Surplus City HVAC & Supplies

Caution Buyer Beware! Make sure to measure twice before ordering from this business. I ordered the wrong measurements and called to see about an exchange. The representative said "no exchanges or refunds since the part was sent correctly". CAUTION BUYER BEWARE! This is not a good policy to have if you want repeat business or referrals. CAUTION BUYER BEWARE!.

Sells surplus, yes. Also sells garbage that doesn’t work. I understand you might have an “all sales final” disclaimer (which should have been a red flag for me) but wasted $200 on a part I trusted to work, didn’t work, tested with the multimeter and it was just as broke as the one I was replacing.

Don’t waste $200 like I did and just replace that out of date air handler. Now I have one expensive door stop/paper weight.

On a good note, their customer service is pretty good. Which it should be if they make a mean profit off of trash they could have tested themselves with a simple tool.

Thanks anyways lol

I called and spoke with Anita she was patient and helping me with the parts I needed she told me what store I could find them at we drove to the Whitestown location and we received excellent customer service the lady behind the desk knew her stuff I didn't catch her name but she said she'd been working there 16 years she was so patient with us and very knowledgeable you just don't get customer service like this anymore thank you I'm a happy customer and now a fan of surplus city! 5 stars!!!

Very impressed with this company as to their high level of service both with great online communication and very efficient and rapid processing and delivery of my order. Shout-out goes to Ryan Jones ; many thanks...

Excellent experience with Surplus City. I recently purchased a new American Standard (Trane) gas furnace from their stock. Their follow up was very good prior to the purchase, and immediately again when they inspected my merchandise and had found a small dent in the exterior cabinet. They contacted me promptly to advise and offered to cancel the order if I didn’t want the equipment. I agreed to complete the purchase, and a discount was cheerfully applied because of the cosmetic issue, which was on the back so not visible anyway. I will be making as many future purchases as possible from this company. BTW when you call on the phone, a real live human answers the phone, and they are friendly and efficient. KF

This business sold me an inside and outside unit that the salesperson claimed were compatible and simply lied about it. I now have an inside unit that is basically useless and when I called the company the exact words from the salesman were “I don’t know what to tell you.” Lesson learned. Thanks a lot Skip!!!!

This company is trash, boom filed a report with the fcc and attorney General. I'll be calling osha next.

I required a control valve for my older furnace and was able to order it here. Inspite of Christmas's large delivery demand it arrived here in Canada on time. Happy for the great service.

Beware this company sells damaged HVAC units... They are very deceitful. I bought a York AC unit this company listed on ebay as brand new in box. When i received it and had a licensed technician install it, the unit was leaking from the coil. Contacted them with the issue they promised taking care of the problem but never did and stopped responding to my emails. I reported them to BBB and they lied that i did not send them evidence when i have proof which i submitted to the BBB. All our correspondence on ebay. When i read some complaints on the BBB site i realized this people are scams. They will hunt you down to leave them a good review. Now i know why. Do not buy any mechanical devices from this people. The will take your money, make false promises and leave you with a damaged product.

Do yourself a favor and check out this business ! WOW, what a selection and if you have time, get their e-mails with up to date inventory. This was a straight forward purchase. Picked the unit I wanted, paid for it, got a conformation.....Next day their agent called me with shipping options, 2 days later the unit arrived. This unit arrived "as described"
Actually it arrived better than their pictures showed.Thank You !
I need a new furnace for my lake cabin, and My Son needs a furnace for his new pole barn.....Surplus City Liquidators will be getting my business again.
5+ stars