Charter Oak Mechanical Services

I was very impressed by Charter Oak Mechanical. We just moved into our house in Glastonbury and wanted to install a ducted A/C system before the summer. We solicited a few quotes, and Steve was the first to submit an estimate which was very reasonable given the scope of the work. He committed to begin work within only a few weeks.

Robbie and his team were prompt and professional during the installation process. They were always willing to answer questions and were very accommodating of our needs. The work was completed earlier than anticipated, and it was clearly of high quality. I was also impressed with the subcontractors used, especially Angelo who did a fantastic job boxing in the closet ducts.

I highly recommend Charter Oak for A/C installation.

I spoke with the owner about a concern I was having with a less than year old system. He sent two servicemen out within 90 minutes. They found the cause of the problem, eliminated it and explained what I needed to do to prevent the issue from happening again. They were very polite, knowledgeable and professional. I will definitely recommend Charter Oak Mechanical in the future.

Finally, I'm a proud owner of American Standard central air conditioning system installed by great team of people led by Jeremy! They did an excellent job overall and left the place spotless. Showed up on time and started working right away and did an awesome job installing and hiding the pipes and replacing the wires. They listened to my suggestions and answered all my questions. I would recommend them any day, any where. Thank you!

Excellent customer service! We had Charter Oak come out and service out broken A/C system. Steve, the owner is a super friendly and knowledgeable guy. The price we were charged was way less than I had expected. They will certainly being getting all my heating and cooling business!

I recently had my old system removed and a new central ac system installed by Charter Oak Mechanical and I am very pleased. John came out and gave me a price quote. He spent a good deal of time explaining my options and was very professional with years of experience.Their quote was not the lowest or the highest that I received but I felt it to be very fair for what they were providing. Steve the owner then came out for a walk through before beginning work. All I have to say is he was very professional and an all around nice guy. A crew of 4 arrived within 2 minutes of the time they told me they would arrive to begin the install. They were led by Jeremy (Steves's son) . Before entering my home they put booties on to not track anything into my home and then proceeded to place drop cloths to insure keeping the flooring clean. I was amazed when they even swept my entire floor upon completing the job. It is only 3 days since the install but my home is cool again. This group is very professional being a family business with several long time employees.

My son is looking to install AC next year and based on my great experience I will strongly encourage him to also have Charter Oak do his installation.

I worked with Charter Oak on replacing my furnace and central air unit. Can't say enough good things about their service and professionalism through the entire project (initial call, inspection, sales, installation/delivery) . They were prompt, courteous, professional, efficient, the list goes on. Pricing was on par with industry standards and I will use them for any/all mechanical services moving forward. After constant sub-par experiences working with other service providers it was a much needed breath of fresh air working with Charter Oak. Highly recommend!

We own an investment property in Hartford
Scheduled 2 weeks in advance to give them
Plenty of time to fit us into there extremely
Busy schedule, drove 3 1/2 hours from New York to meet them and gain access into the house, they called at 1:00 pm which is the time they were supposed to be there and cancelled
Without notice, when I said we just drove 3 1/2
Hours from New York the extremely uncaring
Woman said oh well so call somebody else.
Horrible horrible customer service, no wonder
Why anyone I’ve spoken to in Hartford has said
Do not use Charter Oak they are over rated over priced and too small a company to handle any
Real work, I’m not even sure how they stay in business

Our 19 year old central ac was blowing warm air. I contacted 3 contractors and set up service calls. When Kevin from Charter Oak Mechanical came I was very impressed. Once we determined the coil had a leak and couldn't be repaired he changed the service call to a sales call and I was not billed for his coming. He got back to me next day with two options, replace the coil only or replace the entire system. We discussed the system being 19 years old and the compressor or the air handler could fail due to age. This is a major expense in owning a home and for all of us money is a concern. My concern was warranty, and dependability, the American Standard is rated high in both. We shared with him one of our other quotes and he came back to me after speaking with Steve the owner and gave us the winning bid! So far we love the American Standard 16 seer. Our original was a RHEEM 10 seer. With the American Standard variable speed fan on the air handler and the variable speed condenser, the unit comes on slow and once the house is at temperature slows back down to off. This feature should save us money on electricity and it is keeping the house at a 1 or two degree variation of the set temperature. The old unit came on full and shut off full so the house was always a bit chilly or a bit warm between cycles. Dealing with a small family owned business means I met Steve the owner, Jeremy his son, of course Kevin who we love, spoke at length with Julie in the office, and of course the crew Rob, Dave and Dillon. Being a former business owner, I am very impressed with how this was handled and completed. Thank you, Charter Oak Mechanical for making this very big decision feel like the right one!! Keith H

If you are in need of an HVAC company in the Hartford that knows what they are doing, this is the company you are looking for.

I recently had them come out to address a problem we were having with our smart thermostat which was in need of extra wiring to avoid a slow battery drain. I had already called the "pros" per the manufacturer's website to look at it and they simply threw their hands up and concluded it was a compatibility issue....but, it just didn't smell right to me.

Had Charter Oak stop in for a second opinion, and wouldn't you know it, I had been misled and they knew exactly how to fix it and proved that the so called "pros" weren't the experts as advertised. Not only that, but, they really educated me about our system in our new home that we've only been in for a year.

I will definitely be calling up Charter Oak for my future HVAC needs and I recommend you do the same.

I do not regret calling for Charter Oak. Service was amazing and the job was done fast! Recommended to my relatives and definitely will come back to Charger Oak Mechanical next time.