E. H. Ward Company

We have been customers for almost 20 years and have always had great service and maintenance work done on our furnace and air conditioner. The repairmen have always explained everything that they’re doing, and let us know what might need to be repaired. We have an older system now, but we bought our heating/air conditioning system from E. H. Ward originally. We have been very satisfied with their work, maintenance, and professionalism. They always call before they come, so we know they are on the way. We have been very satisfied with this company and their service, and know others will as well.

From beginning to end, and from the install field to the front office, EH Ward was great to work with. They were attentive but not pushy, professional, friendly, and very helpful answering all our questions. Elliot Ward introduced us to the company in a knowledgable friendly manner by providing a very detailed estimate, and dedicating considerable time explaining everything and answering multiple follow up questions. Courteous and friendly installers John, Sam and Bryce conducted a clean and expert installation, and walked us through all operations of the new equipment, while Christine took care of all the paperwork, permits and rebates for us. On top of all of this, we now have a top-rated efficient heating and cooling system by American Standard that came in under $10,000, unlike some of our other estimates. We are very satisfied with EH Ward staff and services, and pleased we will have the same great crew taking care of our warrantied system and service needs in the future.

Had a great experience with E H Ward. Wanted to enlarge an existing dog yard with chain link fence that they initially installed in 1997. Within a week from the time I contacted them, my job was done. Great customer service, and reasonable price. Larry was the best to deal with. Job well done! Highly recommend them.

Our AC went out on the Friday before a holiday weekend. Other companies told us it would be a week before they could come out. EH Ward was out to us within 2 hours and fixed everything for a great price. We won't use anyone else going forward for our HVAC/AC needs.

E.H ward was there when I needed them. Last week was in the high 80s in Lansing and my A.C. unit broke. I called several company’s before reaching out to E.H ward and they answered immediately! While speaking to them I could tell they Genuinely cared about their customers based of the tone respect they gave me. Frustrated and all the sales person was still calm. They sent a technician out immediately to my house within 2 hours! And had my A.C unit fixed. They even swept my basement and left if cleaner they when they started. This company is all around phenomenal with the most professional attitude. Small family owned business who truly cares about their customers and their needs! 100% recommend them for all your hvac needs!

Very professional from Sales to office manager and for the men that did the installation. Would highly recommend this Company. Came back out to explain the new furnace, new air conditioner and new wifi thermostat. The installer even gave us his personal cell number if we had any concerns or questions.

As a long-term homeowner, when it was time to replace my furnace and air conditioner, I decided to go with E.L.Ward because their pricing was very competitive and the people, Elliot, Russ and John were friendly, knowledgeable, professional and a pleasure to work with. I feel like they went the extra mile and I couldn't be happier with my new system.

They removed and replaced my huge Old furnace. They were on time, nice and very professional. They worked with me and DHS to get me a furnace. They were kind enough to make time in their schedule to put it in a new furnace and have it running before I got home from the hospital. If you ever need assistance go with them.

EH Ward is an awesome, family owned local business, which makes them very reliable in terms of service, professionalism, ongoing support, etc. They were very responsive to my questions, they offered multiple options for my HVAC replacement, and I ultimately went with American Standard gear and couldn't be happier! Outstanding work that looks great and they were very good about cleaning up afterwards. A+++ service and highly recommend EH Ward for any HVAC needs!

Quite a few years ago, they came out & installed my fence on my property. I contacted them again to roll some fence back to make access to my backyard. Larry & his crew did just that. Larry & I kept in contact, & when it was time for him to return & put a side gate in & hook the fence back in place, they were here. They did a great job, & I am pleased with their work. Thank you!!