Blue Mountain Air

Wow, Blue Mt. Did my HVAC in my home by KB, I have been doing HVAC 20+ years.
I caught my furnace short cycling so I went to check it out (gas pressures way too high and tripping on high heat limit)
While up here I see a few code issues and a few long term operations issues this is after I had called them on their drain line that would have drained into my garage attic along with noting the electric issues I had seen.

Gas is 5yo code
Power is 10+ year old code & no fuse
Duct(s) and lineset are not properly straped

Missing gaskets on a 90% furnace
Broken door handles
Missing electric J Box with proper grounding

Furnace drain Is not properly run

Sigh, spent 2hr cleaning the unit, installing gaskets (that where sitting on top of the furnace) installing electric box and ground (again , sitting on top of the furnace)
Re gluing a PVC flue connection

Still have 2-3hr of work with gas & electric codes and adding missing straps.

Sigh, good luck guys...

Yes 2 stars,. , they ran 8 wire to thermostat & AC locations major points for my. Future wanted of a Heat pump.

Hat’s off to Lorena Hayden and her team from Blue Mt. They did an excellent job of meeting our price expectations for our full a/c replacement. She went out of her way to
help with valued added education and services. The install team was professional and efficient. They even completed the job early. The system functions perfectly. We will clearly return with our other homes a/c needs.
THANK YOU !

Tyla and staff at Blue Mountain Air did a great job of quickly diagnosing and fixing our AC issue. The parts for repair were ready quickly, the service was on time and professional. I will definitely be recommending Blue Mountain Air to friends and family.

Since we moved in to our new home, the problem with AC was show up. Fortunately, we got so many wonderful people like Lisa Gardenhire to help us. She was keeping in touch and updated the information with us kindly, and the technicians, especially the supervisor Mr. Glovanny, they drive all the way long to come to work and came early on the stormy morning time, they explained the things to me nicely and patiently. Thank you so much blue mountain team!

We didn’t choose Blue Mountain as our service. We bought a house built by Pulte who contracted with Blue Mtn to install our HVAC system. We have had a problem with the furnace since the the first use. When they first came to service it, the tech told us it was our fault it broke because we changed our thermostat; and that now the warranty was voided so we couldn’t call them anymore. Being first time homeowners, we naively believed this, so when it broke again two years later (this past November) we called another company. The other company tried to fix it and ultimately came to the conclusion that it was the controller box (after replacing a slew of other parts) which would be expensive to fix, they advised us to call Pulte. They also stated that there was standing water in the furnace and rust and in their opinion the furnace had been improperly installed. Pulte contacted Blue Mtn and they came back out to repair the furnace. They had to order the part which took a few weeks. They never called to tell us it was in. We had to call them. When they came back out we asked why there was water in the furnace and the tech said there was a hole in the PVC pipe. When we asked where the hole came from, he said a screw. When we asked who put the screw there? Well…that is a mystery. I’m guessing squirrels with drills? Attic elves? Furnace saboteurs? Obviously anyone except the company that installed it. Then they charged us $300 for an hour’s labor. For parts that were under warranty…for a product they installed…that failed to work properly from day one of use. So even if the product is under warranty…their work isn’t? There are 48 houses in our development and none that I know of have had any issues with their furnace, so I do think this is a one off situation. However, their workmanship isn’t my concern so much as their unwillingness to stand by it. If you choose to go with Blue Mtn for your HVAC needs they can probably fix your problem, but they might have to fix it again…and they’ll charge you for it…$300 an hour to be precise.

Blue mountain is a worst company. My central heating is not working for more than a week. I am calling everyday. Nobody responds. Emergency number work after office hours they pick up phone and answer every time they take my address but nobody come to my house .

Very friendly and helpful and they do awesome work when installing

Update- one year later- STILL trying to get my AC unit fixed. Blue mountain will not or cannot fox the issues. It’s now the second summer with no working AC in a brand new home. Waited all day today for a service tech to come out for the hundredth time, guess what, he never showed up! No one called me and the guy never showed up. I have missed 24 days of work for service calls from this company since last summer and my AC STILL DOES NOT WORK. NEVER EVER DO BUSINESS WITH THIS COMPANY!!!!! Seriously. Call anyone else, even a toddler could provide better service.

Been trying to get them to fix my AC unit for 3 months. They miss their appointments and never answer their phones. My AC unit is "brand new" and has not turned on since May. It's the middle of July now and they just missed yet another appointment.

Daniel helped us with our AC/heater and my family and I cannot thank him enough! He is respectful to us and our home. Any questions and concerns we had, he answered and fixed. After your visit we highly doubt you will need to come back, but in an unlikely event something goes wrong, we will be specifically asking for Daniel. Plus, we will let our family, friends and neighbors know about him and his fantastic service. THANK YOU VERY MUCH! :)

Bad customer service it took over a day to get a call back after being told i would get called in 15 minutes but thats not the worst part. I bought a BRAND NEW house and moved into it in April i did not use the air conditioning until summer time but when i went to turn it on it only blew hot air. I called blue mountain and had someone come check it and was informed that the air conditioning unit was still in the box in the attic of the house. Now 2 years later i am having problems with it again and unable to reach a representative. I will be calling other companies as you should consider not using blue mountain.