Sage Heating And Air Conditioning

We had to have a new furnace installed. There were 4 team members here at one point. All 4 were polite and professional. This company truly cares about me heir customers and are never just “trying out o sell you something “. I look forward to having tune-ups in the future. Best company ever!

I'm really grateful that you were able to help me out with the heating and air conditioning problem I was having. I know how difficult it can be to find someone who knows what they're doing, and I'm so glad that you were able to come out and fix my system. It's been hot here lately, and it was nice to have the AC running again!

Reliable and fast. They can do anything from routine maintenance to emergency repairs, and they charge very reasonable prices. They're also very good at explaining what needs to be done and how much it will cost, which is something that other repair services don't always do well. I highly recommend them!

The technician was very friendly, and he did a good job of explaining what he was doing, and how to fix the problem. He was also really responsive when I asked him questions about the work that needed to be done in order to keep my unit running properly.

Sage Heating And Air Conditioning are always a pleasure to work with. Easily accessible, on time, fair and friendly. We have been using them to service our HVAC needs for years and have never had any issue. For service you can trust and recommend, hire these people!!

The company was great! They were able to come out same day, which was awesome. They fixed my unit right away and it works great now. I would definitely use them again.

Benny from Sage Heating And Air Conditioning came to my house and was courteous,friendly and very professional. He checked and cleaned my furnace and did a wonderful job. Benny and Sage Heating And Air Conditioning are a great combination and I will continue to use Averill for all my heating and cooling needs and with employees like Benny you can’t go wrong.

Sage Heating And Air Conditioning are extremely efficient and easy to work with. The technician diagnosed a failed compressor in my heat pump. Before arriving , a text arrived on my cellphone with the picture of the technician and estimated arrival time. Over many years, I have dealt with quite a few heating and aircon companies, and in only 1 visit I have decided that Sage Heating And Air Conditioning is the best of those. I know who I'm calling from now on.

I am a huge fan of Sage Heating And Air Conditioning! They are reliable, on time, and amazing at fixing my AC. They are always able to figure out the problem and fix it in a timely manner. They are also the most reasonably priced ac company i have ever worked with. They don't nickel and dime you and are very honest about what needs to be done.

I had a TERRIBLE experience with Sage. They aren’t the kind of HVAC company you might think of. As I found out, what they actually do is hire local independent contractors— freelancers, essentially (I assume they’re licensed, but who really knows). So that means that their entire operation is disjointed and uncoordinated.

I initially called because my furnace wasn’t working. The call center personnel told me that they would send someone between 830 and 1130. The technician did not arrive until 130, though. To his credit, he quickly diagnosed the problem (a broken igniter), and installed a new one. Considering that igniters cost about $25-50, I thought that charging $300 was steep, but apparently that’s close to the going rate.

But the real problems came the next day. In the middle of the night, the igniter BROKE. I called Sage at 0530. They answered but told me to call back at 0800. When I did, they told me that a “technician manager” would call me. This NEVER happened. I had to call back FOUR times in order to get any service. The call center reps told me they could NOT transfer me to a technician, could NOT give the number of a tech, could NOT guarantee any kind of refund— they couldn’t do ANYTHING as my house got colder and colder. Eventually, at 2 PM— 9 hours after I made the initial call— the original technician returned.

Turns out the igniter he installed went bad. He tried to blame the way that my furnace was set up as the reason it broke, but a technician from a different company assured me that wasn’t the case. Eventually, he re-installed a new piece and STILL wanted to charge me money ($100 vs 300). He also asked that I pay him in cash, another indicator that Sage is just a ragtag collection of handymen rather than a real company.

Bottom line:

-They don’t care about their customers
-The call center reps can’t really do anything for you
-They aren’t your typical HVAC company
-The headquarters and the techs rarely (or poorly) communicate
-They WAY overcharge for their horrible service