McCrea Heating & Air Conditioning

McCrea was the installer for my mom’s new home and has been on an annual maintenance program with them for three years since it was brand new. She was told her service contract would prioritize her in the event of a service call.

Her unit stopped cooling and was blowing warm air for the last 24 hours. Given the area is under severe heat the service calls we’re getting overwhelmed from all HVAC companies.

However my mom called and left a message with after hours for an emergency service around 7am today. She’s in a 55+ community and is in her 70’s. She was told someone would reach out about the service call later today. Around 1pm she called and they had no record of her being in need of service.

And told her she would have to wait 5 days until they could get to her again. Or to call Saturday morning for after hours emergencies. Remind you that she pays a premium for their annual service contract and this is how they treated her for emergency service.

We called Arundel Cooling & Heating. They were overwhelmed with calls and said they had no openings. But then said because of her age they’ll make sure she gets seen today.

The issue has been fixed and she didn’t have to sit in a home over 80 degrees for 5 days.

We will NEVER recommend McCrea ever again. Anyone can maintain regular service checks but when it comes to customer service, when it’s needed most, call Arundel Cooling & Heating. They’re local and will treat you like family.

My experience with McRae has been great! They easily beat the competition in price, and their estimators and installers were professional, timely, courteous, and cleaned up the job site. It was all I could ask for in a contractor!

Fantastic experience with McCrea Heating & Air Conditioning. They work with Costco and were very professional, clean and timely. Price was competitive, but you can't argue with excellent service.

Arrived early as we requested and completed work efficiently to accommodate our schedule. Crew was courteous, respectful, efficient, and looked out to protect our property and home during their work. Everything was explained adequately and followed up to check that everything was working and to our satisfaction. Great service and we highly recommend McCrea Heating & Air Conditioning.

I selected all the attributes because this company presented itself with extreme knowledge about what HVAC system was appropriate for our home and HVAC useage. They did not try to sell us a system we did not need. The installers was polite and I enjoyed their professionalism! Great job McCrae! You owe that team a pat on the back!
V/R Mike and Chae

The techs that did the install were very professional and did a great job. I would recommend this company to anyone. The techs were very knowledgeable and friendly and answered any questions I had.

Had new HVac system installed. Job done very well The service representative were professional and knowledgeable.

I bought a house through Khov and Mcrea was their HVAC company. They put an under powered single unit on a 4 story townhouse.

As a result there is a temperature differential of over 10 degrees between bottom floor and the top floor. I have complained a multiple time and have been told it’s within allowed limits. What a scam.

Installers were both friendly and knowledgeable. Found a minor issue and corrected it. Very smooth operation!

The absolute worst service I've ever experienced. After a month of calling & waiting for call backs we're still without heat. If there are any other avenues to warn others about this company I'm certainly going to exercise using them all. They clearly have no regard or feelings whether families freeze due to their lack urgency or inexperience to prioritize.