Debord's One Hour Heating & Air Conditioning

Andrew installed my mini split, did a fantastic job and Mike installed a water filter on my well after finding out the previous owner had the incorrect filter for my system. Truly professional in there fields, and they have 100% satisfaction guarantee, you win, no matter what. 11/10

Nick from Debord's came out on a Saturday January14th 2023. Charged me $251.00 just to tell me he needed to order a gas valve for my furnace and can't do anything that day. So my young child and myself went all weekend with no heat in the middle of winter. He Called me on Monday January 16th 2023 told me the part would cost $721. I called someone else to come out that same day and he had my furnace fixed within the hour for $125 and the gas valve was not the problem. It was a simple fix. I feel used and taken advantage of by this technician. I WILL NEVER AGAIN CALL THIS COMPANY FOR ANYTHING.

As always they called before arriving and then arrived on time. Efficiently checked out our furnace and changed the filter. Very happy with the yearly service. Service technicians are always very nice.

Aiden L. was professional. Explained everything he did. Called before coming and that is very important to me because of my dogs. They come twice a year for regular maintenance. Used them for years.

My original furnace that lasted 23 years finally got to the point where I had to replace it. After working with Apollo, they provided me with a comfort level of knowing they TRULY stand behind their work. They were professional, informative, and have the best supporting post service in the market. If anything ever goes wrong, they will be there to support me, and assist me with maintenance.

My wife woke up February 9th to a 58 degree house and the furnace blowing cold air, I’m at work so I call DeBords Benjamin Franklin Plumbing and One hour Heating and Air Conditioning located at 12043 Mayfield Road Chardon Ohio to have them take a look at it. The technician came out right around an hour after I called the dispatch desk. He was in my basement approximately 45 minutes. Called me at work and said that the main circuit board was bad and it will cost 1300 dollars plus 90 to install it. He then stated that it may be better to have one of their other guys come out and quote a new install because my system was 15-20 years old and on its last leg. I told him to go ahead and have the other guy come out and quote a new replacement. The gentleman came out said he confirmed the board was bad and the reason the board went bad is because I have a 75K heater with too small of exhaust and intake pipes as well as an air handler/filter that was too small. He told my wife that the reason the control board was so expensive is because of variable speed motors for the fan, but they could fix all our problems for around 1800 dollar’s or install a new furnace for around 4000.

To say the least my Spidey senses were blaring in my head.

I called another local HVAC contractor for a second opinion. He was also in my basement about 45 minutes diagnosed the problem as clogged evaporation drain tubes that prevent gas flowing to my burners. He cleaned the drain tubes out and did a total check of the system. I talked to him on the phone and he said that my system is a 60K, its only eight years old, the air handler/filter and piping were within the manufacturer’s specifications, the control board was working perfectly cycling the heat as it should and I have a single speed normal HVAC motor. He charged me around 160 dollars and won my loyalty and business for the rest of my life. By the way he was in the basement while the guy giving the price quote for a new furnace was upstairs talking to my wife, when I talked to him he said he was hoping to have it fixed before the One Hour guy left because he was lying to us.

I have a really hard time believing the DeBords wasn’t trying to take advantage of me because it was 20 degrees outside and I didn’t have heat. It’s a well-orchestrated “scam” trying to take advantage of people with their backs against the wall. I will never even consider using DeBords One Hour HVAC again and will tell everyone I know of this situation that happened to me.

I'm purchasing a home and scheduled with Debord's to have a technician come check out the furnace and air conditioner. Andrew came out and did a full tune up on the air conditioner, even cleaning the coil. Unfortunately, the sellers messed up by turning the gas off so Andrew was unable to check the furnace.
Second trip involved Nick coming to tune up the furnace, he was also very thorough, knowledgable, and personable. They both left me with detailed efficiency reports to keep for my records. I can now buy the home with peace of mind that the older furnace and ac are in good working condition.

Has provided fine service for 25+ years. Highly recommended! 👌

Tech came to house found a bad relay. Charged me $89.00 for nothing. Did not fix relay, order relay, or update me on when or if he was going to come back and fix it. After a week I called another company and the had it fixed it 10 min. I would never again call or use this company.

Thank you for the refund, and the explanation. I will try this company again. Everyone deserves a second chance.

Almost blew my house up sending inexperienced young boys out for simple repairs ignighter wire is all it needed they left gas on after cutting open pilot tube letting gas fill up basement