Air Quality LLC | Heating & Cooling Services

Best service ever. Our furnace conked out on Friday evening and the parts supplier had closed for the weekend. Bruce was able to convince the manager to open for him on Saturday, then he came back to our house late Saturday with parts to fix the furnace and restore heat for us. Cannot ask for more, Bruce is both knowledgeable capable and dedicated to providing excellent service to his customers.

I avoided writing this review for 6 months but our experience was so bad I felt it was imperative that I share it. Here are the facts of my central A/C install with Bruce and Air Handling LLC:

1) After completing the indoor unit install, Bruce the owner told me I would need two thermostats, one to control the A/C and one to control the heat. It was not until I pointed out that this was not workable and I would rather have my old system back that he reached out to the mfg and was told everything can be controlled from a single thermostat.

2) During the project, we had them install a new duct to our home office. Air Handling LLC made no attempt to protect the contents of the office or warn us. As a result, when they drilled the hole in the ceiling for the duct, everything in the office was covered with drywall dust, requiring hours of cleanup.

3) Two days after the install was complete, we noticed a giant water stain on our kitchen ceiling. We eventually tracked this down to improper handling of our old air handler which resulted in water pouring out onto the attic floor and into our kitchen ceiling.

4) The system was installed in the Fall and only ran for a few weeks in 2021. This year (2022), during the first week of use a huge water stain appeared on our son's bedroom ceiling and the crown molding was detaching from the walls. Upon investigation, the condensate pipe from the new A/C had cracked and the water was draining onto the attic ceiling.

Upon contacting Bruce and Air Handling LLC, he mocked us for suggesting that his install wasn't proper (the P-trap was installed too close to the floor and bearing weight from the indoor unit) and said the pipe cracking was our fault because "it freezes in the winter". If it freezes in the winter, and he knew that, why didn't he insulate it...or tell us so we could take steps to prevent it? We never had any issue with the prior system or condensate pipe. I reached out to several other HVAC installers who also confirmed that if it's going to be exposed to cold Northeast temps, it should have been insulated.

Bruce took no responsibility for the defective workmanship or the property damage and worse, wanted to charge us to fix the P-trap that cracked. I would not recommend this HVAC company at any price.

Bruce & team were very pleasant to deal with and pricing was great! They replaced my condenser and air handler to my central air system. Quick to respond to my inquiries and I'm a happy camper. :)