american appliance htg & clg

Brandon was professional, proficient and highly qualified. He immediately diagnosed the issue of a blown blower motor after testing the control board, switches and the other components. He obtained the scarce motor within 24 hours and had us back up and running in minutes. He's the HVAC knight in shining armor. Thanks again Brandon and AA.

I have DTE coverage. My furnace was blowing cold air. This company scheduled quickly, ordered parts quickly and returned and made the necessary repairs quickly. Every employee was polite and professional. We are very happy with the service.

DTE customer, what a trash place, they sent out American appliance heating and cooling to repair my dishwasher, they didn’t come the day they were suppose to, the day he came he said it was a bad seal…note I had just replaced that seal a week prior hoping it was that easy. They came the next week to replace it after having to order the part and he spent 5 minutes didn’t even test it…guess what it still leaks…shocker. I ended up pulling the seal, cleaning behind it really well and now it works. An appliance guy couldn’t even figure that much out? I’m also canceling my dte protection plan as I guess they always use this place now for Wayne county.

Explained during scheduling my washing machine is leaking water from the pipes hooked to it from the back. Washer is running fine otherwise. They sent a technician to repair my dishwasher. Then within 5 mins after looking at my washing machine he said I need to call a plumber. Then he tried to unscrew the cold water line from the valve thinking water leaking from there and did not tighten it back on. I told him that was not the issue, he can put everything back how he found and he can leave since I need a plumber. I turned on the washer after he left and my entire laundry room got flooded from his loose connection.
Wish companies had experienced employees these days and not only worry about making money by conning customers.

The worst service ever they keep coming and replacing this one part when it’s no the problem, it’s the 2nd time they’ve come to replace this part when my gas valve and circuit board is the issue, had a second and third opinion to come look and not service it since out insurance with this company covers it. They don’t have an emergency line and not open on weekends. We’ve been w/o heat for days since they came out to service or heater

Outstanding service all around. Wallid took my call, scheduled a repair in 30-45 minutes! Anthony (my service guy) was awesome. He walked me through the process, fixed my problem in 15 minutes and even cleaned my A/C unit after the repair was completed. I highly recommend using American Appliance Heating and Cooling. Thank you for the OUTSTANDING service.

In most ways, they were great. They came out soon after I called even though it was right around Christmas. Tim & Joe were excellent in quickly repairing the dryer and at a reasonable cost. Only drawback, was it wasn't until they finished did I learn they do not reconnect the gas, and thus the dryer exhaust which is also in the back. Reconnecting these things doesn't seem like a big deal, but was much more of a pain for an old guy like me to climb and squeeze behind the dryer to do them.

I called on July 4th 2021 (and left a message) and didn't receive a response back (as it is 7 days later). I called them back after they reached out. Backstory: I had a dishwasher that needed service. It took them 4 months to get the part. The first guy barely looked at it and said I should get Greenbacks from DTE (to get a whole new dishwasher). I knew the dishwasher was fine and just needed a new heating coil (red flag number 1). The second guy (with the part) indicated that the company couldn't be liable for pulling out the dishwasher (and ruining the wood floors). I called back and asked if they could have someone look at it again (as the second guy didn't even look under the dishwasher) to see if it could be pulled out. I wish DTE would use someone different for repairs in the Wayne County area. Matt from Canton, Michigan

Sent out by DTE and diagnosed our furnace as in immediate need of replacement. Came out next day to put in new furnace, great. Failed to mention it would be 3 business days for the metal to come in and they were behind in metal work. Left screws all over basement floor after first visit, left old furnace, no heads up phone call, could go on and on....No "Thank You" for your business. Happy our furnace is safe and working but not happy about the overall experience.

I am a DTE appliance repair plan customer. American Appliance came out to home to repair my refrigerator and subsequently my dryer. There was a part that needed to be ordered for my refrigerator and I was told that the tech would bring it when they arrived for the appointment to repair my dryer on Saturday. They also advised me that I would receive a call. I did not receive a call, the tech rang my doorbell at about 8:15 am. This would be okay had it not happened in October when they were out to check on my furnace. I was advised that I would receive a call when the tech was on the way. When the end time for my appointment window arrived, I had not received a call so I called the office. I was advised that the tech was running behind and would be at my home beyond the 6pm window. He did not arrive until about 8. It was determined that I needed a new furnace so I went with them because the were indeed contracted through DTE. I was provided with an estimate and I was told that someone would call me the next day after 10 to set up an appointment. This was on a Monday, on Friday I still not received a call so I called them. I set up the appointment for the following Friday and I was told that I would receive a call the day of for the time frame. I took the day off from work on Friday, waited for the call and did not receive one. At about 9:30 I called the office and they advised me that someone would be out between 10 and 10. They arrived, replaced my furnace and advised me that they would be back out to replace the temporary cardboard fillers. They also said that someone would call me in a couple days. This was on a Friday, it is now Thursday and I have not received a call. As a result, I called them and I was told there had been a rush placed on the parts and someone would call me. I am disappointed and on top of all of the delays, lack of professionalism regarding contacting the customer, they got the top of my basement stairs dirty when they removed my old furnace and they got dirt all over my basement floor as they carried the old furnace out. I paid them in full so I guess I am now on the back burner to wait until they decided to come back out. Wondering if they will call this time but not holding my breath.