Bay State Heating & Air

After getting blown off for the second day in a row by one of the big companies in Fredericksburg, I called Ray at Bay State Heating & Air and explained my uncomfortable predicament and that it was about to drag into a fourth day. Regardless of the fact that I wasn't informed until almost 4pm that the other company wasn't going to make it that day, and then calling them shortly after, Ray ensured me that he could have someone here within the hour. He came himself within 45 minutes.
He located the malfunction really quick, had the part on-hand and had me up and running almost within an hour of calling. And even though everything seemed fine at that point, he went over the rest of the system very thoroughly to ensure that the replaced part was the actual root cause and not caused by something else that was going or wearing out. He put in the extra time to make sure that my system was going to stay up and running efficiently for the rest of the season.
Punctual, honest, thorough and very, very reasonably priced!
They're now my go-to for all of my future furnace/AC routine maintenance and repairs!!!

I think it says alot about a business as to whether or not they stand behind the work that they do.

I reached out to Bay State Heating & Air 2 weeks ago.

I recently bought a 100+ year old home that had been renovated by previous owners and their General Contractor before we bought it. Since the home inspection, we knew that one of the two installed 'mini-split' heating/cooling systems in the house didn't work, though we could clearly see the systems were basically brand new (no one had lived in the home during or since the renovation until we bought the house).

I recently had an HVAC company look at the systems. They confirmed the systems looked new, but that there was no 'pressure' in the refrigerant line. The guy indicated this is typically due to a leak at one of the flared fittings, which are created when installing the system. He indicated that at his company, they provide a 2 year warranty on their work, so i should find out who originally installed, as they should stand behind their work and repair it.

The GC indicated that Bay State had done the installation, so i reached out to see if they back their work. The install happened in the last year or so.

Two weeks ago, I spoke with someone and explained the situation. He said he needed to look into the matter and get back to me. Several days passed, never heard anything.

I called back a week ago to follow up. The same gentleman answered and didn't have any better answer. He mumbled something about being out of warranty. I reiterated that the brand new units have never been used - no one has lived in the house until we moved in. He said they would come out to take a look at the system.

He said they couldn't come out for nearly a month. I indicated that it's been in the low 40's temperatures in the morning and asked if they could find a way to squeeze me in. He said he needed to look at the schedule and get back to me in a few minutes.

I never heard from him again.

I've built and run businesses for 25 years. It will cost me a few hundred additional dollars to repair the system that should be covered by warranty - that's essentially beside the point. This is not how you treat customers or build a reputation for excellence and integrity.

Amazing service! They answered our call immediately (during the weekend) and was here exactly the time he told us he would be! He was very clear about what the problem was and fixed it quickly! Our new go to for HVAC service! Highly recommend.

Quick Response, Knowledgeable,and Professionalism with Bay State! They showed up on time and fixed our HVAC problem. We have always used this company and will continue for all of of HVAC needs. If your house becomes to Hot or Cold... Or just need annual maintenance Bay State Heating & Air is the company to call.

Bay State Heating and Air fixed my humidity problem during the summer months in Maryland. They installed a whole home de-humidifier at an affordable price and I was able to get rid of my small mobile de-humidifier.

Excellent customer service and reasonably priced. I'll be using them for all my HVAC needs from now on!

I personally have not used them yet, however I called in and received good professional advice. I plan to use them in the near future very knowledgeable.

I have always received quality care with this company! They will get to the root of the issue with your system and fix it. Best around!!

Great service and pricing. Knowledgeable in furnaces, plumbing and air conditioning. Highly recommend.

Baystate was fantastic! No need to search for any other HVAC contractor. Baystate is the answer.