Boston Standard Company

After trying a few other companies for a repair issue, we were referred to Boston Standard by a neighbor and the service experience with Brian Mason was exceptional; his professionalism, diagnostic expertise, recommendation and response time.
Our repair required a few visits which was managed in a timely and efficient manner.
The company provides a multitude of photos, diagnostic reports and pricing options after each visit so the entire process is transparent and clearly explained to the customer. And they were always pleasant and nice to us.
I highly recommend requesting Brian Mason for any diagnostic issues as we will do going forward. We’ll also be signing our annual service contract with them.
As my neighbor observed, they’re on their game.

From start to finish, Boston Standard was amazing. They should be the gold standard for their service, attention to detail, congeniality, kindness, extra efforts, knowledge, followup, promptness and professionalism were A++++ Thanks to Leo for his never ending help and for Ryan, JACK!, Antwon, Fred and Cody’s attention to detail. They helped me keep my dogsitting doggie safe and just talked you through every step.
Leo ROCKS!!! He has helped with the MassSave rebate process and all its confusion. He suggested other ways to finance when Eastern Standard stopped returning our calls and e-mails. He hooked us with GreenSky which was a very easy application process.

Thank you Boston Standard for coming all the way to Taunton. We are very happy with our new furnace and heat pump. We finally have what we needed after meeting tons of vendors who didn’t meet our needs.

I had a great experience with Anthony Prosper my technician today from Boston Standard. He was very professional and knowledgeable about the work he was doing. He replaced my thermostat with an updated version and capacitor on the roof unit quickly and efficiently. He was also very friendly and took the time to explain everything he was doing. I would definitely recommend him to anyone looking for an HVAC technician.

Boston Standard did a fantastic job from start to finish. We used their service to install heat pumps coupled with a ducted system on our first floor and ductless wall units upstairs. It was a big job doing some retro fitting into our older home but Kyle explained all our options so that we got the system that fit our needs best. Once the team arrived, we received end of day updates from Antoine on what work was completed and what we could expect the next day. The whole team was professional, performed a great installation, and cleaned up daily.

We are extremely pleased with our new system and highly recommend the Boston Standard team!

I had a great experience with this company—first time using them for cooling needs. I needed a quick estimate and they sent someone out within a day. Nick Nasuti, their project manager, was very professional, thorough and attentive. He made sure he addressed all our questions and concerns about our proposed project.

What I was the most impressed with was the fact that Nick really listened to us and seemed genuine with his advice. No hard sales here or anything like that. We told Nick what we needed and he delivered a quote within minutes. Lastly, Nick also followed through with a phone call and email a couple days later to make sure he hadn’t left any questions unanswered.

We also had a great experience with Larry Furbish, their Sales & Marketing Coordinator. He also was very professional and pleasant on the phone and he really tried his best to accommodate us as much as possible.

In the end, we had an amazing first impression and overall experience with this company and their team. We’ll sure be using them when we’re ready to take on our project in the not-so-distant future.

This would be my third time with Nolan Turner of NE Ductless aka Boston Standard. My own home and my restaurant. He knows exactly what needs to be done to ensure a effective install. Professional and personable! Great service Nolan! I would absolutely recommend asking for him by name if you are looking for mini splits!
Thanks again Nolan,
Nikki
Blunch

we had two ducted heat pumps installed in our house.Chris and his assistant Morchine were excellent. They were very professional, answered all of my questions in a friendly and detailed manner, thoroughly cleaned up after the job was complete. I especially appreciated Chris walking me through the details of the system and alerting me to potential trouble spots.

A really positive experience. New England Ductless installed a ducted heat and AC on our 89 year old home - no easy task. They were very responsive, prompt and worked professionally. Highly recommend NED.

Excellent responsiveness and good quality communication during the proposal phase. On time project start and mostly according to plan installation. I was unable to be present at the end of the installation and found when I returned that the system was not working. This required a re-visit by an installation foreman to correct the situation and brief me on the system's use. A return visit by the electrician was also necessary to check out and confirm functionality of the backup system. Communication about all this at the end of the project could have been better.
Follow up: service call when one ac unit failed. Very prompt response and the issue was resolved within a couple hours. Poor wiring connection does raise a question about the quality of the original work.

There seems to have had some leak (over some period of time which created mold growth) because there was visible water damage. Nonetheless all the test performed by the plumber were not able to show where and how the water seepage occurred. The plumber offered us his best opinion as to how the water seepage may have come to be.