Watkins Heating & Cooling

Our sales pro Lucas was informative and helpful with providing options that best fit our needs. The installers Eric, Cory, and Peyton did a fantastic job and were very professional and courteous. I’m so glad we chose Watkins!,,

I have mixed feelings, and am signed up with a service plan with Watkins. They helped get an older furnace fixed over the 2020 winter. All the techs and receptionists I've spoken to are friendly. I've yet to hear from them to do our AC tune-up in the spring as they are to schedule this, its closing on end of May.
Some history.... We paid roughly $1000 bucks to replace some furnace parts over winter, and they did service the same day. Although 32 days after another call was made to replace a part that was rated to low for our furnace setup. It was 2 days out of warranty and the part cost another 300 bucks. We can't turn the furnace up past 70 in the winter or the unit seems to struggle. We are also told not to use any filters. The furnace blows about 130 degrees Fahrenheit out of the closest vent. Which seems troublesome.
I'm sure I annoyed the tech with questions and I was watching him repair as I was genuinely curious. Our furnace is about 10 years old and we are told not to use filters any with it due to poor circulation in our vents (causing it to overheat). I have really bad allergies and wonder how healthy it is for the furnace itself, and me to run like this. We were using 2 but even with the 1 it seemed to struggle. I'm trying to keep an open mind about the service and see if the parts keep failing that they replace. I gave Watkins 1 stars due to my last experience and the value for the 33 dollar monthly buy in program. I'm unhappy with the level of communication, customer service, and about the unit and possible solutions. It seems like its always a filter issue.
If I see no improvements over the next year on both service and quality of parts I'll update the review to match.
I'm also planning to have our vents looked at by another company, but wish this was a service Watkins could provide as part of a package plan especially if it would solve some issues.

Update after a year of the Watkins service plan... Some things that stuck out:
32 days after the first technician replaced some parts to the main panel one of the components he put in failed. This wasn't covered on the service plan because they said it was a day past the 30 day window for the part.
A year after that part was replaced and it needed replaced again. I overall would not recommend the service plan or their services. We had to call them to come clean the AC unit and none of the other maintenance calls happened or were forthcoming. To be honest they respond better to my husband then me. I could not talk to the techs without a great debate. They blamed everything on filters and didn't know what they were doing. I'm sure I have a note in my customer profile cause anytime I called it was super awkward. VERY bad service, parts, and customer service. They did not stand behind their work or parts. I'd recommend using someone else.

The Watkins techs were prompt, friendly and efficient. They fixed a problem that had it gone unchecked, could have cost us a lot of money. And they didn't even mind my crazy dogs! We love their bi-annual service and feel it's definitely saved us money.

Excellent service and professional staff. Our AC broke in the midst of a hot week. Watkins had an agent out within the day, diagnosed the problem, ordered parts in a timely manner, and fixed our AC within days.

Ryan and his team were very knowledgeable, professional, highly skilled, and efficient installing my new HVAC system. I rarely leave reviews, but I was very impressed with the work that they did. Great job guys!!! Highly recommend Watkins Heating and Cooling.

Tony came to diagnosis the AC issue. He is excellent and honest.
He found out the issue and recommended the solutions and he didn't oversell us anything that we dont need.
He is the guy!!

Greg was amazing, very professional and took the time to explain the maintenance he was performing on our system and tips to keep our system running great.

Nick Elkins was my service tech. He came in, I explained problem
(proper Ecobee installation) Reviewed boiler set up reviewed Thermostates made changes done. Great service resonable price. and great service frrom making reservation till Nick left
Thank you Watkins

Nick was phenomenal- pretty stark difference between him and the two techs from other companies who visited our home in a 3 day period. Can't say enough good things about my experience.

Mr. Fletcher was efficient in his work and met our satisfaction. Highly recommend Mr. Fletcher as a service technician and Watkins HVAC as a service provider.