Falls Heating & Cooling

Had my furnace and AC replaced and had no issues. The tech was very respectful and cleaned up after himself each day. It was quoted as a 2 day install and he was done by noon the second day. Price comparisons had Falls lower or the same as other companies with a similar unit. I am happy with the product and continue to use them for annual maintenance.

Were to begin. The installation was awful. Couldn't shut furnace door because the furnace was installed bad, couldn't get air filter out because of bad installation. This was day 2 mind you. The first set of guys brought the wrong furnace. Day 2 and 3 we're installation. Day 4 was someone running wires and checking furnace. The fan was set so high it sounded like a jet taking off. The company that sent these guys out tried to have a meeting with the management from this company and they never showed. Very unprofessional. Long story short another company came and saved the day. I was highly disappointed with this company and I will make it a goal to alert anyone I no that's looking for HVAC service to steer clear of this company.

BEWARE OF THIS COMPANY. I too I'm extremely dissatisfied with this company and will not be using them in the future. I called and told them I needed a new thermostat. They said it wouldn't cost much to replace. 2 screws and 4 wires to install a new one and cost me $235.00 dollars. WOW WAS I SURPISED. I bought my furnace and AC unit from them in 2010, when I need repair or new unit. I WILL NOT EVEN CALL THESE PROFESSTIONAL RIP-OFF ARTIST.

Extremely dissatisfied with this company and will not be using them in the future. I called in with a frozen AC unit and they sent a tech out the next day. No one told me to turn to unit off prior to his arrival. He knocked on the door and was rude when I greeted him, not even saying hello or introducing himself. He walked into the basement and looked at the unit and said he couldn’t do it today since it was still running and frozen. Walked back upstairs and charged me $55 service charge, for LITERALLY 30 seconds in my basement. What a waste. The office never called to reschedule an appt the following day instead just sent a tech out on their time that worked for them, luckily we had already had another company out to remedy the system and sent Falls tech right back out of our driveway! Be careful when working with this company!

Made the appointment same day as requested. Steve and Emmy in the office helped me get set up with an estimate and an appointment. They serviced my 24-yr old A/C unit. Now it blows cold again. Keven, the service tech, was knowledgeable, personable, and got right to work. Rates were reasonable. Would definitely use them again.

Falls Heating and Cooling did a great job. We requested them come out and check on a couple concerns after installation and they did with no hesitation or issues. Great company, great staff!

They really know what they're doing. Their prices are about the same as others. I'm a repeat customer here.

We had them come out for a second estimate because first company said a new furnace and air was needed.
After Falls did the service, their conclusion was that all it needed was a cleaning, which they preformed. They are both honest and fair. I would recommend them to anyone

It’s been a week without air conditioning. No one else would call back or even show up despite us having an appointment with another vendor. Not only did they show up in the rain, the technician took a look once the rain subsided. He determined the issue and fixed the problem. Price was very reasonable. Thank you!

Take care of your customers! Unfinished work at an install and then overcharge to have it fixed? You guys are crazy and unprofessional. Customers be aware. Unfinished work, left holes in the ceiling for returned air and never hooked up? Stay away