Pence's Air Conditioning, Heating and Appliances

After years of shopping at big box stores for appliances - because that was the norm - we decided to give a small local shop a try. While they may not have had all the model line ups that larger places do, they made up for in product knowledge and personal service that is unmatched! Todd and his crew went above and beyond the delivery service and actually fixed broken outlet in the laundry room for us. It’s comforting to know that they have the experience and commitment to doing jobs right to fix this instead of just passing the buck along to somebody else. I wouldn’t hesitate to buy another appliance from them when our fridge eventually goes out.

Added bonus: they also do heating and cooling so we also have a line on keeping warm!

Thanks guys!

Have furnished all appliances in my home since 1991. Coming tomorrow to replace my 7 year old dishwasher. Very knowledgable people that take care of their loyal customers.

The refrigerator that I purchased was more affordable than any other place I checked at and was delivered when they said it would be. It was a difficult move in but they handled it professionally with no damage to it or my house. The haul off of my old one was great as I didn’t need to deal with it. Great people to work with and I would recommend them to anyone.

We purchased a dryer last week. Within 2 hours of our leaving the store, our old dryer was loaded for disposal, the new dryer was installed in it's place, and I had returned to my laundry duties! They were very pleasant and professional! I would highly recommend them!

Prompt, polite, efficient and quickly diagnosed the problem (ice maker not making ice) and fixed it. From the first telephone call to Roberta to Corbin driving out the drive - service was superb. We've used Pence's for over 30 years - furnace/ac, appliances - and always have been very satisfied. Highly recommend this home-town company -- great people providing great service.

Updated to 5- Stars cause I can. And because he stopped. And I forgot to change this. 😁
Could you please tell your employee that keeps driving by my house ( cause he is apparently obsessed with me, I'm married sir, look but don't touch! 🤣 ) to make a complete stop at the stop sign. so he doesn't hit a child, or get a ticket. thank you. You know who you are 😏

I have used Pence's many times over the past 20 years for every thing from a kitchen remodel, oven, cook top, microwave, and dishwasher, to furnace and A/C replacement. Pence's prices have always been lower than any other source including the "Big Box Stores", installation is professional and always on time. We currently have a furnace and A/C service plan with Pence and have never had an issue with either.
I wrote this review because most people who write reviews are the people that for some reason were dissatisfied. I would also like to point out Pence has 3 negative reviews over a 5 year period. That's a pretty darn good record.

We have done business with Pence for 14 years. From air conditioning, furnace, and appliances. Never been disappointed!! Service is fantastic and always done correctly the first time. We cannot say enough positive things about this company.

I am so frustrated. I bought a dishwasher on Tuesday. I ran it the first time today and it's leaking water so badly that it's running all over my basement (under my dishwasher). The subfloor is soaking wet. When I called, I was told they could come over Tuesday (today is Friday) to fix it. The website says 24 hour emergency service. I'm not sure what that means if I have to wait 4 days to get my dishwasher fixed because it was installed incorrectly.

I actually give this place zero stars. I called pences earlier in the day to see if they had a part that I needed but apparently the lady there has no clue about anything and there is no one there that does or that can help her. She told me that mr. Pence would be back between 4:30-5 that day and I said perfect ill be there then. I show up around 4:40 and she tells me I just missed him and he would be back at 5 because that's when she leaves. Ok, I asked if there was anyone there that could find a part for me and she said "no we only have one service technician that can help you." Even though there are two service trucks sitting outside and a gentleman behind the desk the whole time. I say ok that's fine I'll be back at 5 so I leave and run home real quick and then head back up there. I get there at 5:10 and the doors are locked and lights are off!! They worst customer service ever! This is only a big deal because I have two little boys that sleep upstairs and the air is out so it's almost 90 up there so they have to sleep downstairs. I will never recommend or use this place again.