Crown Group Ohio

Had sign of a water leak coming from upstairs laundry room and called plumbing division at Crown ( D& A Plumbing). I’m leaving this review to warn consumers of price gouging from this company. First, we were charged $100 for the service call itself. Then charged $126 per hour plus any parts needed for repairs. The technician also created 4 HUGE holes in walls to “find the leak”. After 2 1/2 hours he “couldn’t find a leak in drains or pipes. Weird, huh?” He then spent over 30 minutes writing up a detailed bill… of NOT finding or FIXING the leak. I asked at that point, “am I being charged while you write?” To which he replied, “Yes, sorry!” At this point I am LIVID. I was charged a total of $579 dollars in labor for a job that didn’t even find or fix the problem. To add insult to injury, the managers now won’t answer my voicemails to ask about these billing practices. The technician was nice and polite but he essentially works for a company literally ripping off the local community with unfair pricing and poor customer service. Do better.

This was my first time using Crown or any HVAC company. Spencer came exactly on time to do regular heating and AC check /maintenance. He was very thorough, professional and responsive to questions. He found a pipe was not nailed down correctly and was probably allowing harmful gasses in the basement and he fixed it. Made another repair to keep my systems running smooothly. He was there for 2 hours and supplied a detailed list of all aspects of maintenance he performed, and I think it was a very fair price for all he did. The scheduler was also responsive, friendly and accommodating

Crown installed my furnace, ac, and some ductwork several years ago. I received quotes from several companies and Crown was very competitive in terms of pricing.They have done the yearly maintenance since then and are always professional, polite, on time, and never had a problem. And with the yearly maintenance package, if we ever do have a problem we jump toward the front of the line. Thank you Crown for your many years of wonderful service. I would highly recommend this company.

Crown Heating and Cooling replaced the oil furnace in my 100+ year old home with a heat pump. The crew that did the install did an amazing job. They left the job site cleaned and made sure everything was working. The technician walked me through the general maintenance of the unit from cleaning out the drain to changing the filter. I am very happy with the work they did.

Crown heating and cooling installed a hvac system in my house in 2020 and just 3 years later the gas lines they installed are leaking and they won't stand behind they're work because the warranty was only good for one year. The fire department told my wife the levels were lethal. I don't suggest this company to anyone. I was told on the phone this is normal and I would need to pay them to fix they're mistake.

If you simply need a hot surface ignitor that requires 2 screws and plugs in, DO NOT call these folks unless you are willing to pay an outrageous amount. I will take my business elsewhere next time I need any type of service.

Our furnace was working intermittently. Called Crown. They came out three times during the same week. The furnace was working the first time so he did routine checkup and said everything was fine. Two days later the furnace was off. Crown came back a second time and said it needed a new gas value ($781 repair.) Repair made. The furnace went off later that night. He came back the next day (third visit) and found a lose wire to the pressure switch. He tightened the wire and the furnace has been working fine since then. All of that said, I am sure the furnace did NOT need a new gas valve and that is was the lose wire all along (which supports the intermittent problem.) While I'm happy the problem is solved, I am disappointed that an unnecessary repair was made and it cost me an extra $800.

Bought a new furnace 2 years ago. Have had nonstop issues. Now with Temps below zero I have no heat and was told at midnight a technician would be out this morning, after I read codes to them and told them what part I needed. Noone showed, no phone call, now home office answers n hangs up, technician I spoke to at midnight won't answer and you can't leave a message. With my warranty and maintenance package I over paid for... Im thinking they aren't going to like me in the real near future. This is unfortunately not good business practice.

Ralph did a great job and had great customer service. He was friendly helpful and very professional.. He found the problem quickly and explained everything to me. I would recommend Ralph to have work on your system .. Their maintenance program is a great value..I’ve been using Crown for several years.. I would highly recommend crown heating and cooling and planning to call them again to work for me..

Thank you for always giving great friendly service!!

One star may be unfair, but is a result of poor customer service in response to a reasonable request after 30 years of excellent service. We purchased a new build 30 years ago with a Crown supplied HVAC system. Within five years, the heat pump needed replaced, then ten years after that both the heat pump and backup gas furnace needed replaced. All work and materials supplied by Crown, plus we have paid for and used the twice-yearly inspection service for the last 30 years. We’re selling the house, building a new place. The simple request of buying only one more inspection service call (we’ll be moved in another two months) was met with a resounding, “No. Gotta buy the whole year or nothing!” No thought to our 30 years as a customer, and thousands of dollars spent.
Funny, the new house has a furnace too and I am a big believer in preventative service. Guess I will shop around.