Comfy Bear Heating Air Plumbing

My A/C wasn't cooling, so I called Excel Heat and Air at the Edmond location to check it out and give me a quote. Josh Walker, the owner, came by on 7-7-22. He ran some diagnostics, took apart the unit, got up in my attic, etc. and, after about an hour, he gave me three options for repairs. The first quote was a staggering $20,000+! I told him my brand new heat and air unit I bought in 2014 only cost $7,000, how could this possibly be more than that! He said there was so, so much more wrong than he anticipated and I also needed some duct work etc. replaced in my attic. I told him I was going to pay him for the $179 service call and get another quote. He got incredibly incensed and said, "don't you even want to hear the other quotes?" I said, "no, I'm getting another opinion." He kept pushing and pushing. I finally said, bottom line, what's the least expensive quote and he said "$2,500." I don't know if his plan was to shock me with the first quote so the third didn't seem so high, but if it was his plan, it backfired. I KNEW he was trying to rip me off. I gave him my check and he just kept pushing. He even said he wouldn't have gone to all the trouble looking over the unit if he'd known I wasn't going to give him the job. I started feeling threatened and would not let him back in my house. He left, but about 15 minutes later, I saw his white van drive past my house. I think he might have stopped if there hadn't been another vehicle at my house. I told my son what happened and he came over and took apart the unit. The coil was so dirty (see the photos attached that I took before it was cleaned) that air wasn't flowing through it. My son cleaned the coil, put the unit back together and it's working perfectly! Total cost will be for the water he used and an hour of his time. You draw your own conclusions from this review.

Josh, you know every word of this is true, so don't try to deny it or sugarcoat it.

A friend told me about Excel Comfort Services. When I called I was offered a FREE Tune Up which I took advantage of. When Josh arrive he went through my system throughly, found some issues(which I knew) Gave me responsible pricing to fix my issues. Even check my plumbing at no extra cost which I was quoted for a few project I’ll be starting. With everything that was done it was a no brainer when I was given the option to become a Membership. Just excellent work, personable and great service.

Josh did an outstanding job repairing my fireplace. He was professional and very knowledgeable about the issue, the repair process and explained everything very well. Will definitely use Comfy Bear again and highly recommend their services.

I was very pleased with the service provided for our gas fireplace. I feel like they took their time and made sure everything was done correctly. Josh was very personable but professional. I will definitely use this company again. Thank you!

Josh is always very professional. We have received great quality from the team during the last 3 years. Happy customer!

Josh & John restored my gas fireplace. They were on time, professional and efficient. Recommend Comfy Bear Service.

Once again Josh and John worked tirelessly to get the job done right. The faucet installation was particularly difficult and they did a bang up job. We really appreciate it.

They were a great company to have install the fireplace...Josh Walker and the person with him were so good !!!!! They even went out of the way to install part of the new fireplace with a fan instead of waiting for just the logs....We are able to use for heat and was so nice they came and did install what they had...I would 💯 recommend them as a company to use

Josh did a great job upgrading and repairing our gas fireplace. I’d use Comfy Bear again when I need anything to do with HVAC.

Josh showed up in a time my manner. He was so polite. He put on paper shoe covering plus spreading out a mat and cloths to protect my floors. I have to give him 5 stars for his professional behavior. Josh is probably the best service man i have ever used. I would highly recommend Excel and Josh. Like I told him I felt he was a God send. Thank you so much. My fireplace is working great.