Coaches HVAC ExtraordinAIR

Our technician, Jose, was great! He was very friendly and very knowledgeable. He diagnosed the problem and had the new part put in in about 10 minutes. Without a doubt we will be using
Coaches for our future HVAC needs Great customer services
is hard to find these days but we definitely found it here. Thank you!

We are disappointed. I will contact the owner of HVAC today. We hope to find a honest and caring HVAC specialist like Stephen.
Regards, Dr. Garth-James

We use Coaches as one of our Service Providers for Born Property Management. Great to work with everyone at the company and our property owners and tenants appreciate the great service. We appreciate a reliable HVAC company to call and take care of us!

I had my HVAC replaced by Coaches HVAC in the summer of 2022 (barely 6 months ago as of this posting). The A/C was working fine but when I turned on the heater for the first time since installation, it did not work. Not a breeze of warm air coming out of the vents.

The HVAC technician who came over to diagnose the unit found out that the main circuit board needs to be replaced as it is the cause of the heating issue. Fried circuit board on a brand new unit and barely 6 months of use.

It has been almost a week since the technician's diagnostic check and there has been no progress on the replacement part or not even a call from the business office to provide an update. I had to keep on calling the office to get updates and put on hold for a long time. They promise to call me back but again broke it.

This is a brand new unit which I paid almost $20K and paid the Diamond Service package, but I am not getting my money's worth. This place made a lot of promises when selling their products/equipments and services back when I was looking for HVAC replacement. I would have gone to another HVAC business had I known about Coaches failures.

I will NOT recommend this business to any of my friends and family nor to anyone who is looking to replace their HVAC.

Very good experience, communication was great from start to end. Installation Technician were very helpful and knowledgeable.

What an amazing experience with Coaches. My AC system went out right before a 3 day streak of 100+ degree days and I was in a panic. My Home Warranty service tried to pair me with a very poorly rated company that I refused and finally offered me the option for coaches. Great reviews made me feel comfortable.

The deserve every star on their ratings and then some. From start to finish my experience was truly exceptional. The office staff was kind compassionate and got me an appointment in a very reasonable amount of time. They kept me update through emails and follow up calls for my appointment.

On the day of the appointment I got a notification my tech was on the way and was able to track the arrival. They even got a step above and there is a small bio about your tech so you can get to know them WOW!!

Jose came out and was well within the scheduled time. He was VERY friendly, knowledgeable and helpful. He quickly diagnosed my issue and got it fixed up and blowing nice cold air again. He even went above and beyond helping me with questions and information and ensuring my thermostat was also set correctly and working well. He answered all my questions and let me know what he was doing as he worked which made me feel very comfortable about the work and diagnoses. He was even able to tell me with 0 pressure about some upgrade programs and rebates in the area that could save me money which these days is a god send.

If I could I would give them 6 stars. This is one of the best experiences I have had in a long time and will definitely be recommending them to friends, family, and neighbors. Just when you though the Nordstrom customer experience was dead here comes Coaches and shows you have great it can be again.

February 2022--Techs Stephen Jeffery and Aron Ramirez showed up on time and quickly diagnosed my HVAC (indoor attic) air handler issue. They found a burned out air handler motor in our aging Carrier heat pump system. They replaced the motor and the capacitor and got the system running again. We now have heat again for these chilly winter nights. Stephen and Aaron were professional, pleasant and great communicators. Kudos to them. This company is the HVAC service provider for my home warranty company---American Home Shield.

(January 2022) Techs Aron Ramirez and Brandon (trainee) were fast and efficient plus good communicators. They showed up on time and quickly assessed my heat pump compressor status.

Slow. Unprofessional. Unethical.

Slow.
The company was chosen by American Home Shields (AHS) to repair my A/C. They were non-responsive for 24 hours. I called them. They had no availability within five 5 days when outdoor temperature was 70-75F.

Unprofessional.
When the technician came, the first diagnosis he made was "not enough Freon". That was wrong. I pointed out the issue that pressure before filter dryer and after is substantially different. The technician recognized that the issue is with filter dryer -- not with Freon level. Coaches HVAC technician said the issue is fully covered by AHS.

Unethical.
The Coaches HVAC technician said diagnosis report will be sent to AHS within 24 hours. I waited for 24 hours and gave a call to Coaches HVAC. They said to wait for another 24 hours. After the 2nd day, I called them again and Chris Curtis said that it the report will be sent within another 24 hours.

I called AHS explaining my predicament. They sent an email to Coaches HVAC. Immediately, Chris Curtis called me and threatened that if I won't go Coaches HVAC, then he has no incentive to send the report to AHS. I told him that with this behavior, I will choose another company to finally repair the issue.

Chris Curtis eventually send the report stating that filter dryer is not a normal wear-and-tear. Based on his report, AHS refused to cover the the repair. I called Chris Curtis, and he said that he better to go with Coaches HVAC because based on his report, I have no option.

This is extremely UNETHICAL !!! Chris Curtis and Coaches HVAC was slow. Chris threatened me. He coerced me to do business with Coaches HVAC by eliminating AHS coverage.

I finally found a person outside of AHS who could fix the issue 10x less the cost of Coaches HVAC.

Based on my experienced, I highly suggest not to do any business with Coaches HVAC ExtraordinAIR.

We needed A/C service and were assigned Coaches HVAC by our home warranty and could not be more pleased. Stephen arrived and was professional, informative and courteous. He was able to quickly fix the problem and get our house back to cool again. We appreciate great vendors like Coaches and will definitely call them next time!

Great overall job, and I recommend you have coaches do your install, but my job took more back-and-forth than I would have liked.

I had an upgrade job done through coaches and home warranty company. The equipment looks good and works great so far, but I feel like the head office does not communicate well with the installers. For example, the head office designated a style of coil to be used on my job, said they would need to move the furnace and talked about installing an additional plenum box on the air handler intake. The installers arrived and switched the coil style so they didn't need to move the furnace, and did not add the plenum box. It's still a technically okay solution, but it's not what was discussed beforehand. Then, there was a month-long back-and-forth with them and the warranty company about a zoning board and thermostats which were not initially noted as necessary on the job, but were required for the unit to perform as intended (two-stage, two-zone). Thankfully, it all worked out in the end, but it took way too much hassle to accomplish. If I had any advice, it's that they need to do better job walks prior to providing pricing and making agreements. If the installer is finding all these things that can't work and changing plans on-the-fly, then the install team should be going to the work site and validating that what the office is promising is actually practicable prior to proceeding. It wouldn't catch everything, but it would get them a good deal closer to the target.