KND Heating&cooling llc

Fantastic experience all around. Unlike the big corporations, this is your local small business experience: no fancy scheduling, no administrative overhead, just great service at fair prices. Our A/C wouldn't turn on at the start of the season. Douglas came out, took a look, took the measurements, fixed it, and we were nice and chill for the weekend. I'd probably be still scheduling around with the big companies, for the "next available" slot. I appreciate the honest pricing and a through check-up. Thank you!

Met with Douglas and Team. They came to do AC maintenance. I have a 3 level townhome and upstairs wasn’t cooling the way I wanted it to. Nevertheless they came, fixed the problem. I don’t know about HVAC but I could tell that Douglas and his partner were meticulous about making sure that the temp and the ducts and the dampers were working just the way I like it :). He was very pleasant and professional. I recommended him to my HOA group.

Also communication was top notch. They texted when they were on their way and an ETA. I was able to get same day service thankfully too. Very happy. Will reach out to them if I ever have AC maintenance issues.

Our heat went out randomly in December, and an employee named Douglas Pacheco came to take a look. After assessing, he was able to give us a quote. We told him we would think about it and get back to him because we have another HVAC person we are waiting to hear from that could give us a better rate.

Douglas then suggested that instead of paying the higher premium with the company, just pay him under the table (red flag #1 🚩).

Out of desperation, and the desire to repair our unit within our budget, we agreed to pay him directly. He fixed the issue, and exactly one month later the heat goes out again. After contacting him on an early Tuesday afternoon to assess the repair, he responded saying he would come by later that day. He NEVER showed up. My husband called him at 7:00pm and Douglas responded with “I can’t make it today”.

It was such a disregard for our time and was super unprofessional. We could have spent time at a friend’s place instead of waiting in an unheated home. If my husband hadn’t called to inquire, we would have still been waiting to hear back from him.

The following morning he sends a message at 9:00am to say he will be there at 9:15 (red flag #2 🚩). It was extremely short notice, and we are both very busy working parents, with two toddlers (one which needs to be driven to school around that time).

When he arrives at the door, he demands an $85 assessment fee.

He gave us zero notice that we would be charged again, especially since the issue could easily be from a failure on his part since he did the “repair” 4 weeks prior. And just a disclaimer, we have a brand new HVAC system with a 10yr warranty that was installed 2 yrs ago by a different HVAC guy.

Anyways, when we asked him why weren’t we informed about the fee beforehand and expressed to him that we waited for him the previous day, he caught a nasty attitude.

So instead of apologizing for the poor communication in his end, he continues to stubbornly repeat “I never set a time”. I then asked, “Then why did you express that you would come?”. He continues to repeat “I never set a time”. At that point he decided to walk back to his vehicle and leave…wasting everyone’s time (Final red flag 🚩).

It was beyond frustrating to try having a conversation with someone who was unable to be accountable for their actions. We trusted him because we were desperate for our home to be heated when it was 20 degrees outside, and freezing in our home. We surely won’t make that mistake again. Maybe there are other quality employees at this company, but in our experience Douglas is not one of them.

He showed us that he is not trustworthy, lacks respect, and displayed poor business acumen.

The guy Douglas Pacheco is very rude. Poor professionalism. Only put a bandaid/quick fix to our hvac unit. Hard to contact when needed a fix to his previous repairs.

I highly recommend KND. From the time of diagnosis to repair … Very professional, responsive and thorough services. It’s so hard finding great businesses in the DMV area but Douglas and his crew were Excellent.

Please don't waste your money and time with this company
KND came to check my previous HVAC system, the system worked properly but it needed some freon, I requested for recharging freon or take care of leakage but they recommended for whole-system replacement, we have done contract and replaced the system on July 2021, after replacement, there is no enough cooling and heating at my house and the outside unit (heat pump) make frozen, I sent the pictures, they made the appointment, there are couple weeks still am waiting for them and nobody showed up and just continued keep changing the appointment.
Please see the 3 months old HVAC system picture that was replaced by KND heating and cooling company (Outside unite frozen)

KND completed preventative maintenance on my furnace today. I could not be more pleased. Gio tweaked a few things on my system. He was very informative and professional. HIGHLY recommend them.

I had KND install a split system Daikin system that I purchased off amazon. They only charged me labor, which was very reasonable. Douglas stayed in constant communication on install date, and any issues that came up. Very happy with the results, and would absolutely use KND for any future HVAC needs. A++

Douglas was very professional and did a excellent job installing new AC unit and thermostat. Would definitely recommend to anyone who is looking for professional work.

KND installed a new unit for me. They had a super fast response time and were able to accommodate my schedule. The technician was very kind, respectful and honest. And seemed very knowledgeable. They were also able to answer my questions before beginning. You could see the confidence in the work. I’m happy I chose them and would definitely refer them and use them again in the future.