Boan One Hour Heating & Air Conditioning

I strongly advise you read the full review if you plan to use this place. In short, DON'T!

I had a business visit my father's home today (I live in the same house) to have our furnace looked at. We were told that the problem is either the main board that will cost $850 (roughly) and it is unknown if this will fix the issue. The other option is to get a new furnace which will cost $10,000. They wanted to get someone out to the house ASAP to start the work.

This did not make sense so we called another HVAC professional. This person came out and fixed the furnace within an hour and there was nothing wrong with the main board and we certainly did not need a new furnace. He finished the work and gave us the bill for $350.

I looked up reviews for the first company and I saw the same story over and over and over again. Someone calls One Hour Heating and Air Conditioning, the Tech arrives quickly and tells the victim they have a major problem but it turns out to be a minor issue another (honest) company came in to fix.

Companies like One Hour Heating and Air Cond likely install many many new furnaces and AC units in homes who had a minor issue and many never know they have been had.

I spoke to the General Manager Kyle Corkern today and he confirmed my suspicion that they pay their Techs a commission for a "sale". But the Techs deliver this information as a fact when actually it is completely fabricated in order for the Tech to get their commission and the company to rob their customer by giving them a much higher bill than what is actually needed. Many reviews I read stated that there was nothing wrong with part of their furnace or AC until the Tech looked at it and then suddenly there was an issue. Some believe the Techs go so far as to damage their property when left alone so they can gain a higher commission and the company delivers a higher bill.

I believe this is systemic fraud and this company has been at it for many years. I live in the house my grandmother owned when she was alive and she bought a new furnace in 2002 through One Hour Heating & Air Conditioning but was known as "Boan" at the time. I don't know if the furnace in 2002 was broken or not but I do believe the company looked up the history associated with this address today and they saw they were able to get a new furnace installed in 2002 and wanted to do the same today whether it was needed or not. We are talking about $10,000. It is like needing new tires on your car and told you need a new car. That is a significant financial burden to customers and profit to One Hour H&AC.

If I choose to invest in a new furnace that is my choice. When I'm told there is a problem that is not really there, that choice is taken from me and I strongly believe this was an intentional act to get the most expensive outcome they could and as fast as possible. This is backed up by many many reviews I've read plus my experience today.

The problem had nothing to do with the main board or the furnace, it was a dirty filter and a simple broken switch that was $350. I am betting this company has been doing this for a long time and I believe it to be fraud. I dealt with the Lee's Summit Missouri location today but this company has complaints all over the country and it is obvious they are training their Techs to lie about unneeded repairs.

My father had a stroke over the summer and needs surgery again. They left him without heat today and the decision to spend over $800 on a part that was proven not to be broken and added that may not even fix the issues (It wouldn't because we found the board was not the issue), get a new furnace for $10,000, or pay the $99 service fee he paid One Hour plus another service fee for second opinion were he may hear the same thing. On a cold Friday with a cold weekend ahead. This is intentional and it is disgusting. Please help. I believe this company has victims all over the country.