Blacks Supply-East Orlando

Good AC supplies store, staff are helpful and know what they’re doing.

Good place to get pro level maintenance HVAC supplies if you are a DIY person. Just know what you need as pro stuff is not for everyone and all equipment.

Associates that work here got no idea what customers service is..sold me a transformer not on the original box that doesn't work for 59.00. Came and asked for replacement got denied. I went down to totalcool 1mile down same transformation $24 in original box.

Needed a 7" flexible pipe. Big AC suppliers do not sell to the public. Black's does and they had what we needed. Support this small business

Sold my father and I ,a Thermostat, which turned out to be a Defective unit.

We went to get a replacement, because it is broken, not trying to return it, because we bought one for no good reason(or bought 2 but needed 1 or something), but replace it because it is defective.

But the guy at the register just pointed at their sign that said No returns.

We told him, we were referred by our HVAC guy who works with a sizeable company, but himself and his co-worker, had just brushed it off and said said the larger the company, the less oversight, (I would have accepted any business they could get),
anyway,we will go to another business when we have to make our next purchase.

Knowledgeable and helpful staff. Easy in, easy out. I am always willing to try home repairs on my own. Places like this make it possible. I took them the info on an AC capacitor, they asked me a couple questions and provided the part immediately. No need for dealer license. They sell direct to the public. Perfect.

This place is awesome. I'm an average homeowner, not an HVAC pro, I came in with an 8 month old and a picture of my condenser motor data tag and they had a replacement in stock. Everywhere else would have been a 5 day wait to ship or special order, instead my family is enjoying our increasingly comfortable home tonight. The staff was great, very courteous and professional even though it was obvious I didnt know specifics about what I needed. It's truly a first class establishment.

Our AC wasn't working (the fan would not spin for cool and would freeze the coils but the heat worked fine) and I came in trying to buy a new capacitor and ask some questions about the buzzing motherboard because we wanted to fix it ourselves rather than pay someone to do it. Ivan first came off a little gruff but was honestly nothing but helpful in trying to troubleshoot our unit from afar; after saying it couldn't be the capacitor he talked me out of buying it because he didn't want to take my money for something he didn't think would fix the problem. He helped me find where the part number would be on the motherboard to see if he could get the piece from a third party and when we got the piece, our AC worked like new, even better than after its last service. There are quite a few reviews on here about poor customer service, but when you need something the employees truly seem like they are ready and willing to help. Ivan helped fix our AC by listening to the problem and helping me work through the solutions; he even came outside when I left to tell me my tire was low on air. If we needed any parts for our unit in the future, I will definitely be returning because they are worthy of the business.

I think the owner needs to work a bit more closer with his employees. Called for part verification, the person assisting me over the phone had No customer skills. If you don't like your job then quit and try something else. By the way it was a male and provide no name. Taking my business to “Shoreline Distributors Inc”. They are on the same road.

Great experience! Sold me the right part the first time and walked me through the entire installation. During the install i had a few question so i called and they got me through it over the phone. Great job!