K W Mechanical

Beginning on January 24th I finally received an email back after nearly 3 weeks of Home Depot stating they put in a request with one of their contractors (this company). Finally by Friday January 26th at 2:17pm Jim Eggemeier from the company emailed me asking when I would be available. I replied January 27th at 12:47pm with, "All day on Monday or Tuesday" (30th or 31st of January). On Monday January 30th I emailed him at 8:27am asking, "Do you know when you are coming so I can make sure my husband is home and so we can move the car out of the garage to make it easier for you to get to the water heater?". Today is February 9, 2017 at 12:00pm and I still have not received a reply. I would never recommend them because after waiting and waiting (with a constant water leak in my current water heater, meaning I have a steady stream of water coming from the water heater to my drain in my garage) I have been forced to seek another professional to install my water heater.
The picture below is the email correspondence. I removed my personal information but kept all correspondence with date/time stamp to corroborate what I stated above.

I have used KW for plumbing, electrical, and HVAC. They have been consistently on time and professional, and have worked with me when I had unusual requests. Based on my experience with them over the last two years, between three different properties, I would recommend them to anyone.

Price wise, they have been affordable but not "cheap". I've never felt ripped off or overcharged, and their pricing is transparent.

Very easy to deal with! They worked with us on the quote and worked around our very specific needs for installation of a new system. This company has a very honest and ethical approach to doing business. I would highly recommend!

Had to replace the water heater in the home. Bought a new water heater from Home Depot and used the Home Depot installation service. K W Mechanical was the company contracted to install. The technician kept me informed when he would show up to do the work. Took out the old gas power vent heater and installed the new in less than two hours. Did have an issue with the power vent line hitting the water pipe during operation which would produce a noise that was transmitted thru the pipes. No worries, K W sent a technician out to fix the problem with no charge.

After a week and a half I finally got a new water heater, and running water in my home, no thanks to K W Mechanical. 3 days in a row I was told they were booked solid and would have to wait until "tomorrow". I lost 2 days of work sitting at home waiting for them to show up. When I was paying out of my own pocket, they were able to make an emergency / after hours service call. They send a kid who tells me he's never installed a water heater before, and they send him out with the wrong water heater. It won't fit. He tells me they have 6 or 7 guys that do nothing but water heaters. I'd have to call in the morning to reschedule....and for the third time I was told they were booked solid and would have to wait until tomorrow. When it became a warranty issue through my home owners warranty an after hours emergency service call was no longer offered. I guess my frustration got the better of me to the point they stopped taking my phone calls and cancelled my order. I felt no consideration on their part for the situation I was in. I had had water streaming out of my water heater going on 4 days and the only way to stop it was to shut water off to the entire house. My wife and I had to stay in a hotel until we could locate another plumber and the right water heater, and all this right before Thanksgiving. Needless to say, Thanksgiving dinner was scaled back a bit this year. Hard to prepare a meal, any meal, when you have no water to cook with or wash dishes afterwards.

I purchased a hot water heater at Lowes. KW Mechanical showed up to install it and told me the new one would not fit. They also told me they could not even get the old one out because the gas line was in the way, although it was installed with the gas line there when it was replaced last time. He said the gas line would need to be moved. He advised I would need to call a plumbing contractor because KW does not do that kind of work. Their website claims they are a full service plumbing company, but apparently they are not.

They installed a furnace in our house and charged us an additional $1000 to bring things up to code. Turns out they installed a furnace too powerful for our house and only way to fix it is to spend over $3000 redoing the duct work they did. I do not reccomend them.

I normally dont write reviews but do not call these people. I received a quote from home depot for a water heater install. When these guys showed up they tried the classic bait and switch on my wife stating we needed a bunch of other things and the estimate went up by $600.00. One of the items was for an expansion tank $181 that i already had included in the estimate that was emailed to me. The installer didn't even call Home Depot to verify it was included. He had the nerve to say 4 appts cancelled on him the same day....Pound salt scam artist.

KW Mechanical has done two installs for me in the past 6 months--a water heater purchased from Home Depot and a kitchen faucet purchased from Lowes. In both instances, the work was fast and professional. I would call on them if I need any future plumbing needs.

The guys at KW have ALWAYS been professional and courteous. Worked with us to schedule repairs, came on time, do GREAT work and the prices are fair. Highly recommend KW for any electrical needs.⭐⭐⭐⭐⭐