Alves Fuels

I have been a customer of Alves Fuels for years. Their customer service is the best. If you're having any issues with your heating or AC, they respond immediately and their technicians are excellent. My most recent experience with Alves Fuels was this past summer when our air conditioning unit failed. The owner of the company came over himself and determined that the unit needed to be replaced and had a new system up and running in very short time during a heat wave. Thank you!

Always a pleasure to work with. Needed service, both my wife and I had called independently and both felt the customer service was outstanding. We were not able to be home, service tech let themselves in and even put the dog away when they were done.

The service is absolutely unparalleled. From the staff on the phone, to the service techs, to the fuel delivery, it is nothing but professionalism. Thank you

Alves Fuels installed a new gas hot water heater and gas furnace. I financed the project through the Mass Save program and Alves had the experience to provide clear proposals that met the Mass Save application criteria

We used Alves Fuels for a large home renovation including removing and rerouting all ductwork leading to the second floor, all new plumbing throughout the kitchen and bathrooms, and a new hot water tank with back up reserve. Their service and communication has been excellent throughout this entire process! I highly recommend!

Wonderful company. I became a customer years ago when my central air died during a heat wave. The company I had a service contract with wouldn't even come to look at it for 2 weeks. Alves came that day and I'd never done business with them before. I had to switch to a company with customer service like that. And, they've continued to impress me with that same service ever since. Highly recommend.

Yesterday afternoon, my girlfriend noticed that her central air conditioning unit was not kicking on. Needless to say, the temperature on the second floor of her home, was hovering around 90 degrees in the late afternoon. It was almost 5:00 PM when she placed the call to Alves Fuels, hoping to find out if she could get a technician to stop by within the next day or two, to see why it wasn’t working. Although hopeful that she could get someone to stop by this week, she wasn’t expecting it, because it was extremely hot the past few days, and she figured it was a long shot at best. To her surprise, and in what seemed like merely minutes, she saw that the technician (Chad) had pulled up to her driveway, and was soon knocking at the door. He basically stated that he understood that her air conditioning wasn’t working, and that he was committed to getting it working for her right away, so that “she could sleep comfortably tonight”. He identified a couple issues, changed her filter, and indicated that she could still possibly have a problem with the thermostat, but that for now he got it working, which was awesome! Unfortunately, not long after he left, the unit kicked off again, and luckily, he left her with his contact info, so she could let him know that it stopped working. AGAIN, Chad showed up, right away, to change out the thermostat! She honestly figured that after the second call, he would just come back in the morning, because by that time, it was getting late, and she figured it was after hours at that point. He again came in, swapped out the thermostat, and got it going very quickly. There really is only one word to describe the level of customer service Chad and the team at Alves Fuels have consistently delivered over the past year at this address, and that word is EXCEPTIONAL!!! My girlfriend got out of work yesterday, dreading the fact that the AC may not work over night, and because of Chad’s knowledge, skill, and outstanding customer service abilities, she managed to get a good night’s sleep. Mind you, my girlfriend doesn’t normally even like the cold, however it gets very hot in there in this weather, so I know if she is finding it hot, it really must be like an oven! This meant a great deal to her, and she and I will definitely continue to recommend Alves Fuels to as many people as we can. This level of customer service is very refreshing these days, and it is very much appreciated!

When my girlfriend mentioned that she needed to have her home air conditioning unit serviced, I advised her to call Alves Fuels. It turned out, that she needed to get a boost of freon for her system. They sent out a very competent, knowledgeable technician, who was able to charge the system quickly, and get it running like new! My girlfriend had called many places prior to my suggesting Alves, only to not get callbacks, or be told that they could not fit her into their schedule for weeks. Alves stepped up, got her appointment set up, almost immediately, and was thoroughly professional from the first interaction on the phone, until the technician pulled out of the driveway! I highly recommend!

I have been a customer for over 9 years. I have used Alves Energy for all my heating, cooling, plumbing repairs and fuel needs. Their service is always prompt and fairly priced. There is always someone available to take your call, and in serious situations a technician communicates with you with-in a reasonable time. Being an owner of several properties its very important to have good reliable, knowledgeable people who you can trust to assist you with your problems. I have especially appreciated them in several emergency situations that required an immediate response. I have had hot water tanks installed, boilers replaced, boilers repaired, AC units repaired, sewer lines repaired, toilets repaired, faucets replaced, and other general plumbing needs, etc...All their service personnel including the owner are hands on and very knowledgeable, friendly and fair. I sincerely appreciate all they have done for me over the last 9 years and look forward to them being my service provider for years to come. I highly recommend this company to anyone!

Will only use Alves for my HVAC and plumbing needs. Their customer service is top of the line from their answer service to the technicians, and I have always felt that their prices are always fair.