Grainger Industrial Supply

These guys know their products they are more than willing to search for what you are looking for and take the time to make sure you get the right parts the right time very recommended this Grainger is awesome

My most typical purchase from Grainger is a specific box size that I buy in bundles of 10. I have found the process to be less reliable than I would expect for such a simple "order and pick up" circumstance. I've experienced inconsistencies between delivery promises and actual availability of the boxes. I received boxes that were not the size I ordered. The process for exchanging incorrect size boxes for correct size boxes has been managed in a manner inconsistent with the expectations that were set in the store at the time of the mistake. Bottom line is the interactions have cost me significantly more time than I'm willing to invest in something that should be a simple task . I think I'm going to have to find a more traditional corrugated box vendor and see if I can do better.

It is incredibly hard to find customer service that exceeds expectations nowadays. Maria and the other team members (didn't catch their names) made our DAY today. From the moment we walked in the door, the positive interaction, product knowledge and speed in which Maria worked was on full display. The parts we needed were in stock and the store was impeccably clean. As we left the store, it was evident that Maria valued customer relations by the way she greeted reoccurring customers by name! My family and business will most definitely be back!

We called the online service center and verified they had the part we needed. Online services then had the store in Clearwater Florida to hold it for us. Thanks to online services for calling ahead to hold part.

Greg,Carman and Antoine showed exceptional customer service.

Maria was awesome to work with got me everything I needed.

Maria found a special part for a blower pulley I needed to get a customer AC ASAP. Great attitude and even made sure all pieces were in the box. Thank you Maria and godbless 🙏

I have ordered over a thousand dollars worth of equipment with an expected delivery date almost a month away. That was three months ago. I have received two new expected delivery dates. Today was the third and LAST expected delivery date given. Now they expect my equipment October 29! That’s over eight months from original order. I am canceling the order. Ridiculous waste of time. I will not be using them in the future.

Johny and Antuan are exceptional workers. they were friendly at the front, knowledgeable with the questions I had and help me load my materials fast and safely as I purchased big items. great customer service from those 2!

We are very happy we went to the 49th St Clearwater location. They provided great service. They were very professional and knowledgeable in solving our repair issue. And prices are reasonable. Thank you.