Robert Gibb & Sons

Choose anyone else, or make sure you get a written estimate from these guys!! Simple straight shot gas line to garage started out $200-3, wanted it buried so 4-5, ok.. decided to go pipe cause way cheaper? Nope, bill 3 months later said quoted 5-7 and 680 bill.. 9 phone calls so far, wanted an itemized statement at least, didn't get anything. Manager was supposed to talk to guy that quoted and call back-nothing again.. instead I get another bill today with $10 finance charge. Not a very good way to run a "reputable" business that claims and has been around for a long time..

We used Robert Gibb and Sons because they installed the dual AC system in our home with previous owners. They held the parts warranty on our 3ish year old AC system. Unfortunately, our unit had a bad air compressor. Parts were covered under warranty, but the bill was still a shocking $800 for labor. The company was easy to work with and I understand a lot more time goes into the work than the 3ish hours I saw on site, but there was definitely some sticker shock. We will probably shop around next time for more competitive prices.

Overall the Technician that came to our house was great and wonderful and quickly assessed the problem with a different fix and did a great job being mindful of his workspace in our laundry room as well as being awesome with our dogs! The major problem that I have with this company is upon receiving their bill and was shocked by the amount charged for said service call. Called to inquire about the charge of bill and was told that this was a standard practice of charging for an hour and that they should have told you this when you booked the appointment...and that in the "HVAC industry this is a standard common practice"! I am fine with paying for a service as long as transparency is present as this is tough profession. When the appointment was booked I was offered to get an estimate which was not needed and instead just booked an appointment to fix a problem with leaking water valves. Was never informed of their "standard common practice" of charging for an hour! Needless to say the billing specialist I talked to was very nice but did little to rectify the situation and I am now still stuck with a charge that is incredulous. Be wary if you book with this company or any HVAC company ask first about what their standard service and time charge is if the front office staff do not offer this information freely so that you can avoid these types of practices especially with this company especially since this seems to be a reoccurring problem of misguiding customers on cost of services! Having just moved to the area I have one less company that I will be utilizing in the future for any further repairs to my plumbing or HVAC systems within my home!

If you want to pay a few hundred dollars to still not have heat, this is your place! If you want your money to be spent getting things done, go somewhere else.

Had issues with my furnace over the winter. Called to have them out to look at it. The guy was there about 15 minutes and just filled the water up a bit and left. Within a few hours our heat was out again. Had to call someone else to come and actually fix it. They still charged me almost $200 for it. I called many times and left a voicemail about it. My husband finally called again and they said there is nothing they can do about the charges because “they didn’t know about it” even though I had been trying to contact them.

My 90 yr old uncles air conditioner went bad today. I called the after hours line.at 5:00and told them the issue.
Wonderful Kevin was there by 5:30!
He checked unit completely and even had to go back to shop for a part but problem was resolved by 6:45!!.
I am so grateful for such service!
I also learned how to avoid the problem in the future.
Thank you so much!!

Excellent work - installed new kitchen faucet. Arrived earlier than expected so I didn't have the sink cabinet cleaned out yet. No complaints from the plumber (and I'm sorry, I don't recall his name, but he was excellent! Very professional, friendly, knew his stuff!), he just got busy and handed me the items to stash - and he still finished in less than an hour!

Do you want to have them perform a service on your house or business and then five months later have them perform the same service? If you answered yes then hire this business! If you answered no then I would not recommend you call them.

I had them come to my house because I had water in my basement and they fixed it and said you might have to have this done every year. I said okay. Five months later... There is water in my basement... So they fixed it the first time why wouldn't they fix it again and they did fix it again however it was the same problem. So did they not completely fix it the first time? What's the issue? They don't care.

I guess they're right I don't have water in my basement right now .. but I know who I won't be calling in five months... This company.

Highly recommend! I live out of town and my furnace decided to stop working this evening. Cody tried to troubleshoot over the phone, but came right out when he realized I likely needed new parts. Would give 10 stars if I could, I'm so happy to have heat again. Honestly didn't even take 3hrs to go from calling them to having heat. Most places wouldn't even come out here.

They responded quickly after I called and told them my furnace was leaking water. Turned out to be a torn gasket that they damaged during a annual check up. They covered the service call and the repair under warranty. Very satisfied with their service.

Emergency furnace call over Christmas. I was put of town for several days.
Brian Ruud went and fixed the problem!!!
Awesome service!