MASI Plumbing, Heating & AC

Masi Plumbing did a wonderful install of a hybrid HVAC system replacing old inefficient equipment. The install team headed up by Doug was extremely professional and courteous. Their work was clean and accomplished with much care. We appreciated that at the end of each day they reviewed the work they completed and explained what the next days goals would be. We highly recommend Masi for anyone considering updating their HVAC system.

We have used MASI several times over the years but felt compelled to write a review based on their integrity. You never know if contractors are being honest with you about their recommended repairs. We had a follow up issue with our shower after their first repair. Turns out they made a mistake installing some type of fitting. They could have told me anything and charged me $475 but instead the technician admitted his error and didn't charge me. Mistakes happen but I now can be assured they will treat me fairly and that is all I can ask. Highly recommend MASI.

I would like to share our oil to propane heating conversion experience and overall job satisfaction that Masi Plumbing and Heating recently performed at our home. Communication between all departments within Masi has been superb beginning with Office Managers Amber and Emily. We received a comprehensive job proposal from Bobby after he spent over an hour in our home evaluating our aging oil system and discussing replacement alternatives. After reviewing the written proposal, Bobby offered to come back to our home to further discuss our options and answer any questions and/or concerns we had. We had several system quotes from other heating contractors but Masi’s proposal and Bobby’s willingness to spend additional time with us answering our many questions was a welcoming experience given the scope of the project. We were greatly appreciative of his honesty, technical knowledge and friendly attitude that we agreed to his proposal on the spot.

It was then that the magic took place… Amber and Emily took charge and coordinated installation crews, contacted town inspectors, our propane company and began the scheduling process. The Installation crew (Julio, Shane and Troy) arrived on time and they were extremely polite, hard working, safe, and very respectful of our property. They were meticulous with the installation as well as the ongoing and final cleanup within and around our home. I can’t thank them enough! In addition, Steve came to our home to final inspect the installation and go over all aspects of the heating system we needed to know as residential customers. The entire process was seamless and well coordinated and performed by all members of the Masi team. We highly recommend Masi Plumbing and Heating and we plan to have Masi perform other upgrades in our home in the future. Thank You!

Cliff F

We have converted from oil to natural gas. MASI made this as seamless as possible. Keith was a pleasure to work with, was very informative and responsive. I highly recommend and if ever needed in the future, they will be my first call.

While home alone with my newborn, my heat stopped working on a super cold day. By the time I realized it, my house was down to just 62 degrees. Paul from Masi was at my house in less than 2 hours and resolved the issue in less than an hour. He was professional, friendly, and speedy. Thank you Paul and Masi for saving the day!

We purchased a new home in Hudson with no AC, and our neighbors recommended MASI as they had done a big job with them. They were very professional from start to finish. Bobby worked up a design plan and thoroughly reviewed it and answered all of our questions (we were choosing between mini-duct and high velocity AC systems). Their large crew knocked out the work in a week as promised, adding the system to two floors in a large house, and we used an electrician that works with them to complete the job. Everyone was friendly and helpful. We have pretty high standards and are construction competent, and felt they did a great job working with us and giving us the quality and service we were seeking. Would definitely recommend for this type of work.

Reset a leaking pipe, the job was completed in short order and I am so impressed with their work, that each time I go past the worksite, I stop to admire the finished job. Masi made piping look like it should have years ago, they were not the original installers. Would I recommend Masi? In a heartbeat.

We were given what we thought was a reasonable rate when we called to schedule an appointment then got hit with all these additional fees that we're never explained to us up front. This will be the last time we use MASI Plumbing or Heating

Bobby and his team are super professional, knowledgeable and responsive. I have used Masi Plumbing and Heating for multiple properties including installing new heating systems, maintaining heating and AC systems, plumbing needs (both proactive and reactive) and I frequently recommend them to my real estate clients with confidence. Masi is a great choice for your heating and plumbing needs!

I have used MASI 5 times in the last few years and they are always responsive and do a great job. So far for me they have:

Removed a water heater and Boiler and replaced it with an on-demand system
Repaired a broken pipe
Replaced a garbage disposal
Replaced a leaking valve to the washing machine
Installed a line to an ice machine
Yearly maintenance for on-demand system

We are going to be getting our fireplace switched from wood to gas in the next month and they are always first on my list for work.