Reno Heating & Air Inc.

Reno Heating & Air Inc installed a Mitsubishi heat pump at our home in Reno. We found their services to be accessible, knowledgeable, and helpful at all levels including the bidding process, administration and billing, scheduling, the actual installation and securing a county permit and inspection for the project. We chose the company because of the technical knowledge the technician demonstrated during the bidding process and the depth of experience of their technicians on the ground. The technicians who installed the system were competent, courteous, and worked quickly and efficiently. They clearly communicated the timing and process of the installation and arrived on time, left the premises clean and respected our home. In all, we would highly recommend Reno Heating & Air!

Tony and apprentice did a great job working in a difficult attic environment. We’re very good at explaining operation of remote control and system operating efficiencies.

Our split system stopped working and was installed by previous owner through Reno Heating & Air Conditioning. They ordered the wrong part the first time. It then took them 2 MONTHS to get the correct circuit board from the manufacturer. They constantly said they would get back to us or give updates but never did until we left 5+ messages with them. They threatened to charge us for the piece and not go through warranty for it. The technicians twice said they don't know how to fix it and what they told us is different than what Katy would say happened or what their diagnosis when she would call later. Her clerk told us they had the piece and set up a time for us only for Katy to call us a couple hours later and tell us otherwise. We eventually got the piece and technicians came over and they couldn't fix it. The technicians admitted they were not familiar with our system and 'googled' how to do it.

After over two months of trying to work with them to get it fixed, they told us to kick cans and find someone else. They have been unresponsive and rude on the phone. Looking at other reviews, this seems to be a recurring behavior for them.

I recommend this company without reservation! My home was built in the 60s. In the last few years it became obvious that I needed a new heater and ducts. I was told to get estimates. Once I talked with John Trevino of Reno Heating & Air Conditioning I knew I wanted his company. He is so knowledgeable. He explained the new technology that exists today. I now have an all new HVAC system that includes air-conditioning. His crew is so easy to have around. I couldn't be happier with their work.

Being a fourth generation Reno native and a local business owner for over 40 years, I feel qualified to give Reno Heating and Air Conditioning the Five-Star review I believe they deserve. Throughout my life in Reno, I’ve seen companies come and go, but Reno Heating and Air Conditioning is steadfast and steady. At the beginning of COVID-19, Reno Heating and Air Conditioning provided my building with state-of-the-art UV filtration to protect my staff of 40+ and client base of over 14,000. I believe their expertise and special-filters kept everyone safe and healthy during the pandemic. I’ve had heating and air conditioning emergencies at my home which their technicians came through for my family and I as well. As with most small businesses where the owners are actively involved, professionalism and quality permeate throughout the day-to-day operations. Reno Heating and Air Conditioning is first-rate and first-class in my book! Thank you for all you do… Dorlon Peckham, POSH Salon & Medical Spa.

I had my 40 year old furnace, AC, and water heater replaced, and a gas fireplace insert installed. Of the three quotes I received Reno Heating & Air Conditioning had the best price on the most complete service. The crew overcame some obstacles during the installation, but they always kept me informed and were able to get everything installed on my schedule despite Covid related supply issues. I couldn't be happier with the final installation. My whole house is now reaching the temp set on the thermostat, and my first bill was the same as last year, despite the new gas fireplace that I use every day. Thanks John and Crew for making my home so much more comfortable!

Reno Heating & Air not only replaced our gas fireplace, but also moved it to the center of the wall and replaced the mantel with a hand-finished, 150-yr old reclaimed wood beam! Our new fireplace and mantel are absolutely gorgeous. We have been very impressed with the quality of work and the integrity of this company. Everyone we dealt with was very professional. John and Katy have built a business that is top-notch. We would not use anyone but Reno Heating & Air for our heating and cooling needs, and we highly recommend this business.

Owners Katy and John were very courteous and kind. However, similar to a few other Google reviews, their business was slow and non-responsive to my inquiries and requests. John provided me a quote for a gas fireplace with installation, but my emails and calls about scheduling an installation went for weeks without replies. After three attempts, I chose another business.

Hello, Reno Heating and Air helped me when I need it!! Bought a new home in the D'Andra area and every year my heater had a problem! The owner of Reno Heating and air personally came out and took a look at my dilemma. He gave me three different option to go with. The technicians are on point! They installed heater and air condition and all the ducking in a timely manner and very sufficient. My energy bill went down which made me very happy!! The office personal are friendly and very helpful.. I have had them look at my moms new house and my mother-laws house.. Thank you Reno Heating Air a customer for life!!!
Suzanne Brandon

We had them install a whole-house humidifier by Honeywell Home in our house. Over the next 2 years, it leaked through the ceiling in 5 different areas and we finally had enough, so we had them remove it completely. They did repair and repaint all the damage that was caused, but as we are likely selling our house soon, we will have to disclose that damage on the disclosure documents.

We expected some sort of refund of our installation payment, but RH&AC said that was up to Honeywell Home. They told me that the Honeywell Home sales rep would need to see the installation in person, but due to COVID they could not come out. Apparently, a Skype video was not good enough like with everything else, so I am caught in the middle with this. RH&AC will not give me the contact info to talk to the sales rep at Honeywell Home and now RH&AC is not even returning my calls.

Any company can perform well when things turn out right, but customer service is what you need to do when things go wrong. RH&AC points the finger at Honeywell Home and Honeywell Home points the finger at RH&AC. BUYER BEWARE ON BOTH OF THESE COMPANIES!!!