Huff's Quality Air Conditioning, Inc

My Mom who is on Hospice & a breathing machine! Her AC went out last night, I called Huffs around 830 and receptionist took our info and said Michael would call back, he did and witching hour and half my Moms AC was back to working!! Such a relief!
Thank you Michael for everything, you deserve a big bonus!!
And thank you Huffs for having such dependable employees!!
Carol & Daniel Bauman

Company charged me $208 for a diagnostic which doesn't go towards the repair. A TXV value and coils was replaced by Huff not even 1.5 years ago on a system that was 3 years old. Second Huff tech tells me the issue is again the TXV value and had some questioning about the prior replacement as the supposed replaced components showed water corrosion. They wanted to charge me full price to replace the same parts. I definitely went else where.

These folks are absolutely amazing, I called at 8am and it's now 9:02 and the tech just called to say 15 minutes. This was a health emergency and they sure came through. Thank you Erin, you guys are what this town is all about!

I am a woman based business for 21 years. It’s nice to be able to trust a local business to do great work and most importantly trust that they will stand behind their products. I highly recommend them!

I do not give Five Stars lightly, but when a company deserves it I believe they should be recognized. From my first call in with Vinnie(super nice) answering the phone to Randy(super meticulous) and crew installing my awesome American Standard 2 ton unit I am psyched I chose Huff. Living in the area for 23 years I looked into dealing with Frank's, Action Air and Folsom but I am beyond glad I went with Eddie Huff and the Huff Team. From the moment Tyler came out and explained my options to sitting in my cool house writing this it has been an excellent experience. Prompt, professional, nailing every detail, It is very refreshing in this day and age to know that some companies do what they say and more! Mike Riley (A Very Satisfied Customer)

Background,
The unit was installed in December 2020 by Huff’s. It has since been under a Huff’s semi-annual preventative maintenance contract. The unit was serviced by Huff’s June 22, 2022.

Sunday August 7, the unit stopped with error code 106 which commands calling the service representative. By the time the Huff technician called two hours later, I had diagnosed and corrected the problem. The problem was water in the AHU drain line. We agreed to cancel the service call.

Saturday August 13, the unit stopped with error code 106. The Huff’s technician knew not the code upon his initial response to the answering service.

• Upon being told Saturday by Huff’s technician that there was a common fee for emergency repair service, I disputed the charge as the unit was under a Huff’s preventative service contract.
• Upon being told Saturday by Huff’s technician that it would be hours before he would respond, I left a message for the service manager to call me. He did not.
• Upon being told later Saturday by Huff’s technician that he was departing for my address, I told him that I had resolved the problem. He insisted on deploying.
• Huff’s technician did nothing but read the LED in the AHU that is not provided to the user and check the flow in the drain line.
• At departure of Huff’s technician from my residence he asked for payment. I told him again that I dispute the charge and to have management call me.
• Monday, I received a written invoice that I promptly disputed.

It is Tuesday August 23 and we remain in dispute.

The service interval for the AHU drain line is 180 days per the manufacturer. The Huff's record claims they cleaned the drain line less than 50 days prior to the first failure. What is the point of preventative maintenance but to prevent the need for emergency repair?

As there is value in continuity of care, I wish them to remain under contract, but they are making it difficult.

I had called a company that I normally use for service and they were no longer providing service for AC. They referred me to Huff's. They were able to get me scheduled for the same day and got my AC back up and running. The tech was very professional, knowledgeable and was able to explain to us what the issue was and what he was going to do to fix it. I am definitely going to use them again and I would recommend them to anyone looking for an AC company.

I use them anytime I have an issue. They are quick to come to work and diagnose the problem and quickly fix it for a responsible price.

Huff's has always been a great service for us. We trust them with our air conditioning needs. They are always very helpful and worth the price.

Huff's did an excellent job! From the timely service call, to the knowledgeable staff, and assistance with loaning a temp portable a.c. unit over the weekend we were already impressed. They showed up when they promised to install the new unit. Very pleased with the quality equipment that was offerred. The install went smooth with no hitches. Payment options were great, and they offered rebates. The warranty they provided was excellent. After getting a few estimates, we are so glad we chose Huffs. Highly recommend them!