Bill spade electric is amazing! The office staff is so polite , and very responsive! If I have a problem or need to schedule routine maintenance It’s fairly easy and in return with fast and great service. Bill spade is a great local business I will continue to support . Bills employees/techs are always kind and courteous . Keep up the amazing work Bill . WE NEED MORE BUSINESSES LIKE YOURS !!!
Reached out to this company because they were listed as an authorized dealer for the brand of equipment (Rheem) I had at my home. What a pleasant customer service experience it turned out to be! The service techs were knowledgable and thorough and the lady in customer service/scheduling was a veritable breath of fresh air. I felt like a valued customer and would readily recommend them to my family and friends. They were friendly, transparent, showed up on time and did good quality work. I appreciate their professionalism !
If I could give negative 1000 stars I would! This company has the worse customer service ever!! I used them through home warranty. They over charged me then didn't fix the problem only to have to come back out to fix it again. My husband left work early to meet them at noon. I get a call from customer service stating where is my husband they are there. I said he is like 5 minutes away. I said it isn't noon yet. They said well they cant wait and then they left before their scheduled time!!!!!! So my husband left work early, got docked then it still wasnt fixed. I called my home warranty department and told them what happened. I said number one do you check companies out before you use them? They had 26 negative complaints at the BBB and secondly do NOT send that lying poor customer service place back out!!!! The other company came out that night even though he was swamped and on the other side of town! Now that is customer service Bill Spade!!!!!!! Also by the way Bill Spade electric deliberately set my unit up so they would have to come back!! What a conartist!!! I wouldn't recommend them to my worse enemy!!
UPDATE TO BILLS SARCASTIC RESPONSE: See what I mean about poor customer service!! Going to argue with me about my review!! It has been some years ago and I had a different last name then. You know A thing called marriage! At that time YOUR COMPANY HAD THOSE BBB RATINGS. PEOPLE DONT USE BBB AS MUCH NOW CAUSE THERE ARE GOOGLE REVIEWS!!!! I STILL HAVE COPIES SHALL I PUT THEM ON HERE YOU JERK BILL????? I ALSO HAVE MINE AND YOUR RESPONSES FROM THE BBB. I WOULDNT CALL YOUR COMPANY FOR ANYTHING!!! IM RIGHT AND YOU ARE WRONG JUST LIKE THOSE YEARS AGO WHEN YOU SCREWED US OVER!!!
Very friendly staff in the office, and the technicians are extremely knowledgeable and friendly. Never offered anything we didn’t need to waste money on. They’ve always been on time, and trustworthy! Highly recommended reputable company.
I was very pleased with the service provided by Bill Spade Electric, Heating & Cooling. The technician was polite, clean, and timely. He obviously knew what he was doing. I would recommend Bill Spade Electric, Heating & Cooling at any time.
It's been about 20 years since they put my furnace in. I would not let them come back and do any work due to the unprofessional way they handled this job. If I could have it to do over, I would NEVER hire Bill Spade to do any work. It was a nightmare dealing with him.
Lola Huggington
Bill spade electric is amazing! The office staff is so polite , and very responsive! If I have a problem or need to schedule routine maintenance It’s fairly easy and in return with fast and great service. Bill spade is a great local business I will continue to support . Bills employees/techs are always kind and courteous . Keep up the amazing work Bill . WE NEED MORE BUSINESSES LIKE YOURS !!!
Barry Mitchell
Reached out to this company because they were listed as an authorized dealer for the brand of equipment (Rheem) I had at my home. What a pleasant customer service experience it turned out to be! The service techs were knowledgable and thorough and the lady in customer service/scheduling was a veritable breath of fresh air. I felt like a valued customer and would readily recommend them to my family and friends. They were friendly, transparent, showed up on time and did good quality work. I appreciate their professionalism !
None Ya
If I could give negative 1000 stars I would! This company has the worse customer service ever!! I used them through home warranty. They over charged me then didn't fix the problem only to have to come back out to fix it again. My husband left work early to meet them at noon. I get a call from customer service stating where is my husband they are there. I said he is like 5 minutes away. I said it isn't noon yet. They said well they cant wait and then they left before their scheduled time!!!!!! So my husband left work early, got docked then it still wasnt fixed. I called my home warranty department and told them what happened. I said number one do you check companies out before you use them? They had 26 negative complaints at the BBB and secondly do NOT send that lying poor customer service place back out!!!! The other company came out that night even though he was swamped and on the other side of town! Now that is customer service Bill Spade!!!!!!! Also by the way Bill Spade electric deliberately set my unit up so they would have to come back!! What a conartist!!! I wouldn't recommend them to my worse enemy!!
UPDATE TO BILLS SARCASTIC RESPONSE:
See what I mean about poor customer service!! Going to argue with me about my review!! It has been some years ago and I had a different last name then. You know
A thing called marriage! At that time YOUR COMPANY HAD THOSE BBB RATINGS. PEOPLE DONT USE BBB AS MUCH NOW CAUSE THERE ARE GOOGLE REVIEWS!!!! I STILL HAVE COPIES SHALL I PUT THEM ON HERE YOU JERK BILL????? I ALSO HAVE MINE AND YOUR RESPONSES FROM THE BBB. I WOULDNT CALL YOUR COMPANY FOR ANYTHING!!! IM RIGHT AND YOU ARE WRONG JUST LIKE THOSE YEARS AGO WHEN YOU SCREWED US OVER!!!
amanda curtsinger
Very friendly staff in the office, and the technicians are extremely knowledgeable and friendly. Never offered anything we didn’t need to waste money on. They’ve always been on time, and trustworthy! Highly recommended reputable company.
Denise Salyers
Excellent customer service. Needed a tech at my house and they were out within 24 hours. Would highly recommend Bill Spade Electric to everyone.
Mary Wethington
I was very pleased with the service provided by Bill Spade Electric, Heating & Cooling. The technician was polite, clean, and timely. He obviously knew what he was doing. I would recommend Bill Spade Electric, Heating & Cooling at any time.
Melissa Staarmann
It's been about 20 years since they put my furnace in. I would not let them
come back and do any work due to the unprofessional way they handled
this job. If I could have it to do over, I would NEVER hire Bill Spade to do any work. It was a nightmare dealing with him.
Kristin Kirker
Incredibly impressed with how quickly your technician arrived and took care of our heating issue. Very professional and courteous. Thank you so much!
Catina Neiheisel
Great, reliable Company that is honest and trustworthy. I always refer to all my family and friends.
MG 52
Had some problems with AC. Company came out to check. The problem was electric company cost saving/ consumption control.