Ace Appliance Sales & Service

A/C wasn’t cooling. Called one company and couldn’t get out until late July unless I call after hours for emergency higher price. I called Ace Appliance Sales & Service they came out same day. Service tech came on time called before. Was able to fix it. Price was reasonable. Super friendly honest and wouldn’t hesitate to contact them again. Thank you for coming same day on this hot day. What a life saver.

Terrible customer service. They give you the run around and never give a straight forward answer. What they do tell you conflicts with what they said 30 seconds prior. Spend your hard earned money elsewhere. Tiffany that answers the phones does not know how to handle customer complaints and Sam their service manager is even worse. He went around the bush telling us multiple different things several times. What a joke of a company.

Logan came out to see what the problem was with my Maytag Refrigerator....he was prompt, friendly, knowledgeable and very helpful!! Ordered the part needed and once again called to set up appt to install part. Again he was prompt, friendly, knowledgeable and installed part in great time! Refrigerator is working great! Thank you for saving me the money it would have taken to buy a new one! Also very reasonable prices!
Will call Ace and Logan if I am ever in need of an appliance repair again!

Very happy with their service. They are very professional and come on time and gave me a very clear quote for fixing my washer issue. I highly recommend Ace Appliance for any repair and service.

Megan scheduled my service call and Logan arrived within 45 minutes to repair my oven. Excellent service!

Our dryer needed a part replaced. I inquired online late before bed. They reached out and had the dryer fixed the next day.

Horrible customer service, DO NOT USE!!!! They will take ADVANTAGE of you. I WOULD NEVER have used this company if I knew my warranty contract was affiliated with them. Save your a big headache , DONT USE ACE APPLIANCE EVER!!

Will use again. Had dryer and washer checked over. Dryer had issue, no parts needed. Did not tell me I needed parts or work unnecessary. Being honest goes a long way in the service industry. Professional, easy scheduling, honest service.

A few years ago, I had Ace Appliance service come to my house for ice maker service on my refrigerator. They replaced the "ice maker" module itself and charged me $285.11. It took about 15 minutes so their labor charge of $58.90 extrapolates to $235.60 per hour. You can buy the exact same part for $35.00 on Amazon but Ace Appliance charged my wife $184.48 as shown on receipt below. My wife didnt know any better and paid it. I will never use Ace Appliance Service even again!

RESPONSE TO SO CALLED "OWNER": Your $184.48 factory Whirlpool part "WAS" replaced by a $35.00 unit from Amazon after your "Factory Whirlpool" part failed after a couple months. You sell low quality parts and charge huge prices. You are a complete idiot and a cheat! So, just for your own edification, that $35.00 ice maker has lasted for several years now. Long after the "Factory Whirlpool" ice maker that you installed had failed! That is how I knew that I could get one for $35.00 from Amazon. Because I had to replace your "Factory Whirlpool" part when it failed.

Absolutely amazing local business that are always there for the customer. I recently had issues with my dryer and the technician RYAN(props to this guy) come out and diagnose my issue, he also gave me the time to show me how the dryer operates and what all needed replaced. I spent around $375 in total and my dryer was good as new, or so I thought. About a week after my new parts I needed Ryan to come back out as it was not operating properly again. He again diagnosed the issue and fixed what was wrong in a span a 20mins. I am not complaining at all about the issues I have but I am praising the response time with this company and Ryan to get back out to my house to fix the issue they thought they fixed. I can't thank you as a business and Ryan enough for getting me back up with the dryer. It took a day for him to get back out to my house to fix the new issue. One of the fastest response times with businesses such as this, so again, thank you.

I was told your business has been around since the late 1980s and it shows why. Your business and technicians are top notch. Your fees and parts are reasonable and repair time is fast, depending on the part needed. I waited maybe a week for a major part and had no qualms with having to wait. It's just how it goes sometimes the Tech said which I understand given the current situation with the world, Pandemic and all.

I will remember this business and tech for a long time if I ever have any other issues or if someone I know needs a business to call, I really can't thank you all enough for the amazing work that was done.

Thank you so very much.

-Nathan Ashton-