G.W.Wagner Plumbing,LLC

*Please read the review in its entirety.*

Monday, 2-20, I called looking for service to rebuild the plumbing under the kitchen sink, which was done in 2017 by a different company. It is leaking and destroyed part of the cabinet underneath. We made an appointment for Tuesday 2-21 between 7-8 am.

Tuesday, 2-21, 8:30 am, no one has shown up. I call as it was icy out to see if they are running behind. Long story short, there was a hiccup in communication, and no one was assigned to my job. They immediately dispatch Dan, and he arrives in under 30 minutes. I agree to the service, and he has a 2.5 hour job done in around 90ish minutes.

Dan was excellent and very knowledgeable, professional, and clean. I will not hold the hiccup in communication against Wagner as things happen, and they immediately rectified it. I would definitely recommend them. Everything was easy.

I contacted Wagner on New Year’s Eve and Glen followed up immediately. After some well-meaning DIY our toilet had sprung a leak that we had tried to fix multiple times but to no avail. Glen talked through the problem with me and tried to help me diagnose so I could solve it myself. He was empathetic, kind and respectful. When it was clear I wasn’t getting anywhere myself he snuck me in that day and came out to make the repairs necessary. Glen worked quickly and cleanly and walked me through the issue so I could manage future repairs myself. Glen saved our NYE party and has a fan club in my infant daughter. I strongly recommend this company for emergency repairs.

Charged me 170 to come and give me a quote. Never even gave me a quote , let alone do any work. Strung me along for weeks, Called numerous times and was told would come back out, never showed. Called roto rooter the job was done in less than 12 hours after placing the call. What a rip off.

EDIT: nice try with the phony follow up so everyone can see and think you reached out and fixed the issue, except you never did. How embarrassing for you. Original review remains.

Glen was amazing! We strongly recommend this company. He talked us through a furnace emergency over the phone. He was so helpful and kind and temporarily fixed our issue at 9pm at night- enough to get us til morning. We will use him again!!! Thank you Glen!

I just moved into a new apartment and had a problem with the heat. Glen, Braidon and team were there to save the day! They were out within an hour, fixed my issue and did a follow up a few days later. They let me know when they were coming, how long they would be, explained the issue, what they did to fix the issue and followed up to ensure everything was good.
I highly recommend this company. Thank you again for your help!

Please avoid doing business with G.W.Wagner Plumbing. They are not in the business of treating their customers fairly. I reached out to them to get a job done and when they quoted me the cost I was floored. Their quote was much higher than most qualified companies in the area. While still willing to give them a shot I asked if they offer any discounts. Daniel White, my technician said the only discount available is the senior discount that I do not qualify for. When I ask why he said because you just don’t. He then hung up the phone on me and left me high and dry with a leaking pipe into my basement. As a senior and veteran in North Providence, I would never recommend this company or Daniel to anyone.

We recently bought our house and after being surprised with a leak, Wagner Plumbing was so helpful and was able to send someone out quickly. Dan T. was awesome, he was friendly (and put up with our dog's barking well)! He found the problem quickly and patched it up, and even took the time to review solutions for other minor fixes we potentially wanted done. We'll definitely be continuing to use Wagner for any future issues!

I called around to all the plumbers in the area around 10pm in a panic because a pipe was leaking in my bathroom. Wagner not only answered, but walked me through how to temporarily fix the problem until the next morning. I asked if he could get here early before I leave for work and they showed up at 6:30am! He fixed the problem and walked me through what he did. Cannot recommend the company enough. Thank you Wagner plumbing!

Run don't walk from this company. We used Wagner for a pump installation and the gentleman that did the job was on time and did good work. The main issue we needed addressed was a back flow prevention device. They indicated they were addressing this issue and would handle the paper work with the city of East Providence who sent us a letter indicating this was time sensitive. They confirmed a scheduled time when they would visit our facility to address this issue. They didn't show, then called to schedule the following day. This back and forth went on for 2-3 weeks. Then they started telling me the owner or management would call to explain. This has now been over (4) weeks and we have lost all this time with the city of East Providence. Completely unprofessional and has left us in a bind. I would not recommend this company. Regards, Tom

The owner has chosen to respond to my above post by indicating they did communicate with me directly. The only communication I had with G.W. Wagner after they failed to show for several scheduled appointments is when I reached out to them. Each time the gentleman I spoke with was nice and apologized for the situation and said the owner would get back to me. He was clearly in a difficult situation as it sounded like it was not the first time he had to make excuses for failed service. The owners response to my above complaint is totally false. In addition to terrible customer service, they can now count dishonesty as one of their drawbacks. Yes, run don't walk from this company because it is good exercise and good business.

Wagner Plumbing did a major project for me in 2020. Glen the owner seemed legit at first meeting but I soon realized that he didn't have a clue. In fact, he never even came to the job site. You'd think that a 6 month project which cost upwards of 30k, the owner would be involved. Instead he put one of his workers on the job to oversee it. The guy meant well but everything ended up hooked up incorrectly and I have had boiler and heating problems ever since.

I had to have a real plumbing company come out and they couldn't believe what they saw in the boiler room. There were parts installed that didn't need to be there to the tune of roughly $1500 worth. So many things installed incorrectly. My boiler has been getting an error code, along with a very loud pitched whistle since they installed it. I even reached out to Glen a couple of times and got NO ANSWER. Of course because that would mean that he'd have to stand behind his work and actually refund me or do it right...which I don't believe he is even capable of at this point. The real plumbing company (Tom Peters Plumbing) could not believe what was done here. They didn't even notice that the gas meter wasn't suited to handle all of the appliances that were running off of it. I mean basic stuff that should have been noticed.

So now I will fork up somewhere near 3000 bucks additional to fix the mess and probably more once they have a chance to get in there further. This company talks a good game but beware. The workers were all very questionable and the end result proved my suspicions to be true.

Maybe for a quick faucet swap or a clogged toilet but anything large scale, stay away! If I could give zero stars it would be too many.

If Glen actually stood behind his company and his work, he'd reach out to me and offer to cover the costs that I can provide receipts for for all the problems that I have had since.