Love Heating & Air Conditioning, Inc.

I'm giving this company 3 stars because they failed to do the job I asked them to do but I previously did have a good experience with them. However, when they came out the second time for a different issue.... I never got a call to let me know they were on their way, never got a call to let me know what was going on, never got a call that they were done, and never got a bill. I called to set up the service and then heard absolutely nothing after that. I assumed they had dropped the ball and never came out... until they sent me a past due bill months later. When I spoke to a woman in the service department, she said that because the notes say that my thermostat MAY be malfunctioning and MIGHT need replaced, they didn't have to replace the part. Apparently the tech noted that the button wasn't sticking anymore (I tried it the very next day and it was still sticking). But because their notes use the word "may" be malfunctioning.... they didn't feel obligated to replace the thermostat or apparently even let me know what was going on. Had the tech called me to tell me that he didn't think it was sticking, I would have told him to still replace it because I don't want any issues down the road and my old thermostat has already malfunctioned once. But I wasn't given that option because the tech never called. I even had the new thermostat purchased and sitting on the floor beneath the old thermostat.

So to the tune of $125, their tech came out, wiggled the buttons to get the furnace to come on and then called it a day without ever saying a word to me.

LOVE.... why didn't your tech just call me at the time of service??? Isn't that standard, to let the customer know what's going on? It would have saved us both a headache.

I called Love HVAC because I needed routine maintenance/cleaning done, and I had a great experience! Kim was so knowledgeable and helpful on the phone, and Eric, the service tech, was really kind and helpful. They are super professional and I would absolutely work with them again in the future. Highly recommend!

Live Always takes care of us, and I never feel like I am being sold on services or products I don’t need. Dave, our service tech, is friendly and knows everything! Kim in the office is awesome too. She calls to remind us to use our service contract, which I would otherwise forget. Highly recommend.

They've been our heating and air company, for a few years now. They're almost always able to get out to us the same day or within a couple days of calling. Our most recent technician, Kurt, was excellent and extremely knowledgeable!

I had such an incredible experience. The technician who assisted me, Jeff, was absolutely wonderful. He was incredibly professional and explained all of the things he was doing each step of the way. He broke down the cost for each procedure and explained how each would help us in the long run.

We had another company come out initially who was charging us an astronomical amount of money to refill our Freon and check for leaks. Loves came out and did the exact same service for $130 less.

I would highly recommend Love's and Jeff to everyone.

Always great and thorough with their work, would definitely recommend

I called Love after having a very bad experience with Broadripple Heating and Air. I had a very old unit with a bad compressor that had blown my main power breaker.
I called Love and the people who answer the phones are so nice and they had someone out within a couple of hours. He (Brad Hayes) spent about and hour and half and gave me a couple of very good options on a new unit. I had an old freon based unit so they had to find something with a coil that was short enough for my furnace and he did.

What impressed me the most about Brad was that he has been with the company 33 years, and he spent a lot of time telling me about my options and he gave me an option that was really affordable. I trusted him almost immediately and then when he gave me the break down about what I needed and what my options were I felt confident he was not trying to sell me anything I did not need. The other thing is that the units they sell are built here in Indianapolis by Carrier and I like the idea of having something that is built in the US , especially my hometown, and that I can trust they will be good at servicing it. It also has a 10 year warranty!

The unit was installed yesterday on what was the most humid day so far this year and they were professional, covered their shoes and my floors. They were here from 9 am to 4:30 pm and worked THE ENTIRE time, and it rained throughout the whole day and they never made a single complaint. They were all about business. Gary the main installer said he has been with Love for 38 years. The owner and management must be doing something right to keep people that long.

They turned the unit on around 4 pm and by 5 the humidity was out of the air and by 7:00 pm my 2000 SQ. ft condo had reached the cool 66 that I like to keep it at.

From my first phone call, Love has been nothing but professional, nice and their workers, from Shannon who answered the phone to Brad Hayes who sold me the unit, to Gary the installer, were all professional, courteous, knowledgeable and most of all, kind. I have worked in customer service for many years and treating people right is what makes a difference and Love definitely did that. I cannot recommend them highly enough.

UPDATE Their was an issue with the air conditioner and I had to call and have them come back out. Matt is the technician who came out on a Saturday.

When I called I heard back from him within the hour and he was able to get to me a few hours later. He was super nice, and very professional and he found this issue fairly quickly. I felt that he was very thorough and he did a great job explaining the issue.

I have to wait for them to come back out to install the part but the air conditioner is not totally out so it is not unbearable at all. I still would give them 5 stars. How you treat your customers is so important and I think most people are pretty reasonable when they are given the truth.
So far they have been honest and nice and they have done exactly what they said they were going to do. And I feel confident they will resolve the issue that was not their fault at all.

Thanks again,

System tune up each year. Last yr service guy shows me AC full of freon. Next night no AC. Called & they said refrigerant was gone. Tried to charge me $60/lb puron. This year I got my own puron for $24/lb while they charge over $60/lb 300% mark up. Told them I had my own puron and they said they wouldn't put it in even tho it's federal certified, sealed, and same as theirs. They make all their money price gouging parts. Previous computer part they charged. $220 which I could've bought online for $25. Called other HVAC & over half less for tune-up and will use my puron if needed.

Called Love after Dynasty ghosted us hard. Love made us a same day appointment & showed up within a few hours. James was professional and repaired our unit within an hour. He thoroughly explained the problem & the fix. The cost was quite reasonable.

I have used Love Heating & Air to check-out, clean and help maintain my HVAC system ever since I moved to a new home. I can't say enough about their professionalism, thoroughness and competency! Time and time again they help bring me up to speed on my system, if I have questions-- they have the answers! I can tell from the courtesy of their technicians that this is a well-managed business that puts people first. They are the best!