Service Star Air Conditioning and Heating

Our AC failed after a serious storm, also the day before we were leaving for the summer. I contacted Service Star and Donnie the next day, got a price which was very competitive considering the emergency nature of the repair. They came on Saturday, replaced the complete system, did a great job. Having been an employer in the construction industry for 35 years, I appreciate how hard it is to provide good service to the general public. This company was able to provide this type of service. Thank you for the immediate response when others were not willing to step up when we needed them.

I had James the duct cleaner come out today. He was set between 9am-12am. I received a call around 9:15 from their office asking if James come and he’ll be 30-45 minutes away. James and his partner Chris showed up just before 10am. They did a wonderful duct cleaning leaving my house smelling great. My Dyson fan told me after they left, that my air quality improved 50%. I was absolutely shocked but really impressed to leave a good review about my experience.

I had a morning appointment with Service for AC duct cleaning. After taking time of work and waiting for 5 hours. No one showed. No call or text. Today I a call from Servie Star rep explaining that their tech never got the dispatch information? Instead of offering any sort of discount for all the time wasted they wanted to reschedule for that day. I can't speak to their work, but leaving me high and dry was distasteful to say the least

Called before coming. Got call when 10 minutes out. Problem was identified within moments. It was appreciated that I tried to trouble shoot and vacuum lines while also installing filter. Problem was clogged lines as I didn't vacuum them enough and that an internal light bulb for killing germs went bad. Chris Moore was very professional, and thorough in helping me get my A/C back. He was also very patient in educating me further on how to take care of my HVAC. - We also greatly appreciated the quick response as a family member in the home has a rare disorder and the heat was tough for her to handle. Very impressed!

I had Service Star run routine maintenance based on a brochure that came in the mail. System was working great up to that point. Technician told me coolant pressure was low, but couldn't add more, even as a temporary fix until I could get a new unit, because it "might make the leak worse" . He showed me the pressure reading after the fact, but I didn't see it earlier while the testing was in progress. Gave me an estimate on a new Rheem system that supposedly included a $2200 credit for a "system buyback" from Goodman. Five days later the AC failed. Coincidence? Maybe. Got a proposal from another well-established local company for a better Carrier unit that didn't include any "buyback", but the price was lower.

Louis is the most honest service person I have ever met since moved to Melbourne FL. He came for tune up and check and I was scared about the bill, he found my unit was fine and don’t even charged me the visit. He explained me everything in detail. Not like every other single contractor who always “find something that is wrong and needs to me replaced” I will definetly call them again for my AC needs.

Called Donnie after hours on a Friday night, was there within 15 minutes. Trouble shooted my problem, fixed the issue immediately, had all the equipment with him. Didn't have to wait until Monday to get my AC fixed and back up and running! Great family business, will work with again!

i received a letter in the mail about doing a a/c tune up service for $60 so i made the appointment because thats a good price. the tech came and looked at my system for 10 min and said it was old (which i knew) and gave me a quote for a new system. there is no problem w/ my a/c system and i have since called another company to do a comprehensive tune up service

I have not used this business but received something in the mail from them stating it was time for my annual work. I just bought my home and I looked into it and found that they are not the usual company to service the AC. I still looked up reviews. I looked at the good first but when I switched to the 1 star reviews and saw how the owner responded to negative comments, I will absolutely not use this company. Turning the blame around even saying you will not service someone because of a 1 star reveiw instead of asking for a call to discuss the issues or offering a solution is not how you treat anybody. Especially a customer.

Edit: Not sure where you saw these reviews I left because there isn't any such thing for an employer. This place is like family to me. Why would I bash my own store? 🤔 I think the owner of this company is confused and a prime example of an awful person who lashes out when they get less than ideal results.

Our air conditioner randomly stopped working and we could not figure out why. The technician came out the same day as our initial call, was able to find the needed part the next day and was back to fix it all within 48 hours. Seriously 10/10 recommend.