Kook & Son Inc

Highly recommend! In June 2021, I needed to replace my combi tankless water heater in a somewhat ‘tough to reach’ location in my home. Kook and Son provided a quote and had the most knowledge and care in assessing the situation for me, so they felt trustworthy from the start. They weren’t my least expensive quote but quality/trust that it would get done right the first time was most important. I had found out about this company through a friend who is a real estate agent in Hoboken - so again, this recommendation helped build trust early on. Howard was also very helpful and accommodating as I got the town permits for the project. The communication throughout the project was top notch. The team who replaced my unit were friendly and professional. Overall, very happy with my experience and would refer them without hesitation to a friend.

When it was about time to replace a pair of water booster pumps in our 12-unit condominium building I selected Kook & Son among three different vendors I had invited to provide a quote for the contemplated work because I thought that Kook's offer was not necessarily the cheapest but the best value for what we expected. The installation turned out to exceed my expectations both in terms of quality of labor and improvement to our building. Howard, the owner, was involved along the way and I appreciated that he took time to address my initial questions and concerns on the phone and also via email throughout the process. I picked Kook & Son then also for the installation of a natural gas line to feed our barbecue grills on our roof deck. That work was completed equally well. I would pick Kook & Son again for all other plumbing or gas work in our building.

Howard and his team really offered us a white-glove experience in a challenging time. While they were not the cheapest quote we received to repair our water heater, they seemed the most experienced, knowledgeable and professional of the bunch. The team was on time, clean and professional while my wife and I had to work from home during the replacement.

I have worked with Kook and Sons for about 5 years now. They are a cut above the rest. Howard and his crew did a superb job of diagnosing the cause of a leak in my second floor bathroom. Other plumbers were never able to diagnose the problem which was identified correctly by Howard as being caused by a faulty floor pan, which was installed by another plumber 10 years earlier, to fix the problem necessitated a complete shower renovation with a new floor pan.

The guys came did the demo work neatly and even saved some of the old tiles to repair another area in the Bathroom. My new shower looks fantastic and no more leaks, for the first time in years!

Howard is a true gentleman who knows his craft, his people are excellent, his pricing is reasonable, and the workmanship is great.

I have since called on Kook and Sons for many more projects from sink repairs, to heating malfunctions. Kook and Son's should be your first call every time.

I have been living in Jersey City for 24 years and I have used many other plumbers before Kook and Son, to say Howard's company is one of the best plumbing contractors in Jersey City is exemplified by the fact that they have been in business for decades, they are professional, and prompt, and once they have fixed a problem it stays fixed.

Plumbing may not be glamorous but when you have no heat, or leaking pipes you come to appreciate the value that Kook and Son's brings.

Unprofessional. Don't waste your time.

I called several times over the course of a few weeks to no avail. Finally, I got through to the owner who made up various excuses for not getting back to me. He then came on location and assessed the job - HVAC installation. He was rather arrogant but nonetheless promised to give me a quote for the job and, of course, he never did. I followed up three times and was ghosted.

Total waste of time and energy. Why work with people like that?

We bought an old home and Kook & Son have been here to help from the start. Howard kindly visited our property personally to put together a proposal for the HVAC. Askash, the plumber was great. He was both knowledgeable and patient fixing and explaining about our radiator heating. I have to also mention Diane who is the executive assistant. She is so professional and efficient on getting the help I need. I'm so happy I found this company!

Kook and Sons charge WAY too much for basic plumbing. I previously bought into their service agreement which tbh is just not worth it. They send out two guys in two trucks to do the job one guy can simply do, and they charge you double. I also had both guys leave while on the job to purchase basic supplies all plumbers should have on their truck, time in which I had to pay for. I have to acknowledge the workers themselves were very nice people, but I cannot accept businesses that price gouge.

Howard and his team did a great job installing a full split ductless AC system in my 5th floor condo building in downtown Jersey City.

Three air handlers and one exterior wall mount units, Mitsubishi hyper heat and AC system.

They are a diamond dealer as well.

I am quite particular about analyzing cost and doing my due diligence. Spent a lot of time asking questions and Howard was able to be patient and addressed them all.

It was a complicated install, but Howard and his team took their time to plan out precisely where the units would go.

Regardless of the challenges encountered; they were able to work through all of them.

This was an expensive job, but totally worth it..

Props to Howard and his team getting the install done properly.

Kook & Son installed a new AC/heat pump system into a home that is way over 100 years old. At all times everyone from Kook was professional, courteous and thorough. They completed the substantial amount of install work in consecutive days, without interruption. Even prior to our purchase decision, Howard Kook gave us extensive advice and presented solutions that were realistic, reasonable and without apparent bias. The installers, Pierre and Manny, listened to me, addressed my concerns, and came up with solutions that worked for all parties involved. I feel that Kook & Son did the project right.

Other reviews here have noted that they charge a little bit more compared to other plumbers/HVAC companies. The thing is, it's totally worth it. These guys know what they're doing and they won't cut corners. You get what you pay for.

*Update after having our AC units worked on again. Our system had a leak in it, and the work to fix things just wasn't as good as when I originally have these guys a 5 star review. Things were misdiagnosed. The work this time around just wasn't worth the premium they were charging. Downgrade to 3 stars.