Hentkowski, Inc.

Had warned me about potential problem which did occur. They responded promptly and fixed the problem very efficiently. They also checked on previous bill, found that I had paid and kept me from double paying. I respect their integrity’. Job well done.

A radiator in our house wasn’t heating and leaked into the lower floor. Hentkowski came within an hour and stayed until the radiator was disconnected and heat restored throughout the house. They also replaced our broken expansion tank. We’ll have them back to fix the leak. Top service, fair price and true professionalism.

Our condenser stopped working yesterday when it was 95 degrees. We called for emergency service after hours and we had a tech at our door in 30 minutes. He was able to diagnose that our condenser is shot and submitted the request for a replacement. (Bad news for us) The emergency service fee was reasonable and the response time was excellent.

My tech showed up and was very professional. He performed maintenance and informed me of that we needed some new parts in order for our system to run properly. He was very knowledgeable and informative about what the problems were and what the process was. He even took the time to call around and find the proper parts as we have an older system. He was able to give us a quote for the repairs that was reasonable and went ahead and ordered the parts for us.

Excellent service, full replacement of heating and air units and furnace. Made sure I understood what was being done, how units work, what to expect. Reasonable rates, long time family owned so you know you’re getting quality work. Thanks John and your crew!

John from Hentkowski was punctual professional and knowledgeable. He identified a malfunctioning circuit board, sourced the replacement and scheduled a service call to install.
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This is the first time using Hentkowski, Inc. I had a new boiler heating system installed to replace my old unit. I first met with "Brian" who came to the house to give me an estimate for the replacement including labor. He took me through facts and figures and explained every aspect of the job, what to expect, how long (approximately) it would take, and a choice of boilers. He never tried to "sell" me anything. I told him we were just in the process of getting prices and we would get back to him in a few days. When we called him and told him "it's a go" he immediately ordered the boiler which would be in in about 3 weeks. To our surprise, the boiler was in that same week on a Friday. He called when it arrived and asked if we were ready for installation the Monday after arrival. He was very courteous, knowledgeable, professional, and friendly, which made us feel as if we'd known him for years. As far as installation, we had Steve, Carl, and Steve H. We couldn't have asked for a better group of technicians. They were very clean, knowledgeable, polite, well-mannered, professional, well dressed, friendly and total team players. You would hardly know they were in the house....very little talk, all work. They started with a drop cloth and covered our carpets from the door to the basement door. They protected the basement floor as well. Shoe covers were used as necessary. They were right on time within 3-5 minutes of what they said would be their starting time. A cheerful good morning and right to work! After three days, and the job was complete, You would never know the job was done, except for looking at the new boiler furnace in the basement...the cleanup was far beyond what we expected. Basically all we had to do was put back a few pieces of small furniture that we needed to move to give them room! We would most positively recommend this company to anyone!
I would also like to leave a note about "Kim", who I believe is the receptionist....She is so businesslike and professional, but at the same time she is bright, friendly and cheerful on the phone. More businesses need front line people like her!

I had John come to my house and takes measurements etc for an entire new 5 ton ac/furnace. I was told I would receive a quote within a couple days. After not receiving a quote, I called and left a message. No response from John so I called again and he called me back. I was told again I would receive a quote and still didn’t didn’t hear from him. I chose to go with a competitor because apparently need doesn’t business. My suggestion is, don’t waste your time or missing time at work to have Hentkowski come to your house because you may not receive a quote.

John Hentkowski & Co. have been keeping folks warm and cool for over 40 years. Great, upstanding company. Have known them over 14 years. Trust them implicitly with my HVAC!!!

The Hentkowski crew just spent three weeks installing AC in our old Victorian house. They were excellent: highly professional, friendly, and exacting in their work. They patiently listened to our desires and designed a system that worked for our home. They clearly set out the costs (which were reasonable) and the installation timeline. The crew leader (John) did an outstanding job putting the system in, communicating with us along the way and explaining all of the decisions he was making when putting in ductwork and other issues. The crew itself was respectful of our privacy and did a first rate installation job (as we're under COVID-19 lockdown, our family was here while they were working). They went the extra mile to make sure everything visible in the house looked nice when they were done.

We're very happy with the system as well as with the service we received from Hentkowski.