Hutzel Plumbing & Heating Company

had service contract and our hot water heater went out. contract says same day service. took 5 days to come out. due to they were saying the hotwater heater was too old to fix. wanted to sell me a new heater over the phone. when they did come out. said the problem was not covered under the contract. did not fix it. instead told me they would sell me a new hot water heater. i said no. repairman was in my home 15 minutes. week later i got a bill for $175.00. they told me due to the part was not covered by the contract the service call was not covered. so your telling me a service call is not covered under a service contract. told them all they did was a service call.
i called a friend who is a real estate agent. they know how to find repair men. the man came out and fixed the part.
all with in the time frame of my service contract.
so dont waste your money on these people.

John came to fix a faulty check valve of our sump pump. Friendly and efficient, also took his time to listen to my questions and explained everything in details to me.

I will definitely call Hutzel in the future for all my plumbing needs!

Hutzel Plumbing & Heating was great! They showed at roughly 9 A.M. and we were back up and running around 4 P.M. right before the freezing temperatures hit our area. I couldn’t be more thankful for them taking such good care me and my family. I will continue to use them for all my plumbing and heating needs.

Pipes burst in the condo where we live and they were promt to come out and evaluate the problem and fix it. John was so dedicated to solving the problem immediately. This had also happened last year and the company who worked then was awful and left us without our bathroom for 8 months. Hutzel really is far superior and I highly recommend them.

Hutzel Heating and Cooling:

Our furnace was working with our generator until today (we have a power outage). This morning, it wouldn't light and my husband couldn't figure out why.

Hutzel's website was working, but not their phone line. Hubby left a message on the website, and they quickly called and diagnosed the issue -a dirty flame detector- and walked my husband through how to clean it. Heat is now on!!❤️😍

Seriously LOVE that place!
(We purchased through Hutzel about five years ago.)

Today, 1/12/23 Hutzel scheduled service appointment was a 5-star problem solved. Frank O. not only explained what needed to be done but did so in the timely efficient way Hutzel has helped us over more then 30 years. Frank O. was able save us money and a mess with his careful analysis of the plumbing problem and replacement of a worn out part. Thank You. We look forward to more years of business with Hutzel in the plumbing and heating needs of caring for our home.

Chet from Hutzel was outstanding. Came to our house regarding a back-up we were experiencing in the basement . Clearly explained what was going on (and referred me to Michigan Power Rodding) and altered me to some other issues that might arise in the future based on how the house had been plumbed. Even quickly looked at an issue I hadn't called, where I was worried we might have a leak. In addition to the great service today, I learned always to consult with a service plumber when remodeling. Great local business!

Save your time and money. I had them come out to replace a leaking T&P valve on a hot water heater and was told that all work was warrantied if the fix didn’t correct the issue. The valve continued to leak, so I called back and requested an expansion tank. Hutzel talked us out of the expansion tank over the phone saying they didn’t believe it would fix the issue.

They then sent someone else out (who reeked of alcohol) to replace the T&P valve 2 more times! All the valve replacements continued to leak, so we called back and had another person come out to “assess” the problem. They finally agreed to install the expansion tank and replace the thermostat (at my request) – but they had to come back after the weekend because the parts weren’t in stock.

They charged us for 3 separate visits, which they called “different problems,” even though the 5 separate visits in total were all to address the same exact problem we initially called about – a leaking T&P valve.

Then they sent a large bill (over $1,000) in the mail 2 months after final service was performed, and demanded it be paid within 4 days of receipt (it was received on a Friday). They then charged a late fee for the bill not being paid promptly within the 4-day deadline. The woman who took my payment, Kim, was very rude over the phone. She refused to provide me with some sort of receipt and was highly annoyed when I then asked for a transaction confirmation number. This company is very unprofessional, find a different one for your needs.

I should add that they agreed to lower the final bill by about $160 after arguing for a half hour on the phone. Would you pay $900 for a T&P valve replacement?

I originally gave them 4 stars - We since had them over for other job and they seems to be better at scheduling and following up - So updated to 5 starts.

It is extremely complicated to give an accurate rating. We used them at the house we own, as well as interacting with them at numerous of our previous rental place in Ann Arbor.

- It is a family own business. They are extremely easy to deal with and always open to received feedbacks and finds solutions over the phone or in person.

- They do an amazing jobs. The result are clean, detailed and meet the expectations.

- They are experienced: Not matter what your house is, they will have the knowledge for it. If the house is recent and standard built every plumbers will do the trick. But if something is unusual, old, odd... They will be the guys with the best expertise and solutions for it.

- They are well priced. By all means, they always come with good estimates that match the market (You can always find cheaper, but it comes with a certain risk). Never went above the original price despite "Surprised" and actually often being under it.

- They will take their time. Not to over charge you but to make sure the job is matching the previously mentioned expectations.

So why not 5 stars be aware: That company is well established in Ann Arbor.
So they received a lot's and a lot's of request. Fame comes with a price: availability.

Unless extremely urgent job and being extremely lucky they rarely can come in under 3 weeks.
Most of the time, their opening for "urgency" are filled in with previously uncompleted jobs. Remember about the "odd" contracts? Well it makes contract getting longer than expected and it snowball effects their schedule - Logical.

One of the latest job, we need them for... Was obviously going to be a lot's of oddness. So I called them in early July to have a technician inspecting our furnace and determining the action needed.
They usually don't do furnace in the middle of summer. Knowing their tendency to over pass the schedule. I really insisted for them to come sooner: Middle of august.
The technician comes and we received confirmation something was fishy for the furnace and proposed a cleaver way to solved it.
I schedule for the repair BEFORE I even received a quote - I trust them for the price.

So what? We explicitly since July told them we want it done by Oct 1st. Our new born being schedule mid Oct. And it is Michigan: Winter is coming at the end of September.

I had to free 8 half days and 2 full days total for only 4 visits because the Tech was busy elsewhere and did not cancel our appointment.

At the end, the tech did make a tremendous job and make it so the furnace can work (that was after Michigan started is colder cycle).

I really really really want to give them 5 stars because they are a great company. They just have such a problematic way of scheduling and being on track with it. My last experience with them was the worst by far, all the previous time it went well.

You have to call them, and insist almost every week to see the job moving forward. So if you go with them, just be prepared for it!

I would still recommend them to anyone, they earned my trust. However schedule... schedule... schedule... One day, they might be able to fix that and they will deserved a 5 stars review.

We had to turn off our water supply shut-off for a bathroom remodel. When we went to turn the water supply back on the stupid old gate valve broke and we couldn't turn it back on.
We called a dozen plumbing places, the few who answered our call had no time for weeks to help us. Dire.
Hutzel made time on their schedule, got us taken cared of the very next day, installing two new shiny ball valves that should last years. Everyone was fast, masked and helpful. AND their price was very reasonable! Would recommend to anyone.