Vander Hyde Service

The two service technicians arrived very fast, and were able to diagnose a loose wiring problem after about an hour or so. They fixed the problem, replaced one GFI outlet, and did a good job. Pricing for the project seemed strangely high, but when pressed that the price seemed unusually high, they were able to drop it significantly. That was odd, but the final cost seemed reasonable given what they had to do.

Originally sent a request with the online contact form. I was interested in a quote for an outdoor electrical outlet to be installed in my home. Technicians arrived and were professional and courteous, but I ultimately received a quote for $500-1900 to install a single outlet.

Didn't seem reasonable for the level of involvement, so I declined to make a decision today. Only at this point with technicians in my house am I informed that there is a $99 fee for the quote to be given. Nowhere in the email chain leading up to scheduling was this mentioned. The office was conveniently nonresponsive when attempting to call, and the poor technicians caught in the middle couldn't leave without collecting payment.

Buyer beware; and I'll be contacting my bank as I seem to be unable to reach office staff.

I originally had an appointment for a leaking pipe on 5/12/23 but they called on 5/11/23 and told me one of their plumbers was ahead of schedule and could assist me today!

Kolton was super fast, proficient, and so helpful. He was very easy to work with and fielded all my questions.

I recommend this company to anyone with plumbing needs! They know their stuff!

BOOM! Just wanted to share a review on our boiler system. For years we've had problems with it for the fact that it is old, and pretty much outdated. Everyone always suggested that we needed to buy a new one. Jeff came out and pretty much tore out all the lines, pipes and etc. He was very professional and very artistic on putting it back together. He had limited space and it was fun watching him work his magic putting everything back together like a puzzle. I would highly recommend him and the company.

We hired Vander Hyde Service to install a Generac whole-house generator. Andy, Jackson and Jon were amazing. They are very professional and did the job very well. Moreover they were all very patient with all the questions we had for them. The company is very responsive and punctual. We highly recommend them!

People were polite. Technician was on time. Our problem was what seemed like exorbitant cost. This was a simple hookup of water to a new refrigerator which included untapping a tapped water line and hooking up to the refrigerator. The total labor was less than an hour, not including a trip the tech had to make to get parts. Bill: $856.00. We will look elsewhere next time.

They installed a Viessmann Boiler system in my home 7yrs ago and I've had numerous problems over the years. Six weeks ago they performed $2500 in repairs/updates and the system has shut off with fault codes numerous times. Last night it shut off 3 times and again this morning; when called this morning, I was told they cannot contact anyone until tomorrow morning. So they expect my family to have inconsistent heat and hot water for an entire day when it is 23 degrees out! Unexceptable!

UPDATE: 12/28/22 VanderHyde Mechanical/Heating and Cooling has the absolute worst customer service I have ever experienced. After 7 years of numerous issues with the Viessmann boiler they installed and thousands more dollars spent on supposed necessary repairs and now proof from DTE that the issues have nothing to do with the gas pressure going into the house, they now refuse to provide service to their faulty equipment and are leaving my family with inconsistent heat/hot water and a system that keeps shutting down while we have below freezing temps!

Apparently ZERO stars is not an option.

I needed a new A/C unit and we are about to head into a hot week. The unit came in within a few days and they installed the next day. Austin and Trevor were prompt, knowledgeable and respectful of me and the property.

Update: I did follow-up with VanderHyde 9 days ago and have not had any resolution to date. Another reason to shop elsewhere.

I did have additional service completed on my Generac by another company and it has since successfully completed two exercise cycles.

Original Post: Service was inept and they failed to back the manufacturer's warranty or back there own faulty repair! My two year old Generac with less than 100 hours of service failed in mid Apr. After 4 service visits, VanderHyde basically gave up. Each time service personnel were not properly equipped leading to false diagnosis and replacements of the wrong parts. They have lied to me and are apparently more interested in service fees than making a timely or competent diagnosis and repair. But it was also apparent that they could have better diagnose the actual issue if they had been equipped with some basic tools - (volt meter, fuel pressure gage, torque wrench, etc). Each time I was given a confident diagnosis or that it was "fixed". When I questioned a second service fee after a subsequent and immediate failure (what should have been a continued warranty covered repair) they claimed the fee was legitimate, that they could not repair it, and that I had to go to Generac. What they did not know is that I had already spoken with Generac and they stated that it is under warranty and that I had to work through my current dealer or find another authorized Generac service agent. So VanderHyde intentionally misrepresented the situation (lied to me). Go somewhere else!!!

Not only was the technician extremely rude to my wife during the visit for a routine health check of the boiler system. Hours after they left the water heater started to leak after working properly for years. Vander Hyde tried to say this would have happened anyway and the technician had nothing to do with it. Poor customer service and would not see things from the customers point of view or try to offer a win/win solution. Stay away from Vander Hyde