a clogged sink at the drivein i manage and they came quickly and got it taken care of fast