Priority Heating & Cooling Inc

This place is awesome. I have been a customer for many years - ever since another company red tagged my furnace and there to pressure us into replacing out unit. Priority came in and verified there wasn’t an issue. Been with them ever since. They replaced my unit last year and this weekend the system wasn’t keeping up. They sent someone at 8:30 at night on a holiday weekend to look at it and fixed the issue. And he was so gracious. I had 3 quotes on my unit and he was very fairly priced. Honestly a no brainer to go with them and now I know several people who switched to them as well based on how they have treated me.

Priority came out and to diagnose my problem. They were recommended by a lot of the neighbors in my area on my neighborhood app. They said the electronic board that sends signals to everything was bad and to replace it would be $997, labor and everything , with 6mos warranty, to me I consider it $1k. And that was just the “basic” package to get it up and running. They said I could pick from 4-5 different packages after the basic and go up in price and longer warranty I guess. Showed me the 4-5 different packages starting with the basics package of $997 to $2000 dollars. I couldn’t afford $1k so I paid them the $89 diagnostic fee and sent them on their way. Then I got on the neighborhood app and found a someone named Shane who came out and fixed it for $150 labor plus $180 for the electronic board. He works for a company that foes HVAC. He showed me the receipt of what he paid for the electronic board. Since it was already diagnosed he came out with a new electronic board and got it up and running. I don’t recommend Priority Heating to anyone!!! I probably would’ve done it if it was $500 or so but 1k ! So so glad I didn’t. Saved myself a lot of $$$$. They will take your money if you didn’t know any better. Many of my neighbors in the area have used them and probably got an honest technician that came out but after Shane came out to fix the problem with less money than what Prriority quoted I was flabbergasted by the difference in price . Thank you to Shane for his honesty and he even told me show me some preventive measures to take to keep my unit running in top shape. Will use him for all my HVAC needs from now on , someone who won’t break the bank.

Our zone 2 would not kick in on our heating system.

I called Priority and spoke with James.

I was told Scott would be to our home between 1 pm and 2 pm

Scott showed up at 12:40 pm

Scott was excellent !! He asked about my concerns and after discussing he stated “ I will figure it out”

And he did!

Scott is a very personal and professional young man. Excellent customer service and knowledge.

I was so impressed I signed up for the bronze maintenance program offered for my heating and cooling systems.

We highly recommend Priority

My wife and I were very impressed with the service provided by Priority.

Scott thanks for the great Service !

James and his team were fab…. from the very beginning to the very end where they even vacuumed up after themselves—great touch!! We had all new HVAC installed including an exhaust fan in the laundry room. What should have been probably one day took two days because we live in a townhome and things are very compact and challenging. They were very pleasant and still left us with a smile on their faces.

Very thorough when Nik provided a summary and tour of the work completed. We would highly recommend them without a doubt!!

Thank you James, Jeremy, and Nik.

Priority installed a new furnace for us. They did a great job; timely, clean, professional, and answered all our questions along the way. Can’t beat their price and quality! Their entire team was great to work with, would highly recommend!

We have been using Priority Heating & Cooling Inc for all our furnace maintenance needs for the past few years and we can confidently say that their services have been top-notch. They are always efficient and get the job done quickly without sacrificing quality. We recommend Priority to everyone we know struggling with hvac issues.

This company was highly recommended by a number of people. They were professional and friendly through the entire process. Scott, our technician was great and obviously well trained. We will be replacing our furnace this year and we WILL be using this company

Service technician was on time, worked quickly, took care by wearing shoe covers on our floors.

He was very personable and took the time to answer any questions that we had. Highly recommend!

Experience with Priority was great! From initial office contact, to ongoing status communication, to Tech’s knowledge and demeanor - we could not have asked for better service. James was super informative, insightful, and straight forward. He got furnace back up and running and provided future recommendations at my request. Not pushy or aggressive at all… really seemed genuinely concerned with meeting our needs and providing us information to help us! I will definitely be working with Priority for future HVAC needs.

I set an appointment with Priority Heating & Cooling to come review some error codes my furnace was having & they were easy to work with right away. They actually called and came early due to a cancellation! Their service technician Scott showed up precisely within the hour window provided & was very professional, knowledgeable, & personable. He took the time to explain what the issue was & how it was resolved, plus give me an overview of my equipment.

I've worked with several other large HVAC companies and wouldn't go back -- I will absolutely be calling Priority Heating & Cooling again. Thank you for getting my furnace back up & running so quickly!