INDOOR EXPERTS HEATING & AIR CONDITIONING

Not sure I need to write more than "I contacted them one morning in June about my dead a/c and they installed a new one the next day" to justify a 5-star review, but I will.

Finding good HVAC guys intown can be a challenge. I've had a couple of them during my 20+ years here, but my last one has semi-retired and had become hard to schedule and frankly off his game. So when my a/c went out this season (as it does almost every season ... it's also been here 20+ years), I decided to see who I might find.

In the past that would have meant reaching out to friends and neighbors in social channels, but I have no interest in engaging with most of the folks around here anymore. So how about Google? Indoor Experts popped up as a local provider with a 4.9-star average rating and 70+ reviews. Promising. Checked out their website, which seemed fully legit, and decided to give them a shot. I wasn't really in a rush to get the a/c back up so I assumed I'd be able to schedule a service call maybe a week out (if I was lucky) and get the ball rolling. When I got a call back maybe 30 minutes after submitting my request Tuesday morning, I was told they could come out Thursday, though actually they might have an opening today and would let me know.

Turns out they did get out Tuesday and told me what I always get from the HVAC guys - my outdated a/c has a leak and refrigerant for it is really expensive now, so I should think about replacing the unit. And I was ready this year to do the replacement, so I asked for a quote. Maybe an hour later I had that with a full Trane option and a lower-priced sort-of Trane option. Reasonable quotes. When I said I wanted to do it and go with the Trane option, I explained that I'll be traveling a lot soon so we'll have to figure out what works for the install. When the reply was "we can do it tomorrow" ... well hell yeah on that.

So Wednesday afternoon an installation tech came out and swapped my old a/c for a shiny fresh Trane system; done as a one-man job. Impressive.

The two techs who came Tuesday and the installation tech who came Wednesday were all very professional, friendly, cool guys. The people I spoke with were professional and helpful. And the whole experience was just fantastic.

Couldn't be happier with my experience.

The Indoor Experts team is top-notch. Everyone involved from the call agent to the technician was extremely professional and helped me get my AC fixed as soon as they could.

A special thank you and appreciation to their technician, Anderson. He diagnosed the problem quickly and fixed my AC issue within a couple of hours. He was clear in communicating the issue and how he was going to fix it. I appreciated the up-front pricing to ensure I approved the work and cost before continuing. Just true professionals.

I highly recommend Indoor Experts Heating and Air Conditioning.

Highly recommended by my son, I called during a heat wave when my AC went out. Although everyone in ATL was booked for a week or more, they scheduled my appt faster than anyone by days, we’re on time,got the job done quickly and professionally, cleaned up, and I’m very satisfied with the service and my new AC and Heating! I went with Trane. Their service was really outstanding! Dan (Sales) and Anderson and team were excellent! I highly recommend Indoor Experts Heating & Air!

Last year my 37-year-old HVAC unit finally decided to go be with the Lord. It was July, steaming hot outside, and ultimately I needed a new A/C unit, furnace, and ductwork. I received four quotes, one of which was from Indoor Experts. Anderson, the owner, was thorough, skilled, and knew exactly what was needed for my home. He provided me with good pricing, undercutting two competitors, and was able to complete the installation of everything in a couple of days. I am more than pleased with the work done and would tell anyone who needs a new unit or HVAC repair to please give Indoor Experts an opportunity to take care of you.

About 1.5 years ago I needed my AC moved to another location. Anderson was great! Came out, gave me a quote and did an amazing job! AC still working just fine!

I can’t say enough great things about Anderson and Tracy. They own this business and do all the work themselves. Anderson is the tech / installer/ most knowledgeable and professional person I’ve had do work at my house, period. As first time home buyers (of an old house in Atlanta to boot) we’ve had some work done as you can imagine, and couldn’t have been happier that we went with Indoor.

We had a flood destroy our furnace in the basement (negligence from a previous contractor) in the middle of December and Anderson was able to come out immediately and give us a very competitive quote (he gave us three options to choose from that fit our needs and budget). After receiving two quotes from other well known companies, we decided to speak with Anderson again and felt he was the best person to complete the job - this was 100% the right decision. They are licensed and insured as well, and have a warranty to go with their service.

Anderson installed our unit and hauled away the old one in only a matter of hours. He even let me watch for awhile and ask questions ( my wife and I both curious as first timers). We had our heat up and running and felt like life was back to normal for the first time in over a week. We even had another contractor shut off the gas line to our furnace while completing other work and Anderson was able to trouble shoot me through the process over the phone at 8 pm on a Friday night (Tracy was also still answering the office phone at 7 PM when we were having a melt down). He saved us for a second time, as I was able to locate the gas line and turn it back on.

If you value customer service and quality work, choose Indoor! If we ever have another issue we will use again.

Consultative, Personable and Thorough! Anderson came out on Friday and provided exceptional service. I called his office after my warranty company was unable to come out the same day. Tracy in Anderson's office quickly routed my call and put me in contact with Anderson. Upon arrival, he immediately diagnosed the problem and shared the options for the repair. He went the extra mile and educated me on the systems, and made suggestions to increase energy efficiency, which I will take under consideration. Very smooth process, start to finish. I'm very pleased with his service and will definitely use him again for major projects and encourage others to do the same for small or large projects.

Anderson was very, very professional and communicated very well about the services that would be provided. His knowledge about the equipment and how it would serve the needs of my house was extraordinary and amazing!!!! My house is nice and cool now. I would recommend Indoor Experts Heating & Air Conditioning forever. Very friendly and willing to answer any questions I had about the job. A+ rating in my book.

All of the positive reviews are true, Anderson is honest, responsive, and one of the best pros I’ve worked with in my 6 years of home ownership. So happy with the work, and so happy to have found such a great company. Also, his team is top notch professional, on the phones, with automated payment, really just a pleasure to work with.

Working with Indoor has been such a pleasure. Our basement was flooded resulting in our furnace being destroyed. I called Indoor and they were able to come out and quote the replacement quickly. Anderson is very knowledgeable and very professional. They quoted multiple options that were all very competitive. In addition, they expedited our installation and we were able to get heat restored to our home before we got hit with a sever cold front.

A week later we had a different contractor come out who turned the gas off and didn’t tell us. We didn’t know what was going on and called Indoor. They were able to walk us though the issue, but were ready to come out and help us at 7:45 on Friday. If you value customer service I 100% recommend using them.