First Rate Plumbing Heating and Cooling Inc

They were able to work me into the schedule quickly. Communication was outstanding. Dave called and showed up early. Dave completed the job quickly and explained and showed me what he was doing. So appreciative as we have cool air in the house once again. Company follow up was terrific!

Dario came out to fix my AirCon. He was very professional and courteous. Didn’t hesitate to answer any questions and seemed upfront and honest. I honestly felt comfortable having him here. I will definitely continue to use First Rate for all of my AC needs.

The First Rate Plumbing Heating and Cooling installed a mini-split ductless cooling and heating system in our home. The cost of the system was quite reasonable. The staff, from the office staff to the salesperson and installers, were very professional and responsive. The company's quality of service is excellent and done with minimum disruption in our routine. The new system works well, and we are delighted with the work. We highly recommend the company to others and look forward to using First Rate for our future heating and plumbing needs.

We moved across the country into a house with 1940s issues, an ailing (and not up-to-code) electrical system, and a swamp cooler which had seen better days. Our plan was to install mini splits in both the main house and the casita.
From the initial meeting and subsequent bid, Ron G. was both knowledgeable and responsive. He knew his subject matter, he didn’t oversell or promise anything he couldn’t deliver, and he made some suggestions to save us money and time.
My husband met him, then I did, and we were both impressed by his familiarity with the systems, great explanations, and the ability to pivot when a change was requested.
We had several electricians out to our home; all promised us an estimate, but we weren’t getting any timely response. When we explained this to Ron, he immediately pulled out his phone and called two vendors with whom he had worked. Within several minutes, the owner of one business stopped by, assessed the situation, advised what could be done, and named a date to have his electricians come and trace our mystery electrical circuits. When we discovered that the swamp cooler on the casita wasn't working, Sean came out to diagnose the problem, explain the issues, and recommend a solution.
Our First Rate team of Kyle and Sean showed up early, with a great attitude, ready to work. The fact that they maintained this demeanor despite being 1) over six feet tall and 2) stuck in the crawl space for two days was impressive. They worked tirelessly, supplemented on one day by a few other First Rate technicians (Bruce, Jake, and Jude(?) Please excuse me forgetting their names, they were so silent and unobtrusive, I really didn’t get a chance to ask them), and even through the long days, they cleaned everything up (including vacuuming) before they departed every day.
After discovering that one of our vents could not be used due to asbestos in the piping, Ron came to our house, in person, to explain the issue, the workaround, and an extra charge, which we felt was reasonable.
Kyle and Sean worked grueling hours, made certain everything was correct, were extremely patient about answering questions, and maintained their proficiency and good-natured dispositions throughout.
We’d like to recognize Ron, Kyle, and Sean (as well as their inconspicuous but much appreciated colleagues), for their excellent work, terrific attitude, and enduring patience. That’s professionalism.
Thank you! We will be referring people to First Rate, which has lived up to the name.

First Rate was amazing! Very easy to make an appointment for the same day to get our swamp cooler looked at. Now when I get home my house is nice and cold! Thanks Ron and David at First Rate!

The serviceman Adam was very friendly, professional and knowledgeable. He serviced our AC unit and had it up and running in no time at all. We were so impressed with their service that we signed up for the company’s membership program. We would definitely recommend this company for any of your plumbing needs.

Very professional
Darion was so professional kind patient considerate So very well informed of his work. He gave me so much information that I have never had before. I was very pleased with him
Good job on finding him. Never knew all the things he told me about the company and what they do. I have been a customer for years and never been told about all the services they have. He was upset that ECO Electric did not clean up after themselves so Darion did. And I hope he let them know about it. He also informed me that ECO should of replace the air conditioner and did or informed me about it. He is a huge asset to the company. He needs to train others to do the same. He is incredible!!!!!

I want to give kudos to Brad and Adam who came out to do service contract HVAC system maintenance and boiler maintenance service this morning. They were very professional and went over any issues with me. They took their time and helped me get off to a good start in my new home. I appreciate that they took time to make recommendations for my systems. I am really glad to be working with First Rate Plumbing Heating Cooling in Albuquerque!

As a business, we have tried to set up an account with this plumbing company for over two months. Emails and calls are not returned. This company sounded very interested in getting our business when we made the initial call but we have received no follow up which is unfortunate. Obviously they have plenty of business so no need for more.

I used First Rate for second time to replace my HVAC system. The first time was to replace all the natural gas lines in my home. Just like the first time when Brad and Jake did the gas lines for me, Kyle and David were a great team. They courteous, professional, and very knowledgeable, they took the time to answer any question I asked. They cleaned up after themselves and instructed me on the operation of they new equipment. Andrea quoted a fair price and arranged financing for me. I highly recommend this company for work they do and will never use another company in the future. Great job guys, thank you.