Preferred Air Conditioning & Mechanical, LLC

0 stars. This company installed a Carrier unit in our new build per the builders. So I called them to schedule 6 month maintenance cleaning and inspections. I paid in advance. They came out the first time and it was surprisingly fast. They never set up the follow up appointment that I already paid for. So I followed up and had them come out regularly (every 6 months). The unit was cleaned 5 months ago ( now the unit is 2 years old) and we started having problems with the fan constantly staying on. I called them to come out because we were worried about the unit freezing up and losing AC with an infant in the house. They said the earliest appointment was in one week and it was not an emergency. So I called a different company and they came out that afternoon. When the new company took the front panel off they asked if we have ever had the unit cleaned or maintained. Black mold is growing all over our unit. The new service provider said there was no way this unit has ever been cleaned behind the front panel and it was disgusting. It is not Preferred Air fault that the fan stopped working correctly. It is Preferred Air’s fault for exposing my infant to black mold (see pictures below). When we called back the next day to complain to a manager, we spoke with Holly. HOLLY WAS VERY RUDE. Service manager Holly laughs at you and talks over you on the phone. She accused me of cursing at her empty the afternoon before because I said they were running a “shady” business. Holly, the service manager’s direct quote, “I’m nobody’s anything and I can talk to people how I want. I don’t care that I’m in customer service,” and then talked over me again. Stay away from this customer service. There are plenty of other great AC service providers in Florida

No AC in Florida should be illegal, if the technician gets to our home late and says “sorry we can’t do anything till it gets defrost, you will have to turn off the whole system so we can maybe come back tomorrow at the end of the day and maybe do something”, their customer service is very poor, Holly and Erica. They talk on the phone like they don’t want to work there.
If you can’t do the work, they should put us first. The technician walks in and says “wooow it’s hot” and they don’t care if you need to sleep another night like this. Horrible, I don’t recommend this company to anyone that needs service ASAP. Take your money somewhere else.

Five stars from start to finish. Our AC went out on a Friday afternoon and Preferred AC was very quick to come out for a service call and resolve the problem. Daniel called Friday night to discuss our issue and told us what to do until he could get there Saturday. He solved the issue Saturday morning and told us since the AC was 15 years old we definitely needed to replace it as it could go at any time. We did order a new AC and scheduled the installation as soon as our work schedule permitted a week later. They arrived promptly first thing in the morning as promised and were done by around noon. Frankie and a Manny were very professional and courteous. Did a fantastic job as the unit is on the third floor so I’m sure it was harder than usual to install. Can’t thank them enough. I highly recommend Preferred AC and their prices were also very reasonable!

I will not remove this review until this issue is resolved. Preferred air conditioning has requested tows from our company and never paid for them. When ever we ask for a check on scene, they pitch a fit and demand they send it in. They took nearly 4 months to send us a check for not even half of the amount owed to us. When we called to get this issue resolved, they simply put us to voicemail or hang up on us. They are completely unprofessional. What kind of people request services and don’t pay for them? People work hard for a living. If this is how they treat people who do services THEM, I can only imagine how they treat their customers. Beware! Also reporting to the BBB.

I don't know where to begin. But i'll make it short and sweet....Find a different A/C Company... ..Techs misdiagnosed problem, phone rep. customer service argumentative, and service calls and prices are way out of line.....And these were the people that installed the A/C about 7 years ago.
Use at your own risk...you were warned.

Worst AC company in Palm Beach County- please give them the winning award for worst AC repair service provider for 2022-2023.

Company will provide bait and switch pricing tactics. Technician quoted me $300. for a repair and a three months later when they got around to the warranty work, another technican (ISSAC PENNA) now quoted $751.00 for a warranty repair after the job was completed!

STAY AWAY and you will be much happier---please trust me! Miss Holly in no customer service is a witch- I would never hire her for my businesses. (She must have different colored brooms for each day she works). But guess this is all the company can afford, with its bait and switch tactics. I will continue tell all my neighbors in PBG and PBC to STAY AWAY.

Hopefully they go out of business or hire competent employees.

BUYER BEWARE- PREFFERED AC and Mechanical IS BAD BAD BAD. Look at the other low Google reviews. Its only getting worse.
Service: HVAC system repair

I was forced to leave this review to warn others of the horrendous service and poor workmanship that this company provides. I have had the displeasure of dealing with their ineptitude and their lack of taking responsibility for their service.

Unfortunately, the builder Divosta-Pulte that built our home of two years, used AC Preferred as their vendor of HVAC installations & install of ductwork for many of the homes of my community. After close to two years our garage ceiling started to show a dark black stain.

AC Preferred was sent to my home by Pulte to check out the issue with the leak. The ac tech opened up the drywall and he couldn't determine what was the cause but based on how drenched the insulation, the wood beams and drywall was he estimated this had been occurring since the house was first built. His true main concern was who would pay for his $147/hr rate. The tech didn't even bother going up to the attic to check ductwork there considering that the garage ductwork and distribution box was sweating.

After more than two months of having Pulte and AC Preferred battle as to whom would be responsible for the damages to be repaired on the ductwork of the HVAC for my home- I get another service work order to be performed by AC Preferred and this time they did go to attic and moved ductwork around but then didn't seal any of the ductwork that was sweating and they completely disregarded the garage ceiling hole they had done 3 months ago. The box was that was initially sweating just got worse after being out in the open with no insulation and drywall.

As I figured they had no idea what had to be done to correct the issue of the leak so instead they informed me that the reason of the sweating ductwork was due to the fact that we kept our AC temperature below 75 degrees. AC Preferred paid an expert and this was the bright conclusion that they had come up with. According to AC Preferred as long as I kept my AC unit below 75 degrees, the problem will continue to get worse.

Here we pay more than 500k for a home where we are being dictated as to what our temperature for the thermostat should be. The company just wanted to take absolutely no responsibility for the subpar work they had initially performed to my home.

We ended up changing our HVAC unit which we bought from Kyzar Air Conditioning, to a better energy efficient one but unfortunately the ductwork done by AC Preferred is causing issues as it was not corrected by them. They are dishonest and there is not one once of integrity at this company. If building a brand new home just beware if this is the vendor being hired by your builder. Neither should they be trusted for regular service maintenance of any kind as their ineptitude is beyond outrageous. Kyzar Air Conditioning ended up fixing AC Preferred's inferior and shoddy work.

Alex worked so hard and quickly to get my mom her new ac and install! He is awesome to work with! His technicians did a wonderful job installing the new Carrier AC at my moms house! My mom is a repeat customer because Preferred Air Conditioning is honest, reliable and everyone is great and knowledgeable to work with!
Thank you, Traci

Preferred is a very good company. We used them for years for new construction when we were in the home building business. They have a good service department as well.

I recently used them for service and it turns our my capacitor was bad and they replaced it. The only thing I disagree with is the charge of $162 for a $20 part. C'mon guys, make a profit on the part but don't price gouge.

The next day my thermostat went bad. They wanted $240 to replace it so I picked up one at Home Depot for $30 and installed in within 10 minuets and I am back to cool air.

Called them first because they installed the unit in my new construction. The TxV failed after 15 months. They charged me $129 to diagnose, but then couldn't give me any kind of timeline when repairs would be made. I was told it could be a couple of months. Seriously, you can't go a couple of months with no A/C. My main guy got it fixed in 2 days for 1/4 the price.