Mr. Duct

I belive pictures speak more than words. This is how they left property after doing dryer vent cleaning..
They leave the vent open for all birds, etc to go inside the vent and make their nests..

The attitude of support is very negative. I did not even ask them to do anything to correct it, but just to acknowledge, they will not share photos of their before/after work.

They lack in their professionalism and will not take ownership of the work they do.

Would not recommend this company.

Working with Mr. Duct was a wonderful experience from beginning to end. There was excellent customer service, and they beat quotes I received from other duct cleaning companies. The technician was professional and informative. He clearly explained everything he would be doing, and he left the house clean. He even received compliments from a employee of a competitor company that was at the house for other business. I am sure I will be using Mr. Duct's services again.

I got vents cleaned by Mr Duct in 2020, and they did unprofessional job.
1) Left a mess everywhere: dust, and drywall on the bed, and floor
2) Put the vents back crooked, and not secure
3) They put one of the vents back with DUCT TAP because they couldn't screw it in (this one actually fell off, what if someone was in there and fell on their head)
4) They stepped on one of the outflow pipe for AC, and forgot to reattach it

Review for air duct cleaning service done in 2022

The techs were lovely, and did a great job! I had Jose and Osbaldo the day of the job and they were exceptionally kind and did a great job, answering any questions that I had! On top of that, I saw results! I change my furnace filter every month and a half or so and, prior to them coming, one of my filters was almost black after 20 days. I just changed my filter, after probably 50 days or so, and it still looked almost brand new. So, great techs, and a great service.

LUIS assisted us with the airducts and did an exceptional job. Totally recommend this place and having LUIS help you out with all you services. He's an efficient worker that goes the extra mile for his customers.

Friendly & efficient service. They did a good job. Get your ducts cleaned in February... they had a ton of promotions available and I got a great deal!

Well here goes. I just received a text from Mr. DUCT about wanting me to use their services again.
I won't unfortunately! After realizing they missed a return in my kitchen which is probably the only duct that I notice on a daily basis since I have two doggies. Everyday, I unfortunately see the black gunk continue to blacken. I asked for them to please come out and make it right but I missed the 30 day warranty. Shame on me. Btw the one guy forgot his goggles here. No more Mr Duct from Skokie I was working at 2 different companies previously recommending them one being a hvac co. Please do not use this service. I am a loyal customer and will not be using them anymore! They should be called quack quack ducks because they missed the real duct found here.
tdirtaextdisappoi. I

NIGHTMARE!

Some time after the duct cleaning process started on
Wednesday, November 16th, I suddenly noticed what looked like a fog flowing though my living room. I ran down to the basement to inquire as to whether or not that was supposed to be happening. I don't remember the technician's answer, but I do remember running all over the house trying to cover sensitive things like my infant grandson's toys, linen and other surfaces that could really be messed up. A fine black dust covered everything in every room in my house. When I wiped my nose I found that my nostrils were black inside!

I called Mr. Duct and explained what had happed and was told that they could not get anyone out to take a look until Friday night - 2 days later! When I started trying to clean my kitchen floor and had to use more than 21 swiffer wet pads that turned completely coal black before they finally were "only" dark gray, I realized how much damage had been done, so I called Mr. Duct several times about the gravity of the situation and asked them to come and take a look, but was told that no one would come until Friday night. While I did not have the resources or time to move out of my house for 2 days, I knew that staying was probably not a safe plan so I masked up and stayed anyway.

In frustration I called several cleanup companies and contracted with ServPro to come the next day and clean. It cost me over $9,000. They sent a crew of 5 - 8 men working roughly 7 hours a day for 4 days to wash the ceilings, walls, blinds on the windows and patio door, framed pictures on the walls, bookcases and everything on them - including books and art) in every room. They had to steam clean wall to wall carpeting and stairs; remove area rugs and take them to their warehouse to be cleaned; clean all upholstered furniture (couches and chairs). Everything they used to clean, turned black! When the Mr. Duct representatives came to my home on Friday night with just 2 guys, I let them know what had happened, showed them pictures and let them know how much it cost me. Their office representative refunded my $409.00.

My furnace started making a loud rattling noise so I contacted
the installer who sent out a technician. He stated that the HVAC system had not been cleaned so he took care of that .

It was hard to see the fine dust on the counter tops, bath tub and other surfaces until I wiped my palm across the surfaces and my hand would be covered with thick black "soot". I had to wash everything that I could fit in my washing machine multiple times, and take large bed spreads to a laundry mat.

After the clean-up, I found that dust was still blowing out of the ducts (though no longer black, it was dark gray) so I contacted Mr. Duct again to let them know about the continuing situation and was told that if they came out again,, I would have to pay again.

As a result of Mr. Duct's "services", I have large debt on my credit card, had to go purchase 3 air purifiers - they initially indicated poor air quality until a couple of days ago (almost a month later).
Dust accumulation has continued - though it is finally better, but much more than normal.

This had been a nightmare. I am going to get my lungs checked out by my physician - just to be sure that I have not breathed in anything toxic that might cause any health problems for me.

I also want to have someone else come in and look at my ducts again to make sure that the dust stops, and also have someone else come in and clean again since the dust continued for 2 1/2 weeks after Servpro cleaned.

Besides the horror of the situation, I am also upset that Mr. Duct did not care that they created a situation for a customer that was dangerous, inconvenient and needed an expensive remedy.

I wouldn't have rated them 1 star if I could have gone lower!

I will send pictures.

Do you enjoy a company being 4+ hours late? Then sign up for MR DUCT! Then, when you try and ask why they are running late, they will happily start an argument that you should be available until 9-10pm on a Friday waiting on them to clean (original timeframe was 8am-12pm).

I asked the "lead" why he couldn't knock on our door and say they were running behind, please expect us to be 4+ hours late. His response: "It's not my job to do that. You should have come up to us and asked." We have jobs, and don't work for "Mr Duct,' so how would we be able to assume any of this information?

Customer service: 0/5. Not worth the headache.

The service for my condo association was done well but trying to get email replies to concerns about the bill from their accounts payable people is impossible. Not worth the hassle going forward.