Long Lane Home Services

Do not use this company! They replaced my old Hvac with a new one including head strip and air handler in January of 2022. It’s been serviced 3 times because it’s stopped working. 8k job and no accountability ! Unfortunately they were hired via my home warranty service and the owner does not care about the quality of service provided especially if you are coming through an insurance company. I am convinced their business model is to just milk the insurance company. The owner actually told me why do you care it’s not your money! Shame on you and your company! Do not use them! Do not approve them via your home warranty. I promise you will regret it.

Long lane home services came out twice to diagnose my leak from my shower. Both times the tech John advised it was my grout in the shower. John even went as far as cutting a giant hole in my ceiling in my living room and still providing the same diagnosis. I had the shower regrouted and there is still a leak. I called to inquire what they can do about me being provided the wrong diagnosis both times as well as spending my own money to get the issue fixed. Other lady I spoke with was super rude and she basically advised that it’s my warranty 2-10 fault. Of course I called my warranty and they advised they can only refund me the service fee. This is possibly the worst experience I have had since becoming a new home owner. Please don’t use this company. They will tell you the wrong info and don’t care if they do!

If I could give minus zero stars I would. These people did not even address all the issues that the repair person discussed with me. I have a 30 year old dryer that squeals when running, is rusted has a broken lint screen, a broken starter switch and instead of suggesting to my home warranty company it should be replace they want to repair this machine which has been repaired numerous times before for which I have to pay for each time I put in a service request. To top it off its an electricity guzzler. I find it asinine that anyone would suggest keeping this 30 yr. old dinosaur especially when they would not themselves. And this person Anthony I spoke to is trying to compare a dryer from 1980 to one from today. Really, how ridiculous. Warning to anyone with a home warranty this company's own repair person said out of his own mouth that this company hates to recommend replacements and that the owner thinks anything can be repaired. Wow. At the end of the day, we as policy holders have to pay yearly for our home warranties that are not cheap, and we also have to pay a service fee each time a repair is called to our homes. This company loses nothing when they request a replacement, so I find them to be unacceptable as well as ridiculous. I would never recommend Long Lane Home Services to anyone as well as I would never approve of your company ever stepping foot in my home again and as for your service repair report, try listing everything that is wrong and not just what you think will get you the repair job . Unscrupulous is what your company is and that's putting it mildly.

I called Long Lane to fix my refrigerator. Another company mis-diagnosed the problem, only added freon. The technician arrived on time, diagnosed the problem, ordered parts. Fridge is working like new again.Highly recommend.

Chris did an amazing job with the installation of our new microwave. The staff was through and patient from start to finish! I’d recommend them for services.

Honestly one of the worst customer service experiences I have ever had.
They don’t call to schedule appointments, when you call to confirm they are coming they say they will be there between 9-6 and then show up after.
They had me wait for service for a back ordered part that ended up having nothing to do with the underlying problem.
They then ordered the wrong part and installed it anyway.
They came to my home 6 times to service my refrigerator/freezer over a period of 3 months.
My refrigerator/freezer is still broken.
On top of all of this, they have the most rude and condescending staff. The older Man named Bill was the most unprofessional person I’ve ever interfaced with. Avoid this company at all costs.

I was at my neighbors house, and I asked if he could help me with a problem. He came in and saw the problem & fixed it. As courteous and nice as I’ve ever had. Would use them again.
Highly recommend

This is the worst repair service I’ve ever experienced. They messed up the same repair 3 times. Our dishwasher has been broken since November 2022. After countless visits I still don’t have a fully functional dishwasher. This experience has been nearly impossible to comprehend.

I have used Long Lane for the HVAC system in 2 of my homes. Great service! Great people! I highly recommend them!

They did the job well. The office staff is blunt and unwilling to pass on a message or even give an estimate of morning or afternoon arrival. Do not respond to email and seem pretty busy — got warranty work done for hvac breakdown on a Friday night during a heatwave and couldn’t come until Tuesday but no issues since the repair a month ago. So good skill set not awesome customer relations and maybe need more staff to respond quicker during extreme weather but solid work A+. Rapport C-