Able Air, Inc

Appointment set for 6/10 on 6/5. Cancelled moved to 6/20. Two different estimates supposed to be delivered in two days. Only one estimate arrives 14 days later on 7/3 after six consecutive phone calls day after day. Estimate is over $3000 higher than the company I went with because I was tired of waiting for Able Air whom never called back or gave reason for the delay. They just didn’t care. I had no AC for over two weeks because I was waiting on them.

The biggest regret you will have is going with this company. I am extremely lucky i paid for an extra warranty with my unit because there is endless issues with their work. On top of that the person on the phone will give you one price for a service and then you will be grossly overcharged once they actually do the service. So always record your conversations with them. I could write a novel of other things….

Had Able Air send out a tech to do yearly service. Tech arrived on time and spent about 20 mins on site doing checks and maintenance. After he was done I paid and recieved the tech check off sheet of services performed. I didn't look at it until the next day, and noticed that he had checked "Cleaned evaporator coil". He didnt clean it at all. Called the office and explained what happened. They sent another tech out the next day. I asked him if the coil was dirty, needing cleaning and he said "yes, it's dirty", put everything back together and left.

We have been customers of Able Air for over a decade and have consistently received reliable and professional service from this family owned company.

On May 12th we had a technician make a mistake which resulted in more than one service call. What is important, in my opinion, is how a mistake is subsequently handled.

Adam, the service manager, demonstrated decency and fairness in resolving the multiple charges from the different technicians’ service calls. He actually did what the Able Air “About Us” page on their website states. He was very good at ‘listening’ to me and he did ‘go out of his way to make sure this customer was happy with all products and services’.

A mistake was made, and it was corrected. It is a sign of integrity for someone to take responsibility for another’s mistake and set things right, and that’s just what Adam did.

Quick response time and easy to get credit for a major AC replacement. Spoke with them on a Tuesday and the following Tuesday the AC and air handler were fully replaced. They explained everything and showed me how everything worked and what the warranty and maintenance were. All during this crazy time. Technicians showed up with PPE and were very conscious of what they did. They cleaned my garage floor better than it was when all their work was done. Great Patriotic Company!

TLDR; lack of communication and dishonesty made us leave Able Air

Long review but here we go...

Back in November our AC unit was busted and the house temp was 78-80 despite setting it on 72. Made an appointment and I asked the receptionist to have the tech call ahead because I would be at work during the time frame they gave. The receptionist said "They always call ahead" as if it's standard. Mickey did not call ahead and had to wait at the house but thankfully I was 5 minutes away at the time. He said the unit needed coolant and to give it a few hours. The temperature was back to normal that night but the next day (Thursday) the AC unit went back to 80 so I scheduled another appointment for Friday. I emphasized to the receptionist that the tech needed to call because I would be at work. Friday morning my sister (her number is also on the file) called saying Able Air contacted her and said the tech showed up to the house and no one was home so we had to reschedule. I immediately called Able Air and explained that no one gave us the heads up call so Frank had to wait 20 minutes for me to drive home. After inspecting the unit he said the problem was not coolant related (can't remember exactly what it was) and he told me (and my parents over facetime) that we could speak to the manager to get a refund for the coolant. I called and couldn't get a hold of Tammy and was told she would call me back. She called 4 minutes before closing on a Friday. I missed the call by seconds and called back immediately. The receptionist said Tammy had already left the office and her car was no longer in the parking lot. I was confused as to how she could have left that fast considering I called back within SECONDS and she left a voicemail while I was busy talking to the receptionist. Fast forward to next week I could not reach Tammy through phone so I went in person to ask about the refund. She said we couldn't get one because the unit wouldn't have accepted the coolant if it wasn't needed. I asked why Frank would tell us to talk to her if that were the case and she went out back to talk to him. Frank changed his story and said he never said anything about not needing coolant (even though he directly told me and my parents that the problem was not coolant related). My parents (the homeowners) decided to just move forward and end our services with Able Air. My mother had already paid for the 2 maintenance services per year so I asked for a refund for the 2nd visit that was due in March '23 (1st one occurred in September '22). This all happened in person with Tammy who said a check would be sent out. Over a month later and we never received a check so I called and the receptionist said they would send it out by the end of the day or next day at the latest. 2-3 weeks later in January and we still did not have a check so I had to call again. We eventually got the check and now we're able to move on from Able Air.

I was treated like trash as a service technician by the service manager ADAM...he is very unprofessional, condescending, sarcastic, and just an angry individual..all the signs of little man syndrome. Mr. Gary Whitlock is a decent man,and the service department men are easy going,but I would recommend employment elsewhere, absolutely zero teamwork, and mean people in the office at able air!

Fritz and Zack were great. New fan blades $120 fixed problem instead of new motor. Save $1k.

Our Lennox A/C system died a slow death last month, we had six different well known local companies come out to pitch their products.. It seemed like most were trying to sell what they had in stock instead of what we wanted to purchase.
Our experience with Able Air started with the nice ladies in the office assisting us with an appointment time that worked with our schedule.
Shawn Begley from the sales team met us to discuss three different options that would work within our budget and needs for the house. Never was there any pressure, only information to show us the different benefits of each of those three choices. We decided to purchase our new Carrier Unit with Able Air, and for no additional cost they supplied us with a full size condenser unit for over a week while our unit was being picked up in another part of the state so we could stay in our house.
The workmanship of the installers is really what impresses us. This installation of the replacement heat pump looks better than the original system that came with the house. We trust and recommend Able Air to anyone that needs service or replacement of their A/C system..

While the top of the line Carrier variable-speed 3 ton HVAC heating and cooling system with Greenspeed Intelligence change-out was expensive compared to the 2-speed system last changed 16 years ago, the quality of of work and professionalism by all involved was more than comforting. Thank you!